Lisa Victoria Cosker

The College, Swansea University (TCSU) is a joint venture pathway College between Swansea University and Navitas (Global Education Provider). The College offers a variety of pathway programmes that allow students to progress to degree-level study.Developed and implemented strategies to enhance student engagement and academic support services across pathway programmes.

• Coordinated and delivered events promoting student wellbeing and academic success.
• Created multi-platform content and targeted marketing campaigns to promote student support services and events.
• Streamlined and improved operational processes, including spreadsheet automation, payroll submissions, student arrival communications, and redevelopment of the “Contact Us” landing page.
• Liaised with academic staff to monitor individual student performance, providing one-to-one academic support and early intervention where required.
• Maintained regular communication with cross-company teams regarding compliance, payroll, examinations, and results.
• Led International Attendance Monitoring, ensuring full compliance with UKVI student visa attendance regulations through accurate tracking and reporting.
• Conducted regular one-to-one support sessions with students requiring additional guidance, signposting to appropriate internal and external support services.
• Refreshed outdated graphics using colour theory and developed a new branding profile to increase student engagement with communications and campaigns.
• Produced teaching timetables for over 250 students using Scientia timetabling software, managing complex teaching requirements and constraints.
• Coordinated and organised committee meetings, producing clear, concise minutes and post-meeting documentation.
• Managed day-to-day student-facing operations, including responding to student enquiries via email, phone, and live chat while balancing business-critical administrative tasks.
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The Employability Team within the Faculty of Science & Engineering at Swansea University lead the organisation of employability events, facilitate of employer engagement, handle the documentation & approval of placements and offer front-line support services to students.

• Ensured consistent communication with students and academic staff to deliver employability events, job search support and graduate opportunities.
• Successfully developed a new CRM database to track business engagement, streamline actions and isolate which relationships require further development. This has resulted in increased employer engagement and an improved communication channel.
• Held over 40 One-to-One sessions with students, handling a wide range of queries from careers advice to interview guidance.
• Re-modelled One-to-One booking system and created centralised landing page, improving user journey which led to increased student engagement with our support services.
• Covered senior staff duties during absences, tasks included; carrying out detailed documentation processes, liaising with companies, event preparations and supporting management tasks.
• Refreshed content imagery & branding and developed a targeted marketing initiative, utilising Instagram algorithms and user trends. This improved social media engagement and ultimately led to an increase in overall traffic to the centralised landing page (mentioned previously).
• Led business engagement meetings with companies to promote involvement in upcoming events and encourage notification of relevant graduate opportunities for our science & engineering students.
• Led LiveChat implementation within the team, tasks included; developing the LiveChat client base, guidance document creation, GDPR guidelines, social media graphic content, embedding within MyUni page and developing roll-out strategy.

Specialist Recruitment Consultancy who recruit for several industries, including; Civil Engineering, Geotechnical Engineering & Accoustics. The team have worked with a wide variety of companies from SMEs to large multi-disciplinary.

• Developed a keen understanding of the market and its' clients to ensure each candidate was best matched to a role, ensuring maximum job satisfaction and longevity.
• Handled the 360 recruitment process, ensuring smooth and swift transactions from initial advert to job offer.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Attracted top candidates using social media networking, database profiling and specialist job boards.
• Expertly negotiated agency fees, salary requirements and finalised arrangements between client and candidate.
• Ensured consistent business by maintaining strong relationships with current clients and gaining new clients through market mapping
• Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
• Developed an un-tapped market for the company (Interior Design), which involved conducting market research, engaging with new clients and thereby developing a completely new database of appropriate candidates.

Founded in 2008 this long-standing E-Cigarette distributor and retail chain are committed to helping smokers make the switch to vaping for a healthier lifestyle.

• Conducted competitor and demographic research to ensure product offering was best matched to geographical location and current market trends.
• Identified customer needs to provide a tailored, personalised service to ensure excellent customer experiences.
• Provided outstanding customer service to high volumes of people, consistently achieving first-rate satisfaction scores and 5-star online reviews.
• Maintained an up-to-date product understanding by conducting market research and attending regular training opportunities.
• Exceeded sales targets by upselling and bundling projects.
• Applied problem-solving skills to diplomatically handle complaints and resolve issues.
• Maintained compliance to store health & safety requirements, age verification and GDPR.
• Successfully trained new sales associates, helping them build their product knowledge and sales techniques; thus improving overall store operations as a result.

HSBC Business have won several awards for their Business Current Accounts and Support Services. They offer round the clock support services to their business customers.

• Ensured optimum customer satisfaction by delivering consistent service across a variety of queries and systems.
• Built rapport with a diverse portfolio of diverse clientele from a multitude of backgrounds, offering a tailored service to each customer.
• Demonstrated solid expertise of multiple systems and customer sectors, queries ranged from International Payments, Billing Queries, Internet Banking to Corporate Credit Cards.
• Handled disgruntled customers using de-escalation strategies and maintaining professionalism throughout.
• Maintained compliance and discretion whilst dealing with sensitive customer information and accounts.
• Thrived in a fast-paced environment in an ever-changing business climate whilst consistently providing high-quality customer service.
• Attended regular training sessions to develop new skills and different business areas, whilst keeping up-to-date with system updates/changes.