Liubov Perevalova
Lancaster,Lancashire
Summary
Service-oriented sales assistant with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Flexible and eager to do the job at your company at my best!
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Teaching Assistant
Lancashire County Council
Lancaster, Lancashire
02.2023 - Current
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
Retail Sales Assistant
COOP
Pilling, Lancashire
05.2022 - 12.2023
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Built lasting relationships with clients through customer service interactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
- Assisted customers in locating specific items to boost satisfaction.
- Informed customers regarding promos and warranty services to increase sales.
Shop Assistant
ATB Supermarkets and Retail group
Odessa, Ukraine
01.2011 - 03.2023
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Documented stock count and operations to track usage and procurement.
- Prepared invoices for customers with large orders or special sales types.
- Carried out active selling from initial customer greeting.
- Helped customers obtain specialised help for refunds and exchanges.
- Demonstrated product usage and features to customers.
- Managed customer lines for minimum wait times and high satisfaction.
Education
Certificate of Higher Education - Economics and Management
Kiev Retail Services Coolege
Kiev, Ukraine 01.2006 - 05.2010
Skills
- Consultative skills
- Extensive product knowledge
- POS systems
- Complaint handling
- Food retail
- Positive rapport
- Target orieneted
Languages
English
Fluent
Russian
Native
Ukrainian
Native
Timeline
Teaching Assistant
Lancashire County Council
02.2023 - Current
Retail Sales Assistant
COOP
05.2022 - 12.2023
Shop Assistant
ATB Supermarkets and Retail group
01.2011 - 03.2023
Certificate of Higher Education - Economics and Management
Kiev Retail Services Coolege
01.2006 - 05.2010
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