Lisa Florence Hughesdon-Brown

• Managed social media accounts to increase brand exposure and customer engagement.
• Raised brand awareness with the creation of engaging multimedia content.
• Designed visually appealing graphics for increased audience retention.
• Developed compelling digital content for enhanced online presence.
• Responded promptly to user queries, ensuring high standards of customer service.
• Produced photo and video content with excellent editing skills.
• Drove website traffic by writing witty and creative social media content and blog posts.
• Monitored market and customer trends to capitalise on marketing opportunities.
• Explored new platforms for potential business opportunities.

• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Handled appointment scheduling to ensure smooth daily operations.
• Completed data entry tasks whilst adhering to strict deadlines.
• Maintained an organised reception area for a professional business environment.
• Managed phone calls, resulting in effective communication flow within the company.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Delivered front of house duties with warm and professional manner.
• Acted as first point of contact for wide range of personnel.
• Handled office petty cash and maintained flawless records.

Worked here for approximately 1 year.

Worked here for approximately 2 years.

• Led training sessions for staff skill improvement.
• Monitored daily operations, ensuring adherence to airline and airport standards consistently.
• Retained destination, resort and airline schedule knowledge for well-informed customer advice.
• Achieved effective communication with airline representatives to resolve issues.
• Provided excellent customer service, received commendations from clients frequently.
• Secured customer satisfaction by resolving complaints effectively.
• Provided exceptional customer care to uphold brand standards and reputation.
• Resolved customer concerns promptly to maintain satisfaction.

Worked here for approximately 6 months.

Worked in flagship store in Knightsbridge for approximately 7 years.