Lisa Vayvalako
West Bloomfield,USA
Summary
To secure a position that fully utilizes my skills and assets. My focus will be to meet and exceed corporate goals and objectives. Results driven Enterprise Customer Success Manager with a strong focus on enhancing customer onboarding and retention across the SaaS lifecycle. Managed enterprise and mid-market portfolios, aligning product capabilities with business objectives to deliver measurable value. Increased product adoption through structured onboarding programs and cross-functional collaboration, ensuring high customer satisfaction and account growth.
Overview
20
20
years of professional experience
Work History
Enterprise Customer Success Manager
DealArt
01.2023 - Current
- Managed and expanded portfolio of enterprise and mid-market customers to enhance onboarding and retention across SaaS lifecycle.
- Served as strategic advisor, aligning product capabilities with business objectives to deliver measurable value.
- Increased product adoption via structured onboarding programs, ongoing enablement sessions, and executive business reviews.
- Monitored customer health scores, usage data, and engagement metrics to identify risks and reduce churn proactively.
- Collaborated cross-functionally with Sales, Product, and Support teams to resolve escalations and influence roadmap priorities.
- Supported renewals and upsell initiatives by demonstrating ROI, improving retention rates and account growth.
Enterprise Customer Success Manager
Dozuki
01.2019 - 01.2023
- Provided required training implementation and onboarding for assigned Pilots/Customers.
- Created account profiles for all accounts, proactively create success plans and business reviews for all accounts (EBR and QBR) and work with other team members to expand account usage into other groups or divisions.
- Ensured account renewals. Provided proactive support and respond to inquiries from assigned Customers.
Customer Success Manager
Cocova
01.2019 - 01.2019
- Maintained inventory on wholesale purchases.
- Customer support and services based on wholesale items.
- Handled international marketing and advertisement.
- Cold Calling/ E-mailing, lead generation.
Account/Customer Success Manager
Jobsurv
01.2017 - 12.2017
- Designed enterprise client on-boarding process and managed implementation specialists.
- Improved application upgrade rates by 35% through successful marketing of product upgrades to existing clients.
- Exceeded annual goals with client renewal rate above 85% for over 500 accounts.
- Initiated payment systems upgrade by presenting recommendations to management and overseeing.
Customer Success Manager
SocialReport
01.2017 - 12.2017
- Conducting online training sessions to new clients and led on boarding process to ensure success rate.
- Help drive adoption and maintain top accounts with key stakeholders.
- Strategized on new business and expanded footprint into existing accounts.
- Devised and conducted continuous best practice webinar sessions to the install base.
- Generated analytical utilization reports to influence renewal business and drive user adoption.
- Developed promotional email marketing campaigns to generate awareness and retain user adoption along with blog/help center.
Customer Success/ Account Manager
FieldPulse
01.2017 - 12.2017
- Created customer support articles, tutorials and videos.
- Provided around the clock support to customers via chat using Intercom.
- Web demonstrations of product.
- Monthly metric reporting of sales/performance.
Account Manager
TalentLMS/ Efront
01.2016 - 12.2017
- Managed and maintaining regular contact with existing customers.
- Provided demonstrations on how to use SaaS Cloud based E-learning portals.
- Extensive B2B Sales B2C experience.
- Main contact for fortune 500 clients such as Emirates airlines and Kraft foods.
- Single-handedly generated 2.5 million USD in Sales in a single year and increased the company revenue by 75%.
Copywriter/ Marketing Specialist /Support
Upstream
01.2013 - 12.2016
- Worked directly with clients to assess needs, develop concepts, and design layouts.
- Wrote copies for diverse uses, including online marketing, print ads, and publishing.
- Provided junior copywriters training on procedures and mentoring on creative aspects of the position.
- Produced reports, mock-ups, response letters, and email clarifications on request.
- Attend marketing meetings and represent copy-writing staff.
- Drafted speeches and created presentations for executives and clients.
- Consistently bring in new client referrals by word of mouth from satisfied clients.
Main Classroom Teacher
Ozel Evrim Private Italian-English School
01.2008 - 12.2009
- Teach the assigned courses in accordance with the course outlines and recommended textbooks.
- Prepared periodic quizzes practice tests and tests to test proficiency.
- Prepared weekly lesson plans in accordance with district guidelines.
- Sought approval for deviations from district guidelines as necessary.
- Included digital media along with traditional classroom materials.
- Worked with administrators to develop and update learning programs.
Paralegal
Boomfield Capital
01.2008 - 12.2009
- Filed and handled Legal Documents, maintained Files.
- Prepared Legal Documents and Assisted Trial Preparations.
- Typed and mailed Letters to Clients.
- Carried Out Important Research and met with important clients.
English Teacher
American/ British Culture Language Schools
01.2006 - 12.2008
- Encouraged students to participate in class by taking a hands-on approach to teaching.
- Participated in regular staff meetings and occasional meetings with administrators.
- Worked with students learning English for the first time and provided tutoring.
- Prepared innovative classroom games to reinforce concepts covered in textbooks.
- Ensured that students received an appropriate level of language support.
- Established effective communications with students and parents.
Paralegal/Secretary
Altus and Associates
01.2006 - 12.2008
- Assisted by keeping track of deadlines, contacting clients, scheduling meetings and hearings.
- Answered telephone, greeted visitors while responding to inquiries from the public, and provided information about the firm and Attorneys.
- Prepared and filed Legal documents.
- Typed letters to clients, handled Mailing and supplies.
Education
BA - Psychology
Walden University
BA - English
Wayne State University
MS - Management
Walden University
MA - Psychology
Yale University
Certified in IDELT Bridge TEFL DIPLOMA -
Skills
- Salesforce advanced
- Customer Success Manager SaaS Enterprise Accounts
- Wordpress advanced
- Excel advanced
- PersistIQ advanced
- SaaS Cloud based B2B Sales and Training advanced
Custom Section
https://www.talentlms.com/blog/meettalentlms-account-manager/, https://www.dropbox.com/s/6jnh102qa6o1rso/talent_lms%20short2%20720p%20%281%29.mp4?dl=0, https://twitter.com/JobsurvLisa
Timeline
Enterprise Customer Success Manager
DealArt
01.2023 - Current
Enterprise Customer Success Manager
Dozuki
01.2019 - 01.2023
Customer Success Manager
Cocova
01.2019 - 01.2019
Account/Customer Success Manager
Jobsurv
01.2017 - 12.2017
Customer Success Manager
SocialReport
01.2017 - 12.2017
Customer Success/ Account Manager
FieldPulse
01.2017 - 12.2017
Account Manager
TalentLMS/ Efront
01.2016 - 12.2017
Copywriter/ Marketing Specialist /Support
Upstream
01.2013 - 12.2016
Main Classroom Teacher
Ozel Evrim Private Italian-English School
01.2008 - 12.2009
Paralegal
Boomfield Capital
01.2008 - 12.2009
English Teacher
American/ British Culture Language Schools
01.2006 - 12.2008
Paralegal/Secretary
Altus and Associates
01.2006 - 12.2008
BA - Psychology
Walden University
BA - English
Wayne State University
MS - Management
Walden University
MA - Psychology
Yale University