Lissa Thomason

• Provided emotional support to children in foster care, resulting in improved mental well-being.
• Facilitated open lines of communication with social workers, leading to more effective care plans.
• Managed medical appointments and health needs of children, ensuring proper physical health.
• Maintained a safe and nurturing living environment, promoting a sense of security.
• Navigated complex emotional situations with empathy and patience, aiding in conflict resolution.
• Coordinated with school staff regarding child's progress, enhancing academic performance.
• Supported the transition of children into new homes, easing their adaptation process.
• Encouraged positive behaviours through structured routine and clear boundaries, fostering personal growth.
• Tracked and recorded child's progress for review by social services team, contributing to overall care strategy.
• Built strong relationships with birth families where appropriate, strengthening family ties.
• Delivered consistent care whilst managing challenging behaviour to ensure stability within the household.
• Fostered resilience in children through regular counselling sessions, boosting emotional strength.
• Worked closely with other professionals involved in child's welfare; improving collaborative efforts towards child's wellbeing.
• Adhered strictly to safeguarding protocols; ensuring safety at all times.
• Promoted a positive image of fostering within the community; raising awareness about the importance of foster caring.
• Provided around-the-clock support during emergencies or crises; offering immediate help when needed.
• Comforted children during times of crisis to provide security and safety measures.
• Encouraged children to express views and opinions to increase confidence and openness.
• Advocated for social, emotional and educational stability of children with complex emotional and behavioural needs.
• Established close relationships with community resources, teachers and health professionals to meet children's development needs.
• Set fair boundaries with appropriate levels and methods of discipline.
• Fostered accepting, respectful and warm environment to establish safety and security for children.
• Collaborated with supervising social worker and reviewing officers for optimal care.
• Carried out child care plans whilst maintaining awareness of children's changing needs.
• Met ongoing medical needs of children by coordinating with specialists.
• Facilitated further skill development by providing effective mentoring in life skills.
• Logged significant events throughout placement and contributed to reviews, case conferences and court hearings.
• Supervised contact arrangements to oversee smooth process.
• Collaborated with external support providers to maintain good care continuity.
• Liaised with external and internal professionals to provide holistic support.

• Ensured effective learning environment by maintaining classroom discipline and management.
• Assisted students in understanding subject material, promoting academic advancement.
• Promoted a positive educational atmosphere with clear communication and rapport building.
• Monitored student behaviour, establishing respectful and productive learning spaces.
• Implemented school policies consistently to maintain order and respect amongst students.
• Utilised IT resources effectively, enhancing teaching quality and student engagement.
• Implemented emergency procedures when necessary, ensuring safety of all students in care.
• Collaborated with colleagues to share best practices, improving teaching techniques overall.
• Maintained up-to-date records of attendance for accurate monitoring purposes.
• Stepped in at short notice during teacher absences, minimising disruption to curriculum progression.
• Participated actively in school events and activities contributing to a pleasant school community.

Assisted families with children under 5 through Home Start volunteering

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Collaborated effectively with team members to meet sales targets.
• Utilised excellent communication skills to provide detailed product information.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Trained new staff members, fostering a supportive working environment.
• Managed till operations smoothly, reducing waiting time for customers.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Operated cash registers with accuracy and processed cash and card transactions.
• Followed company procedures and guidelines for smooth retail operations.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Processed returned or exchanged items and provided refunds to customers.
• Maintained accurate records to track cash handling activities.
• Totalled bills using maths skills and maintained accurate till count.
• Requested and checked customer IDs at checkout for age-restricted products.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Assisted in recruitment process to build an effective workforce.
• Managed team dynamics by implementing conflict resolution strategies.
• Facilitated staff training, resulting in better customer service.
• Conducted daily inventory checks to manage stock levels accurately.
• Assisted customers in locating specific items to boost satisfaction.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.