Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
VOLUNTEER WORK
Additional Information
References
Languages
Timeline
Generic
Liton Sarker

Liton Sarker

Glasgow,Scotland, United Kingdom

Summary

As an experienced with over 12 years of expertise as an Ocean Freight Specialist, I have successfully managed diverse shipments worldwide. My skills include negotiating rates, price analysis, seamless coordination with customs brokers, suppliers, and shipping lines, and resolving shipping challenges. I possess in-depth knowledge of international trade regulations, container types, port operations, and transportation modes. Managing accounts for renowned buyers like “INDITEX” (ZARA, BERSHKA, LEFTIES, STRADIVARIUS, OYSHO, MASSIMO DUTTI, and PULL & BEAR) & also supervised other accounts GROUPOSESE, LC WAIKIKI, TEXSPORT, MADAME COCO and so on. I've refined my ability to ensure timely, cost-effective deliveries. My strong communication and negotiation skills have nurtured productive relationships with global partners, while my commitment to staying updated with industry trends ensures exceptional service in the ever-evolving world of logistics.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations & Sales Support

Penhill Logistics Ltd
06.2023 - 10.2023
  • · Managed global import/export logistics across diverse transportation modes (SEA, AIR, SEA-AIR, Multimodal), handling an average of 35 shipments per month.
  • · Facilitated collaboration with clients, international agents, haulage providers, and partners, resulting in a 20% increase in client satisfaction scores.
  • · Ensured outstanding customer service by promptly addressing an average of 30 inquiries per day and maintaining a 95% customer satisfaction rate.
  • · Implemented efficient tracking systems for transparent shipment monitoring and efficient financial management.
  • · Utilized data analysis for evaluating, deciding, and negotiating competitive shipping rates (RFQ), resulting in cost savings of approx $50,000 annually.
  • · Prioritized customer satisfaction by coordinating sales and operational processes, leading to 15% increase in repeat business and implementing logistics strategies to ensure efficient operations.
  • · Excelled in managing complex tasks with positive and strategic approach, logistics, warehousing, and facilities management, resulting in a 20% improvement in operational efficiency.
  • · Generated documentation and information required for customer shipments with an accuracy rate of 98%.
  • · Prepared and documented shipment activities and cargo movements to enable tracking history for over 200 shipments monthly.
  • · Tracked orders and notified customers of status or potential delays, ensuring timely communication and maintaining a 100% customer satisfaction rate.
  • · Scheduled and coordinated truck, ship, and air transport, managing an average of 15 shipments per week to maximize productivity.
  • · Collaborated with sales and customer service teams to address client concerns and expedite orders, resulting in a 25% reduction in order processing time.
  • · Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing, resulting in a 100% billing accuracy rate.
  • · Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans that minimized downtime and saved $7,500 in potential losses.
  • · Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • · Conducted thorough market research, identifying and onboarding 5 new suppliers based on price, quality, and reliability factors.
  • · Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.

Head of Ocean Operations

Origin Solutions Limited
01.2022 - 01.2023
  • · Monitored overall Ocean department workflow, swiftly identifying and resolving operational issues, resulting in a 25% increase in departmental efficiency.
  • · Led a team, ensured guidance, and support to team members.
  • · Developed a comprehensive company growth strategy, resulting in a 30% increase in revenue and the successful expansion of market share.
  • · Supervised INDITEX A/C (ZARA, BERSHKA, LEFTIES, STRADIVARIUS, OYSHO, MASSIMO DUTTI, and PULL & BEAR) & various accounts including GROUPOSESE, LC WAIKIKI, TEXSPORT, MADAME COCO, ensuring exceptional service delivery and fostering long-term partnerships.
  • · Monitored operation seaport and related activities, updated Unit Head and Director.
  • · Planned, organized, and oversaw operational logistics, and resolved work-related issues.
  • · Maintained regular contact with suppliers, shipping lines & overseas agents for business development, resulted in improved collaboration, service levels, and strategic partnerships, leading to a 60% increase in supplier satisfaction and 15% business growth.
  • · Identified and developed improvement plans for the supply planning department to optimize processes and enhance efficiency.
  • · Ensured management of International/ Inbound logistics for better price options, control, and risk avoidance.
  • · Followed up on all stages of work and activities of subordinates, ensuring accountability and timely completion of tasks.
  • · Conducted market research, collecting pricing data from carriers, and leveraging insights to generate new business opportunities, resulting in a 20% increase in client acquisitions.
  • · Presented all shipment details to the Unit Head as required.
  • · Fostered business knowledge within the team, managed vendors, developed policies, and planned strategically.
  • · Delivered feedback regularly, averaging 10 performance evaluations per team member annually, leading to a 25% improvement in individual performance metrics. Evaluated performance against set KPIs, consistently meeting or exceeding targets by 10% each quarter. Set clear expectations for team members, resulting in a 30% reduction in project completion time.
  • · Set 10 quarterly goals, prioritized tasks, conducted research, made ethical decisions, and engaged in strategic planning.

Manager (Sea Operations Specialist)

Expo Freight Limited
04.2019 - 12.2021
  • · Led a team, provided guidance, and supported team members while monitoring overall work processes for a growing organization, achieving a 15% increase in productivity quarterly.
  • · Maintained the A/C of INDITEX (ZARA, BERSHKA, LEFTIES, STRADIVARIUS, OYSHO, MASSIMO DUTTI, and PULL & BEAR) & supervised accounts including LC WAIKIKI and TEXSPORT, totaling $50M in revenue monthly.
  • · Coordinated, assigned, and reviewed the work of assistants engaged in shipping, receiving, distributing, and maintaining 450+ shipment transactions monthly, including port work and container dispatching.
  • · Planned, organized, and oversaw operational logistics for 5 warehouses, established work schedules and procedures improving efficiency by 25%, resolved 95% of work-related issues promptly, minimizing disruptions, and coordinated activities with 2 supply-chain units.
  • · Ensured smooth operation of computer systems and proper equipment utilization.
  • · Maintained regular contact with Shipping Lines to secure better rates & services, as well as suppliers and overseas agents for business development and issue resolution, achieving cost savings of 10%.
  • · Identified and developed improvement plans for the supply planning department.
  • · Ensured the management of International/Inbound logistics for better price options, control, and reducing costs by 15% and mitigating risks.
  • · Followed up on all stages of work and activities of subordinates, as well as shipments, obtaining POD from agents, and updating upon vessel arrival, ensuring 98% on-time shipments to customers.
  • · Created 6 reports daily, 4 weekly, and 3 monthly reports to assess business metrics to evaluate the business, which boosted revenue by 20% & reduced costs by 10% annually.

Asst. Manager

EFL
04.2011 - 03.2019
  • Asst. Manager - Apr 2017 - Mar 2019
  • · Established strong relationships with Shipping Lines for better rates & services, fostering a comfortable environment through effective communication and securing 10% better rates.
  • · Visited shippers, buying houses, carriers, and other concerns to build personal relationships ensuring service excellence.
  • · Prepared space allocation and advised shipping line accordingly to reduce shipping costs by 15%.
  • · Checked all cargo at CFS and planned accordingly after inputting into the buyer system with accuracy by 100%.
  • · Followed up on shipment status for each consignment, ensured ETA deadlines, and sent DSR as required by the consignee, maintaining a 96% ETA adherence rate.
  • · Managed INDITEX A/C (ZARA, BERSHKA, LEFTIES, STRADIVARIUS, OYSHO, MASSIMO DUTTI, and PULL & BEAR) for long business.
  • · Led a team, provided guidance and support to team members, and maintained constant contact with assigned overseas agents to reduce information gaps and for 100% customer satisfaction.
  • · Prepared reports on a Daily, Weekly, and Monthly basis, including shipment details, container utilization, vessel reports, KPIs, profit & loss, and budget reports, contributing to 10% improvement in operational efficiency.
  • Sr. Executive - Apr 2013 - Mar 2017
  • · Ensured support to team members and shipping lines for space booking & rate negotiating to secure 10% better rates.
  • · Maintained constant contact with assigned overseas agents through mail and phone, contributing to 100% customer satisfaction
  • · Managed INDITEX A/C (BERSHKA, LEFTIES & STRADIVARIUS).
  • · Ensured management of International/Inbound logistics for better price options, control, and risk avoidance.
  • · Conducted follow-ups on 550+ shipments weekly, ensuring on-time delivery, and established relationships with suppliers, consignees, shipping lines, and supporting 2 teams of 10 & 5 members respectively, ensuring task completion and efficiency.
  • · Monitored shipment status for each consignment, ensuring ETA deadlines and sending DSR (Daily Status Report) when required by consignee for 100% customer satisfaction.
  • · Prepared reports on a Daily, Weekly, and Monthly basis, including shipment details, container utilization, carrier-wise volume, vessel reports, brand-wise weekly reports, KPIs, volume in TEUs per container, profit & loss, and shipment evaluation reports, contributing to 10% improvement in operational efficiency.
  • Executive - Apr 2011 - Mar 2013
  • · Handled Documentation Process, including making 2000+ Shipping Orders (SO), checking 2000+ Shipping Bill and bill of Entry, and submitting 50+ Shipping Instructions (SI) to Carrier monthly.
  • · Prepared Invoicing for 2000+ local & 100+ international shipments monthly.
  • · Provided monthly 50+ shipment pre-alert to counterparts and 2000+ onward details to local vendors/shippers upon preparing all related docs.
  • · Maintained monthly records for 150+ shippers & their shipments.
  • · Communicated with 150+suppliers, 10+ shipping lines, and 50+ Transportation Companies to ensure smooth operations and timely deliveries.
  • · Provided Customer DSR and made follow-ups with 20+ customers.
  • · Completed other assigned reports by supervisor as required, averaging 5 per week.

Education

Master of Science - International Operations And Supply Chain Manageme

Glasgow Caledonian University
Glasgow, United Kingdom
07.2024

MBA - Finance

American International University-Bangladesh
Dhaka, Bangladesh
06.2012

BBA - Finance

University of Pune
Pune, India
06.2010

Skills

  • Sales Reporting
  • Effective negotiation
  • Freight forwarding expertise
  • Supply chain management expertise
  • Negotiation Strategies
  • Sales management
  • Logistics Operations
  • Warehouse Logistics
  • Shipping logistics
  • Logistics expert
  • Lean Six Sigma knowledge
  • Procurement Management
  • Leadership skills
  • Export/Import Documentation
  • Warehouse Management
  • Inventory Management
  • SOP Development
  • Customer Service
  • Microsoft Office
  • Teamwork

Certification

Lean Six Sigma Yellow Belt Certificate.

ICCR Certificate

Interests

TRAVELING, LISTENING TO MUSIC, PLAYING CRICKET & FOOTBALL, PHOTOGRAPHY & VOLUNTEERING. 

VOLUNTEER WORK

Activities at American International University-Bangladesh (Sep 2010 - Jul 2012)

Organized & participated the cultural programs & Volunteered in many programs.

Activities at University of Pune, India.  (Jul 2007 - Jul 2010)

Ø Formerly Organizing Secretary of Bangladesh Students Association & member of International Students Association, University of Pune.

Ø Volunteered in organizing seminars, sports, and cultural programs at the International Youth Festival and Symbiosis Food Festival under the University of Pune.

Ø Participated & Volunteered in the various game events organized by Symbiosis International University, University of Pune.

Additional Information

Date of Birth : 2nd March 1988

Nationality : Bangladeshi

Religion : Hindu

Marital Status : Married

References

Reference: 01
Name: Mohammad Sams E Tabriz
Organization: Schenker Logistics (Bangladesh) Limited.
Designation: Managing Director
Address: I/A (level 4), 206/A Bir Uttam Mir Shawkat Sarak, Dhaka 1208, Bangladesh
Mobile: +8801313798995
E-Mail: mohammad.tabriz@dbschenker.com
Relation: Past Colleague

Reference: 02
Name: Rakibul Ahsan
Organization: DHL Express, Bangladesh
Designation: Supply Chain Head of Ocean Freight
Address: Dhaka, Bangladesh
Mobile: +8801711767172
E-Mail: rakib130@gmail.com
Relation: Past Colleague

Languages

Bengali
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2

Timeline

Operations & Sales Support

Penhill Logistics Ltd
06.2023 - 10.2023

Head of Ocean Operations

Origin Solutions Limited
01.2022 - 01.2023

Manager (Sea Operations Specialist)

Expo Freight Limited
04.2019 - 12.2021

Asst. Manager

EFL
04.2011 - 03.2019

Master of Science - International Operations And Supply Chain Manageme

Glasgow Caledonian University

MBA - Finance

American International University-Bangladesh

BBA - Finance

University of Pune

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Liton Sarker