LISSANDRO CORTE REAL LEI
Oxford,United Kingdom
Summary
Dedicated professional with expertise in customer services, client relations, and sales support. Demonstrates strong skills in active listening and patience under pressure, ensuring effective handling of customer transactions and staff disciplinaries. Committed to enhancing client satisfaction and fostering positive business relationships.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Friendly and proactive, bringing strong problem-solving skills and effective communication to role. Adept in managing customer inquiries and fostering positive customer relationships. Committed to delivering exceptional service and driving success in [Desired Position] role.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Customer service executive
Welcome Break
Oxford, Oxfordshire
07.2024 - Current
- Assisted in training new staff to ensure consistency in service delivery.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Delivered exceptional service to increase customer loyalty.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Managed difficult situations for positive outcomes.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Developed strong product knowledge, customers appreciated the extra information.
- Resolved complaints with proactive problem-solving and analysis.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Offered detailed product and service advice based on customer needs.
Education
GCSEs - Business
Greyfriars Oxford Catholic Schools
Oxford, Oxfordshire 07.2022 - 07.2025
Skills
- Customer services
- Client relations
- Sales support
- Staff disciplinaries
- Active listening
- Customer transactions
- Patience under pressure
Affiliations
- instrument
Languages
English
Intermediate
Indonesian
Fluent
Timeline
Customer service executive
Welcome Break
07.2024 - Current
GCSEs - Business
Greyfriars Oxford Catholic Schools
07.2022 - 07.2025
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