Lisa Taylor

31 years of nursing experience, including 20 years in complex care, showcasing proactive approach and strong organisational skills. Expertise in managing appeals and disputes, providing robust recommendations, and liaising with health and social care professionals. Recognised for exceptional oral and written communication, team collaboration, and ability to thrive under pressure, with a focus on prioritization and caseload management. Aims to enhance healthcare delivery through strategic leadership and innovative solutions.

• CHC and EOL Programme Lead, NHS Devon CCG – October 2019 “Thank you Lisa this is a response to the work you have completed for the CCG in relation to the CHC Appeals contract. You were formally contracted by the CCG two years ago to oversee all work relating to CHC Appeals. You were directly awarded this contract as the CCG required someone to mobilise very quickly and be confident that the work would be picked up. In doing this you were offered limited support from the CCG and you were required to work autonomously. The CCG had a large number of outstanding appeals, which was a poor experience for families. The CHC team were unable at this time to absorb the workload. I was completely confident that you would provide a professional oversight of the appeals work and that you could be relied upon to manage the CHC Appeals workload, interface with CCG colleagues as appropriate, liaison with families/advocates and a direct contact on behalf of the CCG. In undertaking this work, we knew you could be relied on to operate in a professional manner in representing the CCG, that sound clinical judgment would be used in assessing and making recommendation for appeal outcomes. These outcomes and recommendations were consistent and the CCG could be confident in the clinical decision making. These outcomes and recommendations would also be relied upon at NHS England IRP Panels. The documentation was of a high standard and I know from feedback from the team, that they have much valued your input knowing you had prepared the case and could be confident that the documentation and recommendations were accurate. You have also had some positive feedback from families, which demonstrates an improved patient experience for families. You have provided supervisory clinical and professional support to team members and this has helped with their professional development, and spreading of good practice within the CCG team. Additionally, you have also demonstrated new models of working, through the use of expert administrative support- this is a model that the CCG has adopted. I have been pleased to work with you both personally and as a colleague. I believe the CCG position with regard to CHC Appeals has been left in a stronger place due to your input. I would have no hesitation in recommending you to other organisations and would contract with your services in the future should the situation arise.”
• Interim Head of Continuing Healthcare/Quality Assurance Lead Nurse, NHS Devon CCG – October 2019 “I have worked with Lisa in a professional capacity for the last two years. Our working relationship relates to the process of management of appeals from individuals or their representatives who have been determined not eligible to receive NHS funding for their care provision. I have always found Lisa to have a professional and compassionate approach to individuals within this process. She is always clear that whilst the role is rather process driven she is interested and cares about people’s experiences, and has a passion for sharing learning as a result to embed best practice. Lisa always explains her nursing background and how she can apply her clinical judgement to the various scenarios, whilst remaining objective about the outcomes of the appeals meetings. Lisa’s contribution to our team and the wider CCG agenda has been valuable and relevant to her area of work.”
• Quality Assurance Lead Nurse NHS Devon CCG – October 2019 “The appeals have been so very well organised since you have been managing them. You have autonomously managed the process ensuring that Quality Assurance leads were able to concentrate on other work, being asked only for participation when appeal meetings are set up and organised by you. I am aware that families are kept informed of any delays, thus helping to ensure that people don’t get stressed. The meetings are well conducted and very comprehensive minutes are completed and emailed for agreement, in a timely way. You always conduct the meetings in a professional but friendly manner, ensuring that the person is at the centre of the process. You are happy to discuss issues in the meeting and provide feedback as necessary and also engage in constructive debate with the team to review the decisions made. I always feel confident to approach and ask questions and receive a prompt well informed answer. The work you have done and the systems in place will help the team moving forward.”
• Quality Assurance Lead Nurse, NHS Devon CCG – October 2019 “Lisa Taylor has worked on behalf of NHS Devon Clinical Commissioning Group for the past 3 years. She was instrumental in setting up and the continued running of the appeals workstream. As the Quality Assurance Lead Nurse for this service, I have felt assured that appellants’ requests have been addressed appropriately and professionally. Lisa has the ability to listen, take on a large amount of information, analyse it, question as necessary and provide an account of events that will stand up to rigorous scrutiny. Her manner with colleagues, members of the public and advocates is courteous, warm and empathetic. She has expert knowledge of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care, which enables her to interpret and articulate complex guidance to individuals on a level to which they are able to understand. She approaches her work with complete professionalism to achieve the highest standard. She is an ambassador of her profession and it has been a privilege to work with her.”
• Clinical Reviewing/Assessment Officer, NHS Devon CCG – October 2019 “Lisa Taylor supported me in my role as Clinical Reviewing Officer and Clinical Assessment Officer within the Continuing Health Care team. Lisa reviewed my work which included assessments and minutes from meetings, providing feedback as part of the Multi-Disciplinary Team and constructive feedback. Lisa provided mentorship enabling me to learn from her and to be able to complete work of a high quality. Whilst new in post and developing in my posts, Lisa was reliable, supportive and very informative. She provided me with reading material for development and to enable me to complete work to a high standard. Lisa is professional, reliable, motivated, positive, hardworking and has excellent clinical knowledge and skills, particularly with NHS Continuing Health Care. She also works with national and local frameworks, policies and processes, is an excellent mentor and I appreciated the support which she offered to enable me to develop my clinical knowledge and skills and to further develop in my career”.

• Walking
• Gardening
• Knitting and crochet