Lisa Wills
Epsom,England
Summary
Experienced credit controller and operations professional with a proven track record in debtor management, payment negotiation, and credit assessment. Adept at maintaining customer relationships, managing overdue accounts, and preparing detailed financial reports to support senior management decision-making. Extensive background in store and office management, including staff training, inventory control, and invoice processing. Skilled in account reconciliation, telephone collections, and implementing payment plans to optimise financial performance. Seeking to leverage comprehensive expertise in credit control and operational management to drive organisational success.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work History
Credit Controller
A w champion timber
New Malden , London
04.2025 - Current
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Conducted credit checks on new clients to assess creditworthiness and set credit limits.
- Liaised with solicitors and debt recovery agencies to recover unpaid debts when necessary.
Store Manager
Hitchcock and king
Ashford , Surrey
08.2014 - 09.2024
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Used sage. 200 to manage and input all business invoices.
- Monitored expenditures against budget, highlighting variances to management for review.
- Processed expenses and BACS payments promptly and precisely, keeping detailed records for clear, reliable ledger accounts.
Till Team Manager
Chessington garden centre
Chessington, Surrey
10.2010 - 04.2014
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Monitored cash drawers and transactions, reducing discrepancies through diligent oversight and staff coaching.
- Processed credit card and cash payments with accuracy.
- Helped checkout staff assess customer IDs, checking for validity for age-restricted purchases.
- Handled escalated customer complaints with diplomacy, achieving resolutions that maintained high levels of customer satisfaction.
- Designed work and break schedules for cashier staff, scheduling based on quieter periods and shift length.
- Supervised team of 10 retail professionals to provide knowledgeable, fast service to every guest.
- Developed a rota system to optimise staff levels during peak hours, maximising efficiency.
- Trained new staff in proper till operation, customer service techniques, and security measures.
Office Manager
Hitchcock and king
Fulham, London
03.1998 - 09.2009
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Oversaw effective file management to keep office records up-to-date.
- Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
- Supported the finance team during end-of-year audit preparations, facilitating accurate and timely financial reporting.
- Recruited new team members for vacancies using online job boards.
Store Supervisor
Thorntons
London , England
10.1993 - 06.1996
- Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Helped shop floor staff to unpack and count deliveries during quiet periods.
- Maintained a safe and tidy store environment, complying with health and safety regulations to prevent accidents and ensure customer well-being.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Processed credit card and cash payments with accuracy.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
Office Assistant
Hitchcock and king
Fulham, London
02.1991 - 10.1993
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Created filing system for contracts, records and reports.
- Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.
- Scanned new documentation into system and classified data using standard codes.
- Received deliveries, checking incoming orders for quality and damage and organised returns if necessary.
Education
GCSEs - English,math,science and business studies
St Mark secondary School po o
Fulham , London 09.1986 - 05.1991
Skills
- Debtor management
- Payment negotiation
- Credit assessment
- Account reconciliation
- Customer relationship management
- Invoice processing
- Telephone collections
- Payment plan negotiation
Timeline
Credit Controller
A w champion timber
04.2025 - Current
Store Manager
Hitchcock and king
08.2014 - 09.2024
Till Team Manager
Chessington garden centre
10.2010 - 04.2014
Office Manager
Hitchcock and king
03.1998 - 09.2009
Store Supervisor
Thorntons
10.1993 - 06.1996
Office Assistant
Hitchcock and king
02.1991 - 10.1993
GCSEs - English,math,science and business studies
St Mark secondary School po o
09.1986 - 05.1991