Hi, I’m
Lisa Marie Scott
Heaton,Tyne and Wear
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Overview
12
years of professional experience
1
year of post-secondary education
Work history
THE COVENS GARDEN
Florist
09.2019 - Current
Job overview
- Designing and making wreaths dry and fresh using up to date techniques and following growing trends
- Conditioning stock, growing and drying flowers, knowledge of different flowers and how to best design them
- Dealing with sensitive clients and individual needs
- Managing cash flow and time constraints for multiple orders.
- Quoted and processed customer orders to meet desired specifications.
- Ordered products and accessories through existing and new channels.
- Developed individualised arrangement recommendations based on customers' budget, occasion and preferences.
- Sourced and selected wholesale flower distributors capable of meeting inventory needs and customer demand.
- Picked, packed and labelled orders accurately for proper dispatching.
- Ran special offers and promotions to maximise sales throughout seasonal festivities.
- Cleaned vases and swept shop floors to maintain tidy appearance.
- Integrated designs with innovative floristry techniques and current trends.
MAC MAKE UP ARTIST
Make up artist
07.2018 - 11.2018
Job overview
- Sales merchant at prestigious make up counter in Fenwick's
- Kept up-to-date with industry standards, trends and techniques.
- Scheduled onsite and offsite makeup appointments for clientele.
- Adhered to safety and sanitation standards, using single-use applicators to reduce risks.
- Performed full make-up applications to 10 clients per week.
- Customer focussed position requiring excellent communications skills
- Achieving and exceeding sales targets
- Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
Bannatyne's Health Club
Membership Advisor
03.2017 - 07.2017
Job overview
- Dealing with all aspects of new business and surpassing sales targets
- Dealing with clients both face to face and by phone
- Observing high levels of professionalism
- Built public relations strategies for broadened advertising scope.
- Conducted market research to understand customer base and enhance products.
Love Lunch Deli
Creative Chef and Menu Manager
04.2014 - 03.2017
Job overview
- At innovative clean eating deli
- Devising seasonal recipes for daily consumption on the premises as well as external hospitality
- Handling cash flow and ordering stock
- Implementation of loyalty card scheme
- Attended to customer needs in polite and helpful manner, addressing food intolerances and dietary issues.
- Creatively incorporated upcoming clean food trends to maintain relevancy and innovation.
- Proactively identified potential shortages of ingredients and instigated action to source adequate supplies.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
- Meticulously checked delivery contents to verify product quality and quantity.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
- Planned popular promotional menu additions based on seasonal pricing and product availability.
- Developed and delivered exciting, memorable dishes, increasing repeat business.
- Incorporated customer feedback in experimentation and creation of new signature dishes.
- Obtained fresh ingredients from local farms, maximising kitchen sustainability.
- Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
- Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
- Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
- Sanitised equipment and kitchenware to adhere to hygiene and cleanliness protocols.
Cruise
Menswear Fashion Advisor
08.2011 - 04.2014
Job overview
- Consistently achieving sales targets with excellent customer service skills
- Visual merchandising and stock control
- Registered client information on database to schedule follow up appointments.
- Recommended fresh styling ideas to inspire clients to try new fashion trends and discover personal style.
- Built rapport to maintain client loyalty and maximise customer spending.
- Observed discretion and confidentiality to optimise client trust and enhance loyalty.
- Provided expert advice and personalised styling tips to exceeded client expectations.
Education
New CollegeDurham
NVQ Level 2 from hairdressing
09.2010 - 06.2011
Wolsingham Comprehensive
1997
University overview
English Language, Literature, Art & Design, IT, Mathematics, Geography, Drama, Music, Home Economics
Skills
- I have a wealth of experience at dealing with customers directly with excellent communication skills at all levels while achieving sales targets and meeting KPIs
- Creative floral design
- Merchandise display assembly
- Cash management
- Promotions
- Creative merchandising and display
- Highly self motivated
- First class communication skills
- Team orientated and work well alone
- Experience of managing teams, maintaining motivation and morale
- Highly organised and efficient
- Proven ability to develop and implement new systems
- Willingness and ability to learn new skills
- Fully qualified hair stylist with a keen interest in make-up, style and personal grooming
Timeline
Florist
THE COVENS GARDEN
09.2019 - Current
Make up artist
MAC MAKE UP ARTIST
07.2018 - 11.2018
Membership Advisor
Bannatyne's Health Club
03.2017 - 07.2017
Creative Chef and Menu Manager
Love Lunch Deli
04.2014 - 03.2017
Menswear Fashion Advisor
Cruise
08.2011 - 04.2014
New College
NVQ Level 2 from hairdressing
09.2010 - 06.2011
Wolsingham Comprehensive
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