Lithya Lesly
London,Barking and Dagenham
Summary
Reliable professional with strong customer service experience and excellent communication skills. Proven ability to manage daily operations efficiently and resolve issues promptly. Committed to providing high-quality support and maintaining positive relationships with colleagues and clients.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Guest service assistant
Z Hotels
London
2024.05 - Current
- Managed daily guest operations, utilising OPERA PMS for efficient service delivery.
- Ensured accurate data entry for guest profiles and operational records, enhancing overall service quality.
- Handled customer enquiries through various channels, maintaining professionalism and resolving issues effectively.
- Collaborated with team members and other departments to facilitate smooth operations during peak periods.
Teacher
Chinmaya Vidyalaya
India
2018.06 - 2022.11
- Managed attendance and academic records with accuracy and confidentiality
- Communicated with stakeholders regarding progress and well-being
- Completed administrative tasks including documentation, reporting and data entry
- Supported student wellbeing and engagement
- Demonstrated patience, resilience, organisation and teamwork
Education
Master of Business Administration - International Business
University of Greenwich
London 2023.01 - 2025.03
Bachelor of Arts - Literature
Indira Gandhi National Open University
India 2018.07 - 2021.12
Skills
- Prioritisation
- Communication
- Active Listening
- Process Improvement
- Time Management
- Customer focus
- Working under pressure
- Problem Solving
- Resilience
- Teamwork
- Adaptability
- Attention to detail
VISA Status
Graduate Visa – Full Right to Work until May 2027
Timeline
Guest service assistant
Z Hotels
2024.05 - Current
Master of Business Administration - International Business
University of Greenwich
2023.01 - 2025.03
Bachelor of Arts - Literature
Indira Gandhi National Open University
2018.07 - 2021.12
Teacher
Chinmaya Vidyalaya
2018.06 - 2022.11