Lita Humby
Southampton ,Hampshire
Summary
Dedicated professional with a strong foundation in customer service, call management, and complaint resolution, complemented by exceptional communication and time management skills. Proficient in office administration, data entry, and Microsoft Office applications, with a proven ability to handle tasks efficiently while maintaining a positive attitude. Known for a bubbly personality and people-pleasing approach, ensuring client satisfaction and fostering positive relationships. Confident driver with a commitment to delivering results and contributing to organisational success.
Dedicated working with motivation to complete tasks to deadline. Uses proactive planning abilities to manage multiple jobs simultaneously. Excellent communicator and team player adding value to warehouse operations.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Driver
Argos Sainsbury’s
Eastleigh , Hampshire
10.2025 - Current
- Delivered goods and services to customers on time and made sure they were in excellent condition.
- Collected and delivered goods and materials.
- Maintained vehicle in optimum condition for safety and reliability.
- Conducted daily vehicle inspections to maintain safety standards and report necessary repairs.
- Followed route schedules, improved punctuality.
- Loaded and unloading of goods, ensured safe transportation.
- Managed time efficiently to meet all delivery deadlines.
Telephonist
Hendy Ford
Southampton, Hampshirw
07.2025 - 09.2025
- Received incoming calls, directing to relevant staff or department promptly and efficiently.
- Kept polite, friendly and helpful manner to provide exceptional customer service.
- Managed a high volume of calls daily, maintaining composure and providing excellent customer service under pressure.
- Addressed complaints, questions and information requests, finding resolutions or escalating to supervisor as required.
- Addressed phone calls with warm, friendly welcome for excellent first impressions.
Office Assistant
Pro Auto Worx
Hardly , Hampshire
04.2025 - 07.2025
Van Delivery Driver
Various Agency’s
Southampton , Hampshire
09.2022 - 03.2025
- Loading and unloading of goods (anything between 10 and 30 drops a day) to homes and businesses alike.
- Used GPS systems for efficient route planning and navigation.
- Handled customer complaints with professionalism, improving brand image.
- Managed paperwork associated with each delivery accurately and promptly.
Care Assistant
Blossom care for you
Southampton , Hampshire
04.2020 - 08.2022
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Coordinated with family members, providing updates and involving them in care decisions.
Education
NVQ Level 2 - Hairdressing
Southampton City College
Southampton, HampshireGCSEs - Science
Testwood Sports College
Southampton, HampshireGCSEs - Maths
Testwood Sports College
Southampton, HampshireGCSEs - English
Testwood Sports College
Southampton, HampshireSkills
- Customer service
- Call management
- Complaint resolution
- Time management
- Office administration
- Communication skills
- Data entry
- Microsoft Office
- Will Get done, Positive attitude
- Confident driver
- People Pleaser
- Bubbly Personality
- Great Team Player
Certification
- Advanced Diabetes management certification
- Medical certification
- Basis first aid training
- Peg training
Hobbies and Interests
Walking the dogs
Yoga
Cooking
Being the best wife I can be
Timeline
Driver
Argos Sainsbury’s
10.2025 - Current
Telephonist
Hendy Ford
07.2025 - 09.2025
Office Assistant
Pro Auto Worx
04.2025 - 07.2025
Van Delivery Driver
Various Agency’s
09.2022 - 03.2025
Care Assistant
Blossom care for you
04.2020 - 08.2022
GCSEs - Science
Testwood Sports College
GCSEs - Maths
Testwood Sports College
GCSEs - English
Testwood Sports College
NVQ Level 2 - Hairdressing
Southampton City College