Lisa Whittle
St Helens,Merseyside
Summary
Highly skilled administrative professional with a strong background in records management, document preparation, and event planning. Demonstrates exceptional patience and diplomacy, ensuring effective customer service and interpersonal communication. Adept at maintaining confidentiality, prioritising tasks, and exhibiting attention to detail. Known for resourcefulness and an approachable personality, consistently delivering high-quality administrative support. Career goal includes leveraging administrative skills to contribute to organisational efficiency and success.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Business owner
Toast (St Helens) Limited
St Helens, Merseyside
07.2011 - 11.2024
- Built a successful business from zero to being the number one coffee shop in St Helens.
- Coordinated staff training for improved productivity and customer service.
- Developed strategic business plans for long-term growth.
- Streamlined business processes to enhance operational efficiency.
- Identified new business opportunities to increase revenue.
- Spearheaded marketing campaigns for brand awareness.
- Innovated product offerings based on customer feedback and market analysis.
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Oversaw budget management to keep to financial targets.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Managed daily operations to ensure smooth running of the business.
Marketing coordinator
North West Regional Development Agency
Skelmersdale, Lancashire
04.2009 - 06.2011
Fashion buyer
NBS Limited
Burnley, Lancashire
09.2004 - 09.2006
Fashion Buyer
Allsports Limited
Stockport, Cheshire
09.1994 - 09.2004
Graduate Trainee Fashion Buyer
Great Universal Stores
Manchester
09.1992 - 09.1994
Education
Bachelor of Arts - Clothing Management and Technology
Manchester Metropolitan University
Manchester 10.1988 - 06.1992
Skills
- Patience and diplomacy
- Records management
- Document preparation
- Telephone etiquette
- Event planning
- Task prioritisation
- Confidentiality maintenance
- Customer Service
- Interpersonal communication
- Attention to Detail
- Resourcefulness
- Approachable personality
- Administrative skills
References
References available upon request.
Timeline
Business owner
Toast (St Helens) Limited
07.2011 - 11.2024
Marketing coordinator
North West Regional Development Agency
04.2009 - 06.2011
Fashion buyer
NBS Limited
09.2004 - 09.2006
Fashion Buyer
Allsports Limited
09.1994 - 09.2004
Graduate Trainee Fashion Buyer
Great Universal Stores
09.1992 - 09.1994
Bachelor of Arts - Clothing Management and Technology
Manchester Metropolitan University
10.1988 - 06.1992
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