Lisa Spencer
Cleaner
Scarborough
Summary
Outgoing, compassionate, and skilled care professional with 20 years of experience in diverse caring roles, including personal care for a family member with severe disabilities. Currently pursuing a Public Health and Community Studies degree (Completion due in April 2025) with a recently completed HND in Public Health. Known for empowering clients to live independently and adaptively, with experience spanning customer service, quality assurance, policy making, training and caregiving. Seeking a role with scope for progression and varied challenges, ideally offering flexible hours to balance university studies due to finish in April 2025. Passionate about learning, meeting new people, and delivering training to caregivers.
Overview
22
22
years of professional experience
Work History
Cleaner
Zest Cleaning
05.2023 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed rubbish, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Bereavement specialist
Hinduja Global Solutions
02.2022 - 10.2022
- Company Overview: Remote
- I deal with bereaved customers, providing support, reassurance and assuring that their requests regarding broadband/telephone accounts are met quickly and efficiently
- I open and close broadband/telephone accounts
- I am able to do this efficiently and quickly to avoid any further distress to the customer
- Remote
Customer Service Agent
Cordant People
10.2021 - 02.2022
- Company Overview: Remote
- Assisted customers with a warm and professional attitude
- Responded to claim inquiries
- Resolved customer information and complaints
- Answered general questions
- Set up client appointments
- Remote
Care Assistant
Burlington Care Ltd
04.2020 - 10.2021
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Mitigated patient-care risks with regular equipment safety checks.
- Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the caregiving journey.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
Home Care Support Worker
Hales Homecare
04.2019 - 04.2020
- Delivering person centered care to adults with a wide variety of needs; including learning disabilities such as ASD, acute and physical disabilities and mental health needs
- Providing and assisting service users with all aspects of daily living, personal care and medication administration as their individual needs required; ensuring detailed records were kept of their care
- I confidently liaised between relevant services and my clients ensuring safeguarding and confidentiality were adhered to
Support Worker
Disabilities Trust
05.2016 - 04.2019
- Company Overview: Kingston upon Hull
- In this support role I was lucky enough to have a keyworker role, meaning I had clients I was responsible for in most aspects of their daily lives, I had monthly KPIs and deadlines to meet
- I arranged activities for my particular clients such as leisure, days out, 1 to 1 time and even helped a lady with profound disabilities enjoy a holiday
- On top of my keyworker role I had personal care duties such as medication, meal preparation, personal cares and helping people with physical and learning difficulties live their lives as independently as possible
- Kingston upon Hull
Home Care Worker
Direct Health
07.2015 - 05.2016
- Company Overview: Kingston upon Hull
- Kingston upon Hull
Personal Assistant
Choices & Rights/ADKA
11.2009 - 06.2015
- Caring for people with disabilities, helping them with every aspect of their daily lives and personal care
- This job helped me develop a number of skills in dealing with people on a one to one basis, as my role entailed working 1 to 1 with clients over 12 hour shifts
- Although mostly working on my own with the person in care, I would also work as part of a larger team with the client's family and social workers with regards to decision making and communicating my client’s viewpoints and needs
Safety Stewardess
Backstage Security
09.2009 - 05.2010
- Company Overview: Sheffield
- Working security at both large and small scale events in all weather conditions
- Ensuring the health and safety of staff and crowds at all times as well as my own, liaising with other staff members in order to communicate any safety concerns, diffusing potential difficult or dangerous situations
- Applying excellent communication skills with staff and general public alike and being observant and vigilant at all times
- Sheffield
Guest Assistant
Vue Cinema
09.2007 - 11.2008
- Company Overview: Kingston upon Hull
- Customer service based work, excellent communication skills, cash and debit handling, cleaning, working within strict time restrictions, handling busy work spaces, food handling, ensuring I had updated knowledge of films at the box office in order to advise customers appropriately and confidently
- Kingston upon Hull
Barmaid
The New Griffin Pub
01.2007 - 11.2007
- Company Overview: Kingston upon Hull
- Customer service based role, taking drink orders, cash handling, cleaning, excellent customer service skills
- Kingston upon Hull
Quality Assurance Technician
Stafforce
06.2007 - 09.2007
- Company Overview: Kingston upon Hull
- The responsibility of the role was to make sure all food products met strict health and safety rules and strict specifications
- Kingston upon Hull
Production operative
Kingston upon Hull
01.2003 - 01.2007
- I have had a variety of factory jobs such as quality assurance, hygienist, line operative and packer
- Further details on request
Education
Certificate of higher education - Public Health
Coventry University
Scarborough, United Kingdom 09.2022 - Current
A-Level or equivalent - Health Professions
Hull College
09.2020 - 06.2021
GCSE or equivalent - Grade B_E
Kingswood High School
09.1996 - 06.2001
Higher National Diploma - Public Health Education
Coventry University
Scarborough, United Kingdom 04.2001 -
Bachelor of Arts - Public Health And Community Studies
Coventry University
Scarborough 04.2001 -
Skills
Personal Care
Call Center
Care Giver
Customer Care
Customer Support
Customer Service
Home Health
Housekeeping
Quality Assurance
Eligibletowork
Yes
Highestlevelofeducation
Certificate of Higher Education
Personal Information
- Total Experience: 20
- Administrative Assistance
- Call Centre
- Customer Service
- Healthcare
- Personal Care & Home Health
- Quality Assurance
- Driving License: None
Timeline
Cleaner
Zest Cleaning
05.2023 - Current
Certificate of higher education - Public Health
Coventry University
09.2022 - Current
Bereavement specialist
Hinduja Global Solutions
02.2022 - 10.2022
Customer Service Agent
Cordant People
10.2021 - 02.2022
A-Level or equivalent - Health Professions
Hull College
09.2020 - 06.2021
Care Assistant
Burlington Care Ltd
04.2020 - 10.2021
Home Care Support Worker
Hales Homecare
04.2019 - 04.2020
Support Worker
Disabilities Trust
05.2016 - 04.2019
Home Care Worker
Direct Health
07.2015 - 05.2016
Personal Assistant
Choices & Rights/ADKA
11.2009 - 06.2015
Safety Stewardess
Backstage Security
09.2009 - 05.2010
Guest Assistant
Vue Cinema
09.2007 - 11.2008
Quality Assurance Technician
Stafforce
06.2007 - 09.2007
Barmaid
The New Griffin Pub
01.2007 - 11.2007
Production operative
Kingston upon Hull
01.2003 - 01.2007
Higher National Diploma - Public Health Education
Coventry University
04.2001 -
Bachelor of Arts - Public Health And Community Studies
Coventry University
04.2001 -
GCSE or equivalent - Grade B_E
Kingswood High School
09.1996 - 06.2001
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