Lislie Ilagan
73-B F. Reyes st, Brgy. 8 Lipa City Batangas,Philippines
Summary
Administrative professional focused on supervising office operations and streamlining processes. Adept in team management, coordinating schedules, and ensuring compliance with company policies. Strong communication skills and ability to handle confidential information with discretion.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
Work History
Login Admin Supervisor
Teleperformance PH
Makati City, Philippines
01.2023 - Current
- Supervised daily administrative activities to ensure adherence to organisational policies and procedures.
- Conducted performance evaluations for administrative staff, delivering constructive feedback and establishing clear objectives.
- Mentored new staff on procedures and compliance requirements, enhancing their understanding and performance.
Login Admin Analyst
Teleperformance PH
Makati City, Philippines
03.2015 - 01.2023
- Utilised Excel functions to manipulate large datasets, enhancing reporting accuracy and insights.
- Documented process flows and created user manuals for reference
- Developed and adjusted client tools to meet account needs.
- Delivers audited reports to Operations and client.
Customer Service Representative
Aegis People Support
Makati City, Philippines
11.2010 - 03.2015
- Maximised customer satisfaction by resolving service issues promptly.
- Managed customer account inquiries, providing precise information to resolve complaints and enhance customer satisfaction.
- Responded to customer inquiries through email promptly.
Machine Operator
ST Microelectronics
Calamba City, Philippines
02.2004 - 11.2010
- Operated a variety of machinery, adhering strictly to safety protocols and operational guidelines to maintain workplace safety.
- Monitored machine performance, identifying and rectifying minor malfunctions to prevent downtime and maintain productivity.
- Checked finished product quality through in-depth tests and evaluations.
Purchasing Analyst
ST Microelectronics
Calamba City, Philippines
02.2004 - 11.2010
- Resolved disputes with suppliers regarding quality, delivery, or invoicing issues, maintaining positive relations while upholding company standards.
- Reviewed and updated past due invoices for accuracy.
Education
Bachelor of Science - Information and Technology
De La Salle Lipa
Lipa City 06.1998 - 03.2003
Secondary
Lipa Adventist Academy
Lipa City 06.1994 - 03.1998
Skills
- SARAT Trained (Search And Rescue)
- WASAR Trained (Water Search and Rescue)
- BLS Trained (Basic Life Support)
- MS Office
Affiliate
- Air Force Ready Reserve since Jun 2023
Timeline
Login Admin Supervisor
Teleperformance PH
01.2023 - Current
Login Admin Analyst
Teleperformance PH
03.2015 - 01.2023
Customer Service Representative
Aegis People Support
11.2010 - 03.2015
Machine Operator
ST Microelectronics
02.2004 - 11.2010
Purchasing Analyst
ST Microelectronics
02.2004 - 11.2010
Bachelor of Science - Information and Technology
De La Salle Lipa
06.1998 - 03.2003
Secondary
Lipa Adventist Academy
06.1994 - 03.1998