Lisa Theman

• Instructing delegates on system use and product knowledge.
• Utilised technologies such as Zoom when teaching classes.
• Coordinated and facilitated training, encouraging group participation and ownership.
• Created a positive learning environment by establishing open communication with delegates.
• Observed and evaluated student performance and development and provided appropriate feedback on work.
• Maintained accurate records of attendance, grades and assessments for all delegates in the course.
• Assessed delegates progress through tests and quizzes in order to evaluate understanding of course material.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Adhered to company policies and procedures when handling customer inquiries or complaints.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Participated in regular training sessions to stay abreast of new products and services.
• Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
• Answered customer calls, emails, and live chat inquiries promptly and courteously.
• Reviewed current processes and procedures for accuracy and efficiency improvements.
• Performed administrative tasks such as data entry into internal systems.
• Providing high customer service mainiting a 100% on all call qualities.

• Answered calls to customers in need of help with debt.
• Discussed income and expenditure to establish the best resolution for the customer.
• Updated and maintained database with accurate customer information and timely data entry.

• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Developed strong relationships with customers by providing exceptional customer service.
• Handled telephone inquiries regarding appointments and work in process.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Prepared invoices for services rendered and collected payments from customers.
• Examined records and papers to verify warranty and service contract coverage.
• Maintained records of customer interactions and transactions.
• Liaise with technicians regarding repairs and timescales.
• Set up and print jobcards for repairs and service.

• Prepared and processed invoices, payments and bank deposits.
• Assisted in accounts receivable, payable and general ledger activities.
• Maintained accurate records of financial transactions.
• Ensured accuracy of data entry into accounting systems by verifying documents against source information.
• Entered employee records, time cards and miscellaneous deductions for payroll.
• Provided administrative support to the accounting department as required.
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

• Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
• Provided administrative support to the Marketing Manager on a daily basis.
• Assisted in organising promotional events and tradeshows.

Training new starts on product and systems, Writing training material and providing constructive one to one feedback.

DWP Consultant - Answering inbound calls, Data entry, Dealing with complaints and providing advice on benefits.

Staywarm Consultant (payments team) - Answering inbound calls, Outbound calls, Bill calculation, Data entry, Working to targets, Dealing with client complaints and Debt collection.

One2One Mobiles - Answering telephones, outbound calling, Bill calculation, Data entry, Time management, Payment collection, Performance based targets, Working in a team and providing a high customer service.