Lisa Willis
Stoke-on-Trent
Summary
I am a motivated worker with hands-on experience in customer service roles, including café and hairdressing. Skilled in building rapport with clients and addressing their needs efficiently. Adaptable team player with a strong work ethic. Proven ability to thrive in dynamic environments.
Seasoned lithographer with 14 years of expertise, adept at time management and teamwork to drive project success. Following a company closure, shifted to reception and administration, acquiring essential administrative skills. Most recently, dedicated 21 years to purchasing administration, focusing on supplier interactions, stock management, and invoice accuracy.
Overview
38
38
years of professional experience
Work history
Purchasing Administrator
Lister Windows
Stoke-on-Trent
2005.02 - 2026.02
- My job as Purchasing Administrator consisted of various tasks including time management to ensure all hardware and profiles were ordered in time for the manufacturing date.
- Processed purchase orders efficiently, improving order turnaround time.
- Reduced costs by sourcing high-quality supplies at competitive prices.
- Resolved disputes with vendors swiftly to maintain good working relationships.
- Streamlined purchasing processes by implementing more efficient administrative systems.
- Ensured all purchases adhered to legal regulations and company policies.
- Liaised with internal departments for smoother operations and increased efficiency.
- Conducted regular supplier audits, ensuring compliance with company standards.
- Assisted in managing stock levels, reducing the risk of overstocking or understocking.
- Evaluated supplier performance regularly for quality assurance purposes.
- Handled complex procurement projects effectively, benefiting overall business operations.
- Executed contract renewals with vendors to ensure uninterrupted supply chain operations.
- Conducted comprehensive price comparison analyses for cost-saving opportunities.
- Improved vendor relationships through regular communication and negotiation meetings.
- Negotiated with suppliers for better trade terms and agreements.
- Acted as central point of contact for escalated queries from Accounts department.
- Maintained accurate pricing, part record and supplier data in ERP system.
- Delivered timely resolution of invoice and receipting order queries and discrepancies by working with payable accounts, suppliers and end users.
Office administrator
Balfour Beatty
Stoke-on-Trent, Staffordshire
2004.05 - 2005.02
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Resolved customer queries promptly for improved client satisfaction.
- Enhanced team efficiency for seamless workflow management.
- Handled correspondence, providing timely responses to all enquiries.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Ensured compliance with health and safety regulations at all times.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Processed invoices and purchase orders with high attention to detail.
- Coordinated meetings and appointments, ensuring effective time management.
- Prepared reports meticulously for accurate record-keeping purposes.
Receptionist
Eurofiltec
Stoke-on-Trent, Staffordshire
2003.01 - 2004.05
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained an organised reception area for a professional business environment.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
Lithographer
Royal Doulton
Stoke-on-Trent, Staffordshire
1988.06 - 2002.12
Education
GCSEs -
Holden Lane High School
Stoke-on-Trent Skills
- Purchasing Administrator
- Lithography
- Hairdressing
- Cafe Assistant
- Receptionist
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: GCSE or equivalent
- Industry: Administrative Assistance
- Total years of experience: 21
Additional Information
My hobbies and interests are walking, baking, keeping my house upto date with DIY. I love gardening and spending time with my Grandson. I love meeting new people and learning different skills.
Timeline
Purchasing Administrator
Lister Windows
2005.02 - 2026.02
Office administrator
Balfour Beatty
2004.05 - 2005.02
Receptionist
Eurofiltec
2003.01 - 2004.05
Lithographer
Royal Doulton
1988.06 - 2002.12
GCSEs -
Holden Lane High School