Summary
Overview
Work History
Education
Skills
Accomplishments
Coaching and mentoring
Recruitment and selection
Customer service
Communications
Administration and organisation
Teamwork
Training
Leadership and management
Interests
Timeline
Hi, I’m

Lisa Stubbs

Lisa Stubbs

Summary

Fun, engaging, and self-motivated individual with a can-do attitude, approaching every situation with a positive mindset. Extensive career at British Airways providing a solid foundation, resulting in being highly client-driven and possessing strong commercial and corporate awareness. Excel in working with people, building relationships, and motivating teams to achieve high performance and foster a positive culture. Developed a high level of cultural awareness through extensive travel. Natural positivity, drive, and ambition ready to make a significant impact in any role undertaken. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

25
years of professional experience

Work History

EY

Supporting DWP in mental health training and facilitating discussions around mental health
2 2024

PSR

Supporting Border Force in training new border force agents
02.2024

We are Hope Street

Volunteer
10.2023

Job overview

  • Volunteering at a mental health charity in Ormskirk
  • Supporting in all aspects of the charity to working in the café, assisting people who need support, organising events, conducting discussions and talks, assisting the ceo with bid writing
  • A really rewarding opportunity.

Blueseed retail Ltd

Associate trainer
01.2023

Job overview

  • Training in a retail environment around customer service and combatting theft and unknown loss
  • Training and coaching in Waitrose and partners, and Aldi.

Skypeople Ltd

Associate trainer
11.2022

Job overview

  • Delivering training in aviation to major UK airlines including British Airways
  • Including safety, communications, dangerous goods, premium service standards and customer experience.

NKD

Associate facilitator
08.2021

Job overview

  • Training and facilitation of leadership and employee engagement programs
  • Delivery of programs to senior leaders in corporate environments
  • Maintaining relationships with senior stakeholders
  • Working with clients globally at DHL, IAG Cargo.

College of Policing

Associate Trainer and recruitment assessor
05.2020 - 12.2023

Job overview

  • Assessing candidates through their interview process and competency-based assessments
  • Working in conjunction with border force in 2023 training new entrant border force agents.

Sopra steria

Associate assessor
02.2023 - 10.2023

Job overview

  • Supporting the recruitment process and assessing candidates for roles in the MOJ.

Logicomb hub Ltd

Associate trainer
01.2022 - 08.2022

Job overview

  • Training dangerous goods by air CAT6 DG instructor
  • Specialising in DG and Lithium batteries.

The UK Tattoo academy

Associate facilitator
10.2021 - 03.2022

Job overview

  • Training and facilitation of soft skills and legislation for aspiring tattoo artists.

Civil service

Resolution centre agent
05.2021 - 08.2021

Job overview

  • Answering home office enquiries around UK visa applications
  • Understanding of home office systems, processes, policies and behaviors
  • Awareness of government systems and civil service procedures.

Marks and Spencer

Colleague services advisor
10.2020 - 05.2021

Job overview

  • HR advisory role around policies and procedures
  • Working in a call Centre environment, using Geneses communications application
  • Answering calls and emails from colleague enquiries
  • Using systems both external and internal to M&S to record CRM
  • High levels of administration required.

The Barn @Moorhall

Senior waitress
09.2020 - 10.2020

Job overview

  • Waitress in a Michelin restaurant ensuring high levels of customer experience.

British Airways PLC

Air Cabin Crew
01.2000 - 01.2020

Job overview

  • Ensuring safety onboard the aircraft and delivering an excellent customer service.

British Airways PLC

Cabin Crew line trainer
01.2012 - 01.2013

Job overview

  • Delivery of varied training products courses can range from 1 day to several weeks, these may include technical and behavioural training.

British Airways PLC

Training executive secondment
01.2011 - 01.2013

Job overview

  • Delivering premium service training programmes at head office in London and international cabin crew
  • Ensuring high customer service.

British Airways PLC

Customer service agent
01.1999 - 01.2000

Job overview

  • Ensuring excellent customer experience on the ground.

Education

Civil Aviation Authority

Dangerous goods by air Cat 6 Instructor CAA qualified from Dangerous Goods By Air
05.2022

Knowledge Academy

Prince2 Foundation from Project Management
06.2021

City of Liverpool College

Associate CIPD Level 3 from Human Resources Training

Coaching Academy

Certificate in personal coaching from Life Coaching
10.2015

AAB Training

PTTLS Level 3 from Teaching in The Life Long Sector

Southport College

Southport College Wines and spirits trust certificate from WSET Wines And Spirits Trust

Ormskirk Grammar School 9 GCSE’s (Grade A-C)

Skills

Leadership

Accomplishments

  • I have demonstrated a great amount of resilience since 2020 reshaping my career with continual learning and upskilling. I’m extremely proud of my achievements and the qualifications I have gained.
  • Since embarking on my freelance training journey, I have had greater insights into leadership, employee engagement, and the importance that learning, and development have within any organisation.
  • I have immeasurable recognition of the importance of training, learning and development, and how engaged employees ultimately add to the profitably of the business.

Coaching and mentoring

  • Coaching and mentoring colleagues in a learning environment, and operationally on a day-to-day basis.
  • Coaching and giving feedback that is both developmental and motivational, encouraging improvement and consistency.

Recruitment and selection

  • Understanding of the recruitment and interviewing process. Using impartial skills.
  • Ability to assess prospective employees around outlined criteria.

Customer service

  • Working in an operational environment ensuring the end-to-end customer experience is delivered to the highest standard.
  • Training at British airways head office in London and freelance roles with other organisations.

Communications

  • Communicating and interpreting how different customer experiences can commercially affect the business.
  • Able to build excellent relationships with colleagues and senior management ensuring effective communication, and positive outcomes.

Administration and organisation

  • Excellent organisation skills and ability to multitask with a high level of proactivity and efficiency.
  • Ability to use my initiative creating new ideas and seeking solutions.

Teamwork

  • Immediately forming relationships with up to 22 colleagues creating an environment that ensures the customer experience is seamless.
  • The ability to apply teamwork in highly pressurised situations.

Training

  • Keeping up to date with new training material and learning new training sessions.
  • Designing and delivering coaching and session tools
  • Delivering a variety of courses involving leadership, management, employee engagement, service standards, health and safety, assertiveness techniques, technical procedures, dangerous goods by air, diversity and inclusion, and wine tasting.

Leadership and management

  • Giving feedback and coaching to colleagues ensuring that service and performance standards are met.
  • Leading a team with effective engagement.
  • Engaging with the team to see their best strengths are demonstrated ensuring a happy, engaged environment is maintained.

Interests

Travel

Golf

Cooking

Yoga

Mindfullness

Timeline

Supporting Border Force in training new border force agents

PSR
02.2024

Volunteer

We are Hope Street
10.2023

Associate assessor

Sopra steria
02.2023 - 10.2023

Associate trainer

Blueseed retail Ltd
01.2023

Associate trainer

Skypeople Ltd
11.2022

Associate trainer

Logicomb hub Ltd
01.2022 - 08.2022

Associate facilitator

The UK Tattoo academy
10.2021 - 03.2022

Associate facilitator

NKD
08.2021

Resolution centre agent

Civil service
05.2021 - 08.2021

Colleague services advisor

Marks and Spencer
10.2020 - 05.2021

Senior waitress

The Barn @Moorhall
09.2020 - 10.2020

Associate Trainer and recruitment assessor

College of Policing
05.2020 - 12.2023

Cabin Crew line trainer

British Airways PLC
01.2012 - 01.2013

Training executive secondment

British Airways PLC
01.2011 - 01.2013

Air Cabin Crew

British Airways PLC
01.2000 - 01.2020

Customer service agent

British Airways PLC
01.1999 - 01.2000

Supporting DWP in mental health training and facilitating discussions around mental health

EY
2 2024

Civil Aviation Authority

Dangerous goods by air Cat 6 Instructor CAA qualified from Dangerous Goods By Air
01.2022

Knowledge Academy

Prince2 Foundation from Project Management
01.2021

City of Liverpool College

Associate CIPD Level 3 from Human Resources Training

Coaching Academy

Certificate in personal coaching from Life Coaching
01.2015

AAB Training

PTTLS Level 3 from Teaching in The Life Long Sector
01.2012

Southport College

Southport College Wines and spirits trust certificate from WSET Wines And Spirits Trust

Ormskirk Grammar School 9 GCSE’s (Grade A-C)
Lisa Stubbs