Hi, I’m
Lisa Tinsley
Lancing,West Sussex
Summary
Personal Statement:
I am a motivated and hardworking individual who is keen to take on new challenges and seek new opportunities.
I am a highly customer focused professional with a proven track record in delivering exceptional service and exceeding customer expectations, with a strong background on my services.
I am dedicated to ensuring client satisfaction through effective communication, problem solving, and a keen understanding of clients needs.
My commitment to providing the highest level of service and my ability to build strong relationships make me a valuable asset in a customer-centric role.
I possess strong communication and interpersonal skills, a keen eye for detail, and the ability to remain composed in high pressure situations
Overview
24
years of professional experience
Work history
myself Lancing, West Sussex
Cleaning professional
02.2021 - Current
Job overview
- Sunshine cleaning
- In 2021 I decided to set up my own successful cleaning company
- I did this so I was available and flexible while my children started secondary school
- My work needed to be at a consistently high standard which helped make my business succeed.
- Having a positive attitude and taking pride in my work has helped me make a success of my business.
- I sourced all my customers myself from word of mouth and advertising through social media, I now have a strong client base with 17 different customers on my books which I am extremely proud of, I am a key holder for the majority or my clients' houses, which is a huge trust factor
- Communication, organisation and consistency is key to make my business thrive.
- Cleaning to a high standard whilst being mindful about keeping my customer's safe whilst dealing with chemicals and other hazardous products has helped build my customer's trust
- I have a good rapport with my clients
- In some cases, I have gone above and beyond helping them to live independent lives and accessing support from the local agencies to help them carry on living at home safely and comfortably.
- Ensured impeccable quality control throughout for optimised customer satisfaction and loyalty.
- Handling chemicals safely and responsibly, ensuring correct disposal.
- Working quickly to complete cleaning within allotted time frames.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
Specsavers opticians home visit's Lancing, West sussex
Customer service advisor
01.2021 - 01.2021
Job overview
- After leaving tescos i briefly helped an ex employee from Specsavers start up her own franchise domiciliary home visits before i went ahead and sorted my own business up.
- my role was as follows
- Administration work included grouping areas up to where glasses needed to be delivered to in postcode order.
- telephoning clients to advise a date and time i would be delivering their glasses to their house.
- Fitting clients glasses at their house.
- Assisting the optometrists on home visits and selling glasses to clients, and measuring up their glasses to suit their lifestyle.
- Recorded completed deliveries in line with company standards.
- Updated the office on the progress of deliveries.
- Identified most efficient routes to achieve on-time deliveries.
Tesco's SuperstoreShoreham, West Sussex
Customer service assistant
01.2019 - 01.2021
Job overview
- My role in Tesco's was a customer service assistant, which involved delivering an exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new staff on the tills, advising on appropriate handling of customer sales, refunds and cashing up.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Liaised with clients to facilitate successful delivery of orders.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- i was often rewarded by my managers for being recognised on giving outstanding customer service.
- My shifts was from 6am to 2pm
Core assets children's services Lancing, West Sussex
Multiple contracts
01.2014 - 01.2019
Job overview
- Short Breaks:
- When I first started working with Core Assets I looked after children with Additional needs, allowing their parents respite whilst I took the children out for the day
- Not only did this give the child enjoyment, but my role also included teaching them life skills such as, dealing with money and learning independence.
- Family Fund Assessment's.
- family fund helps family's on low incomes to grants to allow them to be able to have a holiday, buy clothes, computers.
- my role was to contact family's who had applied for family fund and book over the telephone a home visit to meet the family's and go through relevant paper work form schools and medical professionals.
- i would conduct a report to see if the family is eligible to receive a grant to be rewarded the funds.
- Contact Centre Supervisor
- my role as a contact supervisor is,
- promoting safe contact between a child and their non residential parent in a safe environment.
- Comforting children during times of distress to provide security and safety measures.
- Reassuring the resident parent, child will be safe at all times
- Undertaking complex calls to pacify and reassure irate parents.
- being the eyes and ears of the child and parent at all times, writing every conversation down parent had with child.
- dealing with hand overs in a professional manner.
- typing in depth reports and submitting to the family's Cafcass (children and family court advisory and support service.) ready for evidence for the family's court dates.
- Separated parents information programme (SPIP)
- Delivering a 4 hour program to parents who are court ordered to attend the program and for the parents to understand how to put their children first while they are separating.
- Dealing with hostile parents.
- I must be able to turn negativity into positivity within minutes of the parent entering the room.
- keeping the group focused at all times.
- Asking the group to engage in the work we are delivering.
- listening to parents talk about their separation and sign posting to relevant support offering support.
- Utilised legal knowledge to assist in helping clients problems as required, helping children and parents understand their position through clear and digestible communication.
- Provided professional care and support to children in difficult situations, such as in family relationship breakdowns.
- Referred children or parents to attend social programmes to help rebuild necessary elements of their lives.
- Maintained detailed child case files, ensuring consistent knowledge and understanding of their situations.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Led workshops under professional supervision.
- Listened to clients current struggles to signpost relevant support.
- Assessed clients and documented information for records and analysis.
- Reported on clients' progress to evaluate service impact.
Specsavers Opticians Worthingworthing, West Sussex
Customer service assistant
01.2000 - 01.2014
Job overview
- I thoroughly enjoyed my 14 years at Specsavers Opticians where I started my role as customer assistant and glasses dispenser to then be promoted to store supervisor
- My Job role involved
- Selling glasses and lenses, adapting the sale to the customer's needs and lifestyle
- Offering detailed advice on product and service benefits.
- Handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Practiced cross-selling techniques to showcase other products and services.
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going extra mile to build rapport.
- Transferred customer calls to respective department or personnel to address specific issues.
- Coached and trained team members to increase productivity and growth.
- Registered and updated accurate customer information on database.
- Pre-screening patient's before entering their eye tests
- During my 14 years at Specsavers, I had built up a lot of relationships with patients.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Listened actively to offer accurate information and the best products to their needs.
Education
2000
Angmering sixth form Collage
Intermediate from Social Care
1998
University overview
Health and Social
Angmering School
1997
University overview
grades B - D include: Maths English Literature English Language Science (double award) P.E French Geography Home Economics
Skills
- Conflict resolution
- Customer service
- Interpersonal communications
- Decision-making
- Employee interaction
- Highly dependable
- Resilient
- patient
- empathetic
Interests
In my free time, i have a few personal hobbies that i am passionate about, the one i enjoy most is going for long walks with my dog and family, as its a great way to clear my mind and stay active.
I am an avid camper, relishing the opportunity to connect with nature and experience the tranquility of the great outdoors, these hobbies allow me to unwind, recharge, and appreciate the beauty of the natural world.
I am attending evening classes in my spare time, my current courses i am doing is a cabin crew course which is a year long course and also studying customer service which is a year long i am studying these both together.
i am enthusiastic about pursing a cabin crew course to enhance my knowledge of the aviation industry and customer service. I believe that the skills i'll gain from this training will allow me to provide exceptional service to passengers and ensure their safety and comfort during flights. My commitment to customer service is not only a professional focus but also a personal passion, i am dedicated to delivering outstanding experiences to customers.
Languages
English
Fluent
Timeline
Cleaning professional
myself
02.2021 - Current
Customer service advisor
Specsavers opticians home visit's
01.2021 - 01.2021
Customer service assistant
Tesco's Superstore
01.2019 - 01.2021
Multiple contracts
Core assets children's services
01.2014 - 01.2019
Customer service assistant
Specsavers Opticians Worthing
01.2000 - 01.2014
Angmering sixth form Collage
Intermediate from Social Care
Angmering School
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