Lisa Min Tsang
Glasgow
Summary
Reliable and organised individual committed to providing timely and accurate administrative support. Meticulous with good attention to detail in the areas of administrative processes and procedures. Friendly & respectful and ready to take on a new challenge.
Overview
21
21
years of professional experience
Work history
Administration Officer
Brook Street Agency/Glasgow Tribunal Centre
Glasgow, Glasgow City
10.2023 - 05.2024
- Provided detailed administrative support to Judges and court users.
- Organised paperwork and prepared files for court hearings.
- Prepared court rooms for hearings, set up TV and camera's to record hearings, moved case files and bundles from office to court room and checked all relevant documentation had been received prior to hearings.
- Updated hearing details onto case management database. Ensured all files and case papers were returned to office after hearing had concluded.
- Prepared combining orders and judgements for issue to parties.
- Listed cases for hearings by setting dates and times - inputted details in listing diary and spreadsheet.
- Sent out hearing notices to all parties and representatives.
- Answered telephone, email and in person enquiries from court users in timely manner ensuring satisfactory responses were provided.
- Maintained confidentiality and discretion when handling sensitive information
- Maintained accurate and up to date records on case management database.
Administrative Assistant
Disclosure Scotand/Pertemps Scotland
Glasgow, South Lanarkshire
08.2022 - 03.2023
- Examined and reviewed online Basic and Higher level (PVG) Disclosure Applications whilst adhering to current policy, rules and regulations .
- Navigated around various databases to check, identify and retrieve relevant information prior to examination.
- Contacted applicants by email and occasionally telephone to query incorrect and incomplete information provided.
- Regularly met operational targets whilst maintaining high accuracy.
Resourcing Support Assistant
University of Glasgow/Pertemps Scotland
Glasgow, South Lanarkshire
10.2021 - 06.2022
- Conducted Right to work Checks for all new employees (including Overseas students) using various online platforms such as Zoom, Teams and Whats app.
- Handled reference requests for all new employees. Followed up on outstanding references by telephone and email.
- Uploaded all right to work documentation for new starters onto University database ensuring all documents received were accurate and not expired.
- Responded to reference queries received into Referencing automation inbox, uploaded all references received onto database.
- Completed other ad hoc duties relating to onboarding of new staff .
Probate Administrator
Probate Registry Of Wales
Cardiff, South Wales
08.2016 - 06.2019
- Examined and processed probate applications onto database consistently meeting targets whilst maintaining high accuracy.
- Resolved customer queries relating to applications with effective communication ensuring satisfactory responses were provided within agreed timescale.
- Implemented effective manual filing system for storage of paper documentation for ease of retrieval.
- Processed application fees electronically and received and logged post onto database before distribution to relevant teams.
- Processed Grants
Administration Officer - Part Time
Companies House
Cardiff, South Wales
05.2003 - 06.2015
- Examined and processed statuary company forms and documentation onto public register adhering to set processes and procedures. Regularly met team targets whilst maintaining high accuracy.
- Trained junior members on all aspects of examination of statutory documents onto public register. Received recognition from team for quality training provided.
- Maintained detailed administrative and procedural processes to improve accuracy and performance within team.
- Received, sorted and logged post onto database.
- Assisted co workers with completion of workload during peak filing times.
- Kept and maintained accurate filing system for retrieval of documents.
Education
Certificate - Bookkeeping & Computerised Accounts Level 2
Pitman Training
Cardiff02.2016
9 'O' Levels including English and Maths -
Rumney High School
Cardiff06.1987
Skills
- Collaborative team player
- Good Communication skills
- Attention to detail
- Self directed
- Microsoft Office Knowledge (word, excel outlook)
- Sound organisational skills
- Data entry
Timeline
Administration Officer
Brook Street Agency/Glasgow Tribunal Centre
10.2023 - 05.2024
Administrative Assistant
Disclosure Scotand/Pertemps Scotland
08.2022 - 03.2023
Resourcing Support Assistant
University of Glasgow/Pertemps Scotland
10.2021 - 06.2022
Probate Administrator
Probate Registry Of Wales
08.2016 - 06.2019
Administration Officer - Part Time
Companies House
05.2003 - 06.2015
Certificate - Bookkeeping & Computerised Accounts Level 2
Pitman Training
9 'O' Levels including English and Maths -
Rumney High School
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