Lisa Smith
Lyndhurst,United Kingdom
Summary
Dedicated professional with expertise in organisational efficiency and front desk security protocols, ensuring seamless operations and safety. Skilled in email correspondence, telephone operation, and filing system design, contributing to reliable punctuality and reception area maintenance. Adept at conflict resolution and maintaining composure under pressure, with a strong foundation in medical terminology and hospitality standards. Proficient in Microsoft Office, committed to enhancing workplace productivity through flexible and calm approaches.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work history
Receptionist/Administrator
New Forest Nursing Home
Fritham, Hampshire
2023.06 - Current
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Medical receptionist in GP
Eastcote Health Centre
Eastcote, Hillingdon
2005.01 - 2025.07
- Maintained confidentiality of medical documents as per data protection regulations.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Facilitated seamless administration in GP office, ensuring a positive experience for patients.
- Scheduled appointments using practice management software, reducing administrative workload substantially.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Collected co-pays and fees from patients-ensured timely payment transactions within the clinic.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Processed medical information for maintaining up-to-date patient records.
- Improved patient satisfaction by managing appointment schedules efficiently.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
- Collaborated closely with healthcare team members to provide comprehensive support services at the clinic.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Prepared examination rooms prior to appointments – guaranteeing a clean and comfortable environment for each patient.
- Managed telephone lines, providing accurate information to callers when required.
- Responded calmly and compassionately in emergency situations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Collected and provided patient information to relevant medical professionals.
- Scheduled patient appointments using [Type] Emis.
- Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
- Prepared patient documents for medical appointments.
- Set new appointments, rescheduled appointments, and sent reminders.
Medical receptionist in GP
Lyndhurst Surgery
Church Lane, Hampshire
2011.06 - 2022.12
- Processed medical information for maintaining up-to-date patient records.
- Organised regular follow-ups with patients for improved health outcomes.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
- Scheduled appointments using practice management software, reducing administrative workload substantially.
- Improved patient satisfaction by managing appointment schedules efficiently.
- Collaborated closely with healthcare team members to provide comprehensive support services at the clinic.
- Coordinated with medical staff to ensure efficient care provision for all patients.
- Maintained confidentiality of medical documents as per data protection regulations.
Assistant manager
The Country Parlour
Lyndhurst, Hampshire
2010.10 - 2011.05
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Streamlined store operations with efficient scheduling.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Led and managed administrative staff to maintain smooth daily operations.
Education
O Levels - English
Quintin Kynaston Secondary School
City of London 1983.05 - 1983.07
O Level - Maths
Quintin Kynaston Secondary School
City of London 1983.05 - 1983.07
O Level - Drama
Quintin Kynaston Secondary School
City of London 1983.05 - 1983.07
O Level - Social Science Studies
Quintin Kynaston Secondary School
City of London 1983.05 - 1983.07
NVQ Level 2 - Counselling
Southampton City College
Southampton 2013.10 - 2013.12
Certificate of Higher Education - Immunisation Vaccination Course
Geopace
Birmingham 2022.12 - 2022.12
Skills
- Email correspondence
- Patience and composure
- Front desk security protocols
- Keyboard typing speed
- Filing system design
- Hospitality standards
- Ordering office supplies
- Telephone operation
- Organisational efficiency
- Reliable punctuality
- Reception area maintenance
- Flexible
- Calm under pressure
- Conflict Resolution
- Medical terminology
- Microsoft Office
Affiliations
- Dance Fit
- Spoken Word Poetry
- Interior Design
- Knitting
Timeline
Receptionist/Administrator
New Forest Nursing Home
2023.06 - Current
Certificate of Higher Education - Immunisation Vaccination Course
Geopace
2022.12 - 2022.12
NVQ Level 2 - Counselling
Southampton City College
2013.10 - 2013.12
Medical receptionist in GP
Lyndhurst Surgery
2011.06 - 2022.12
Assistant manager
The Country Parlour
2010.10 - 2011.05
Medical receptionist in GP
Eastcote Health Centre
2005.01 - 2025.07
O Levels - English
Quintin Kynaston Secondary School
1983.05 - 1983.07
O Level - Maths
Quintin Kynaston Secondary School
1983.05 - 1983.07
O Level - Drama
Quintin Kynaston Secondary School
1983.05 - 1983.07
O Level - Social Science Studies
Quintin Kynaston Secondary School
1983.05 - 1983.07