Lisa Traynor

As part of the Quality, Data and Intelligence Team I support the reporting, analysing and presenting of data to support planning, performance monitoring, and decision-making across Health and Social Care Services for Dundee. This involves working with different data systems and tools (Power BI, relational databases, case management and quality management systems) to create reports, dashboards, and visualisations. I work closely with colleagues from different organisations, including senior managers and clinicians, to make sure the right information is available and clearly presented. My role requires strong attention to detail, good problem-solving skills, and the ability to explain complex information in a clear and understandable way. It also involves managing deadlines, supporting data quality, ensuring GDPR compliance and helping improve how data is used across the partnership.

With an interest and experience in digital technology and through the connections I have created with IT colleagues, I had the opportunity to become a successful Digital Champion to support my department implement digital transformation and modern IT approaches.

Key Responsibilities

• Maintain systems for the completion and submission of statutory data returns
• Design datasets for local and national reporting to identify, analyse, and interpret trends and patterns for Social Care teams
• Use business analytics and reporting tools to produce comprehensive reports/ visualisations for stakeholders
• Collaborate with senior management to prioritise business requirements and identify opportunities for process improvement
• Construct and track key performance indicators (KPIs) and support related reporting processes
• Implement automated data processes to support data validation and cleansing
• Design and conduct surveys, analyse results
• Ensure alignment with relevant reporting frameworks

I provided admin support to multidisciplinary teams, ensuring the smooth operation of adult intake services that promote health and wellbeing in the community. I also supervised and supported the clerical teams within these service areas. My responsibilities included managing correspondence, scheduling meetings, maintaining accurate records and databases, and assisting with the preparation of reports and documentation. My role required a strong understanding of data protection and confidentiality, as well as the ability to stay highly organised, adaptable, and capable of prioritising tasks in a service-focused environment. I played a key role in supporting managers and colleagues by ensuring administrative processes ran efficiently and professionally.

I played a key role in the implementation of the Mosaic Social Care case management system, supporting the transition from legacy systems to a more modern and integrated platform. My responsibilities included assisting with system configuration, preparing for data migration, and user acceptance testing, as well as developing and refining workflows to align with operational needs. I worked closely with frontline teams to gather requirements, deliver training, and provide ongoing support and guidance, helping to embed the system into daily practice. This work contributed to streamline processes, and more effective service delivery across the organisation, it also strengthened my skills in collaboration, communication, and change management within a dynamic care environment.

I provided clerical support to the Physical Disabilities Social Care team, helping ensure the smooth running of daily operations. My responsibilities included answering phone calls, handling mail, filing documents, data entry, photocopying, and maintaining accurate records. I also supported the team by scheduling appointments, preparing meeting minutes, and assisting with routine administrative tasks. My role required attention to detail, good organisational skills, and the ability to work efficiently both independently and as part of a team. As a first point of contact for internal and external enquiries, I always maintained a professional and approachable manner.