Lisa Smith
Marston Magna,Somerset
Summary
Reliable and organised administrative professional with a strong background in leadership, operations, and customer service. My experience as a Deputy Manager within the Central Amenities Fund has equipped me with excellent coordination skills, a calm approach under pressure, and the ability to manage people, resources, and day to day operations with precision. Alongside this, my work as a horse riding instructor has strengthened my communication, patience, and ability to support individuals with different learning needs. I bring a practical, hands on attitude to every role, with a focus on keeping systems running smoothly, supporting teams, and delivering a positive experience for colleagues and customers. I’m now looking to contribute these strengths to a professional administrative environment.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Riding Instructor
Pevlings farm and livery stables
Templecombe, Somerset
03.2020 - Current
- Delivering tailored riding lessons to all ages, groups and abilities.
- High levels of general animal care, to maintain overall health and
fitness. - Contributes to a safe and positive work environment.
- Answered calls promptly and delivered faultless service for diverse needs.
- Operated equipment following correct procedures and safe
practices. - Trained and mentored new workers on policies and procedures.
- Interacted professional with guests, staff and general public.
- Helped clients feel welcome by conversing warmly and
professionally answering questions. - Protected information and maintained confidentiality.
- Attended quickly to emergencies and helped resolve concerns.
Deputy CAF manager
Central amenities fund, Yeovilton Military Base
Yeovilton , Somerset
01.2012 - 03.2020
- Communicated clearly with military and management teams about current work, issues.
- Protected information and maintained confidentiality.
- Dealt professionally with issues and complaints, helping develop and implement successful resolutions.
- Attended quickly to emergencies and helped resolve concerns.
- Coordinated cross-departmental collaboration.
- Expedited document filing system with an organised method to support accurate record keeping with proficient data entry skills
- Coordinated office operations by handling phone inquiries, managing correspondence and maintaining office cleanliness.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
Riding instructor, yard manager and receptionist
Various stables, Plumber manor & Osmington, Dorset
Dorset, Somerset , South West
01.1991 - 01.2012
- Delivered riding lessons to clients of all ages and abilities.
- Oversaw day-to-day yard operations including feeding, mucking out, grooming, and exercising horses.
- Managed staff and volunteers, ensuring safety and efficiency.
- Maintained high standards of horse welfare and customer care.
- Balanced professional responsibilities with family life,
demonstrating strong organisation and resilience. - Maintained up-to-date records of all horses' medical history and facilitated timely vaccinations and treatments.
- As a receptionist i streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Assisted with administrative tasks, improving overall functionality of the office.
- Utilised multi-line telephone system to manage incoming calls effectively.
Education
GCSEs - Art, Textiles, Maths, English, Science
Weymouth Secondary School
Weymouth, Dorset 09.1987 - 07.1992
Safeguarding officer
Mental Health First Aider
First Aid at Work
Skills
- Leadership and teamwork
Time management - Overall care for the welfare of
animals - Strong communicator with the
public
First aid & safeguard training
Reliable and responsible - Quick learner
- Highly able to follow protocols
and procedures - Experienced in handling,
grooming, and exercising horses
- Accounting basics
- Bookkeeping knowledge
- Invoicing and billing experience
- Data inputting
- Records management
- Document preparation
Timeline
Riding Instructor
Pevlings farm and livery stables
03.2020 - Current
Deputy CAF manager
Central amenities fund, Yeovilton Military Base
01.2012 - 03.2020
Riding instructor, yard manager and receptionist
Various stables, Plumber manor & Osmington, Dorset
01.1991 - 01.2012
GCSEs - Art, Textiles, Maths, English, Science
Weymouth Secondary School
09.1987 - 07.1992
Safeguarding officer
Mental Health First Aider
First Aid at Work