Liselle Dorling
Swaffham,Norfolk
Summary
Dedicated professional with a diverse skill set encompassing strong empathy, classroom technology usage, and proactive communication. Demonstrates expertise in conflict resolution within the classroom, phonics knowledge, and COVID-19 policy adherence. Proficient in retail software and customer service systems, with a solid understanding of retail security measures and store operations. Committed to providing one-to-one student support and empathetic assistance while mentoring staff effectively. Aspires to leverage these skills in roles that require de-escalation techniques and reporting to parents.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work history
Teaching assistant in primary school
Sacred Heart Primary School
Swaffham, Norfolk
08.2019 - Current
- Contributed to the development of school policies aimed at enhancing teaching methods and techniques.
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.
- Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
Midday Supervisor
Sacred Heart School
Swaffham, Norfolk
10.2017 - Current
- Looking after children in the dining room and on the playground during lunchtimes.
- Responsible for ensuring the children eat enough, show good table manners and skills and help them play safely on the playground.
- Provided first aid assistance when required, prioritising pupil's wellbeing.
- Monitored student behaviour during lunch breaks, maintaining order and decorum.
- Developed positive relationships by interacting with pupils during lunchtime.
PTA Vice Chair and Treasurer
Sacred Heart School PTA
Swaffham, Norfolk
08.2014 - 01.2025
- Helped organise events in the school.
- Organised new computers for ICT suite (£14,000.00) and was the go to person for the PTA.
Governor
Middleton V.A Primary School
Middleton, Norfolk
08.2013 - 07.2015
- Parent Governor.
Customer Service Assistant
Focus DIY
Wymondham, Norfolk
09.2007 - 09.2009
- Customer service assistant on the tills and information desk.
- Was in charge of banking and administration related to the job.
- Took this job after a 3 year gap while looking after my eldest daughter.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Assisted customers with product inquiries for enhanced shopping experience.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Assistant Manager
Farmfoods
Ilford, Redbridge
09.2000 - 09.2004
- In charge of all staff, stock ordering and day to day administration of this busy store.
- Also opened a new branch in London.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Managed cash registers, handled financial transactions accurately.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
Assistant Manager
WOW
Romford, Havering
09.1998 - 09.2000
- In charge of all staff, stock and day to day running of the store.
- Took this job as it was a step up the retail management ladder and left as the company was in financial difficulties and needed to secure a safer job.
Loss Prevention Officer
BHS
Ilford, Redbridge
09.1996 - 09.1998
- Was in charge of all security of the store along with another officer.
- Left to move into management in another company.
Security Officer
Midas Security
London, City of London
09.1995 - 09.1996
- General security work in House of Fraser and BHS.
- Moved on to take a fixed position job at BHS.
Customer Service Advisor
PC World
West Thurrock, Thurrock
09.1992 - 09.1995
- Customer service advisor on the returns desk and cashier work.
- Guided customers through troubleshooting process with patience and clarity.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily for faster issue resolution.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls to respective department or personnel to address specific issues.
- Processed returns and exchanges following store policy, resulting in satisfied customers.
- Performed end-of-day balancing procedures on tills accurately without discrepancies.
Education
Secondary School -
Sacred Heart School
Dagenham, Barking and Dagenham 09.1986 - 09.1988
Secondary School -
Girls Catholic School
Gozo, Malta /1988 - /1990
Secondary School -
Girls Convent High School
Grays, Essex /1990 - /1992
Skills
- Strong empathy
- Classroom technology usage
- Reporting to parents
- Conflict resolution within classroom
- Phonics knowledge
- COVID-19 policy adherence
- One-to-one student support
- De-escalation techniques
- Empathetic assistance
- Proactive communication
- Retail software proficiency
- Customer service systems
- Retail security measures
- Store operations
- Staff mentoring
Timeline
Teaching assistant in primary school
Sacred Heart Primary School
08.2019 - Current
Midday Supervisor
Sacred Heart School
10.2017 - Current
PTA Vice Chair and Treasurer
Sacred Heart School PTA
08.2014 - 01.2025
Governor
Middleton V.A Primary School
08.2013 - 07.2015
Customer Service Assistant
Focus DIY
09.2007 - 09.2009
Assistant Manager
Farmfoods
09.2000 - 09.2004
Assistant Manager
WOW
09.1998 - 09.2000
Loss Prevention Officer
BHS
09.1996 - 09.1998
Security Officer
Midas Security
09.1995 - 09.1996
Customer Service Advisor
PC World
09.1992 - 09.1995
Secondary School -
Sacred Heart School
09.1986 - 09.1988
Secondary School -
Girls Catholic School
/1988 - /1990
Secondary School -
Girls Convent High School
/1990 - /1992
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