Summary
Work history
Education
Skills
Timeline
Generic
Lisa Smart

Lisa Smart

Swindon,Wiltshire

Summary


  • Outgoing and friendly individual delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding patient and clinician communication.
  • Versatile and hardworking individual, with a professional and empathetic demeanour.
  • Excellent attention to detail.
  • Knowledgeable and professional, skilled in administrative support and customer service objectives.
  • Strong planning, problem solving and communication skills.
  • Attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings of my working environment.
  • Experienced with software programs and quick to pick up new skills.
  • Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
  • Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Work history

Receptionist/Admin

Hermitage Surgery - Westrop Medical Practice
Swindon, Wiltshire
10.2019 - Current
  • A firm understanding, acceptance and adherence for the need for strict confidentaility.
  • Calendar management and scheduling of appointments using SystmOne.
  • Deliver front of house duties with a warm and professional manner.
  • Answer all incoming calls quickly and efficiently at all times.
  • Help answer and resolve enquiries from patients, clinicians and hospital departments on the phone and via email.
  • Compile comprehensive notes on patient records.
  • Provide administrative support which includes processing tasks, emails and all other queries that come into the surgery.
  • Manage and maintain the paper files within the surgery, process the in's and out's system.
  • Collected and distributed incoming mail,
  • Keep reception area clean and neat to give patients and visitors a positive impression of the company.
  • Carry out the H&S check on the emergency lighting.
  • Monitored office and some clinical supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

Statutory Compliance Officer

Swindon Borough Council
Swindon, Wiltshire
02.2012 - 06.2014
  • Responsible for monitoring and reporting on statutory testing inspections, to ensure compliance with legislation.
  • Manage a programme of external validation of statutory testing.
  • Review all compliance reports and communication recommendations.
  • Audit statutory compliance ensuring all necessary tests have been carried out and appropriate paperwork is in place.
  • Carry out administrative duties for the stat testing contracts, including updating spreadsheets and saving files to the system.
  • Carry out site audits of contractors performance to monitor and compliance with procedures.
  • Validate the statutory testing figures provided by the contractors each month.
  • Help to produce statutory testing reports which detail compliance and highlights issues which could be a risk to the council.
  • Attend regular progress meetings with the contractors.

Facilities Management Co-ordinator

Swindon Borough Council
Swindon, Wiltshire
10.2008 - 02.2012
  • Responsible for managing contractual delivery of services to Swindon Borough Council's portfoilo of buildings which include cleaning, grounds, waste management recycling and security.
  • To manage the Civic Campus to ensure compliance with workplace H&S regulations.
  • Responsible for H&S in respect of repairs and maintenance within the Civic Campus which include regular fire drills and office H&S inspections.
  • Communicate both verbally and written with Members, senior officers, general staff, the public and Contractors.
  • Provide relevant and accurate data.
  • Monitor contractor performance levels to include carrying out site audits/inspections, if standards are not met then I dealt with the Contractors in a firm but fair manner.
  • Initiate and attend monthly meetings with Contractors and service users.
  • Deal with queries and resolve issues regarding day to day running of the Campus.
  • Give advice and support with regard to any FM issues to all levels of staff.
  • Raise orders and request quotations.
  • Check the quality of Contractors work and authorise payments.
  • Monitor budgets and sign off and process invoices.
  • Query invoices when necessary and reject if required.
  • Prepare signs and notices relating to FM issues.
  • Assist others within the department outside of my role when requested to gain experience and knowledge.

Technical Clerk

Swindon Borough Council
Swindon, Wiltshire
10.2004 - 10.2008
  • Issuing works orders to Contractors for day-to-day repair and maintenance.
  • Prioritise and manage reactive management requests via the maintenance helpline for Swindon Borough Council's portfolio of buildings.
  • Manage and maintain support systems.
  • Managing, advising and directing internal and external Contractors.
  • Issue instructions to the Campus Maintenance operative and Electrician, and monitor quality of work.
  • Ensure timely and accurate service delivery and if targets are not met then deal with Contractors in a fair but firm manner.
  • Provide relevant and accurate data for performance monitoring.
  • Providing information and advice regarding status of works ordered.
  • Sign off official orders and invoices, querying and liaising with Contractors regarding disputed invoices.


Receptionist/Admin Assistant

Ambrose House Business and Conference Centre
Swindon, Wiltshire
02.1999 - 10.1999
  • Greeting and directing conference delegates.
  • Telephone answering service.
  • Clerical support.

Education

City & Guilds - Family and Community Care

Swindon College
Swindon
09.1992 - 06.1994

GCSEs - English Literature, English Language, Maths, Science, Child Development, French, Art and Geography

Kingsdown School
Swindon
09.1987 - 06.1992

Skills

  • A confident, highly motivated, assertive, enthusiatic and conscientious individual who works well both independantly and as part of a team
  • Excellent verbal and written communication skills, able to relate to people on all levels
  • Clear and concise decision maker
  • Seeking exciting and varied role and new challenges for both personal and career development

Timeline

Receptionist/Admin

Hermitage Surgery - Westrop Medical Practice
10.2019 - Current

Statutory Compliance Officer

Swindon Borough Council
02.2012 - 06.2014

Facilities Management Co-ordinator

Swindon Borough Council
10.2008 - 02.2012

Technical Clerk

Swindon Borough Council
10.2004 - 10.2008

Receptionist/Admin Assistant

Ambrose House Business and Conference Centre
02.1999 - 10.1999

City & Guilds - Family and Community Care

Swindon College
09.1992 - 06.1994

GCSEs - English Literature, English Language, Maths, Science, Child Development, French, Art and Geography

Kingsdown School
09.1987 - 06.1992

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Lisa Smart