Lisa Smith
Sheffield,North Yorkshire
Summary
A trusted, honest retail professional with over 25 years of experience including 15 years with Jaeger and 9 years in a management role with Joules. People see me as an organised, inspirational leader, an influential role model with an ability to engage, inspire, coach and develop both teams and individuals. My strength in leading and influencing others consistently drives the successful delivery of both commercial and operational objectives.
Overview
31
31
years of professional experience
Work history
Store Manager
Joules
Meadowhall, Sheffield, South Yorkshire
01.2022 - 08.2025
- Maximised store profitability through strategic sales, cost control, and team management.
- Delivered and evaluated key performance indicators: sales, average transaction value, units per transaction, conversion rate, out-of-stock metrics, and best sellers.
- Applied commercial insights and competitor analysis to enhance sales aligned with customer requirements.
- Provided detailed feedback and recommendations to Regional Manager for continuous improvement.
- Managed rotas and payroll to optimise staffing according to business demands.
- Drove profit contribution through effective cost management and strategic planning initiatives.
- Championed Joules brand values while promoting service excellence in customer engagement.
- Maintained compliance with operational policies and procedures to uphold company standards.
Assistant Store Manager
Joules
Meadowhall, Sheffield, South Yorkshire
01.2016 - 01.2022
- Assisted store manager in driving and measuring store KPIs.
- Reviewed store performance, making commercial decisions to enhance sales.
- Reported high-quality trade feedback to store manager for strategic adjustments.
- Maintained a customer-focused environment to ensure exceptional experiences.
- Planned and implemented effective visual merchandising strategies.
- Conducted daily floor walks in absence of store manager, guiding team priorities.
- Ensured high standards of customer service and store presentation.
- Managed stock accuracy by executing compliant stock management processes.
Supervisor
Carriage Donn
Meadowhall, Sheffield, South Yorkshire
01.2015 - 01.2016
- Served as key holder and deputy during Manager's absence.
- Conducted weekly performance reporting to Head Office and Area Manager.
- Participated in recruitment, interviews, and new staff inductions.
- Designed and maintained window displays to enhance sales promotions.
- Managed cash handling, refunds, and daily banking procedures.
- Monitored staff attendance and facilitated return-to-work interviews.
- Delivered coaching and training to promote sales and service excellence.
- Ensured staffing levels met budget targets on a weekly basis.
Senior Sales Assistant
Jaeger
Meadowhall. Sheffield, South Yorkshire
01.2005 - 01.2015
- Store key holder supporting the Manager in achieving store targets
- Motivated and trained team members to deliver excellent service and sales results
- Handled customer queries and ensured high standards of customer satisfaction
- Communicated brand initiatives and sales targets to the team
- Participated in stocktakes and essential operational processes
- Played a vital role during the store's transition from High Street to Outlet, adapting to new business demands
Sales Assistant
Jaeger
Meadowhall, Sheffield
01.2000 - 01.2005
- Delivered excellent customer service in line with brand expectations
- Maintained merchandising and housekeeping standards
- Supported replenishment and stockroom duties
Confectionery Representative
Cranbury's
, South Yorkshire
01.1995 - 01.2000
Skills
- Team leadership and coaching: Inspirational management style that motivates and empowers teams
- Performance management: Skilled in challenging conversations to ensure success
- Communication: Effective communicator at all levels
- Collaboration: Builds strong relationships through trust and results-driven teamwork
- Commerciality: Data-driven approach to prioritise and optimise performance
- Innovation: Develops new ways of working to enhance productivity and reduce costs
- Resilience : Demonstrates emotional intelligence while managing change
Personal Information
Hobbies: Keen interest in crypto currency trading which has helped develop analytical and market awareness skills., Passionate about personal skincare and wellness., Enjoy international travel and particularly visiting family in Spain which has broadened cultural perspective and adaptability.
Timeline
Store Manager
Joules
01.2022 - 08.2025
Assistant Store Manager
Joules
01.2016 - 01.2022
Supervisor
Carriage Donn
01.2015 - 01.2016
Senior Sales Assistant
Jaeger
01.2005 - 01.2015
Sales Assistant
Jaeger
01.2000 - 01.2005
Confectionery Representative
Cranbury's
01.1995 - 01.2000
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