LISA WEBB

Role - Team Leader in a premium Housekeeping company, and also delivering administrative and operations support in the office

Duties

• Oversee daily operations to ensure high standards and customer satisfaction
• Clean a variety of premises to hotel standards
• Manage small teams of housekeeping staff
• Train new employees
• Address any issues or complaints promptly
• Coordinate with other Team Leaders to ensure seamless service delivery
• Maintain excellent relationships with clients to ensure satisfaction.
• Process monthly payroll and mileage for all staff.
• Initial customer contact and new enquiries
• Visit premises and negotiate services required
• Generating customer quotes
• Responding to customer queries via telephone and Email

Retail Catering Assistant in 2 varied, fast paced retail environments delivering exceptional customer service

Role 1 - Retail Catering Assistant at Roadchef - Aug 2017 - Aug 2018

Role 2 - Sandwich Counter Assistant at Jessica's - Oct 2016 - Aug 2017

Duties

• Taking food orders and serving food and beverages
• Upsell and meet KPI targets
• Serve customers and prepare sandwiches to order
• Take customer telephone orders
• Maintaining cleanliness and hygiene standards
• Managing stock levels to ensure product availability
• Work closely with team members to achieve smooth operations
• Handle cash transactions with accuracy
• Cash up and balance the till at the end of the shift
• Resolve customer queries efficiently
• Set up displays and promotions to enhance sales
• Demonstrate strong communication skills with attention to detail
• Assist in the kitchen preparing and serving the food orders
• Deliver consistent standards of presentation

Role - Receptionist, managing the front desk efficiently

Duties

• Ensure a welcoming and professional environment for patients
• Answer telephone phone calls
• Book appointments
• Process repeat prescription requests
• Maintaining patient records ensuring confidentiality
• Coordinate with doctors and medical staff to ensure smooth patient flow and timely consultations
• Handle patient queries, and provided information regarding surgery procedures
• Support in flu clinics
• Undertake other administrative tasks as needed
• Deliver exceptional customer service, ensuring patient satisfaction

Role 1 - Second Chef Jan 2006 - Oct 2016

Role 2 - Kitchen Assistant Oct 2002 - Oct 2005 in an elderly residential care home

Duties

• Assist the Head Chef in managing the kitchen operations
• |Cook fresh, home made meals to ensure good nutritional value
• Ensure all dishes are prepared to the highest standards of quality and presentation.
• Supervise kitchen staff and delegate duties
• Manage stock and order supplies, while adhering to the budget
• Maintain a clean and organised kitchen environment
• Menu planning and development
• Training of new kitchen staff
• Create an efficient team atmosphere
• Maintaining health and safety standards, ensuring compliance with food hygiene regulations.
• Cater for different dietary requirements ensuring the highest standards were maintained to avoid cross contamination
• Oversee all aspects of the kitchen in the absence of the Head Chef
• Staff rotas
• Undertake regular in house training in food safety, fire safety, manual handling, abuse awareness, COSHH and HACCP.
• Handle kitchen equipment safely, to minimise the risk of accidents or damage.
• Receive deliveries and rotate stock
• Complete all temperature and food safety records

Role - Office Clerk in a busy dairy distribution centre

Duties

• Manage day-to-day administrative tasks to ensure smooth office operations
• Handle incoming calls and customer queries
• Maintain filing systems, and assist in data entry and record keeping
• Take daily customer orders and input onto the system
• Generate and print drivers job sheets to ensure correct deliveries are made the following day
• Monitor office supplies, ensuring that all necessary materials are available and order new stock as needed
• Precise attention to detail and data input
• Strong organisational skills, and the ability to multitask
• Produce weekly customer invoices
• Process incoming and outgoing mail