Lisa Simons
Elgin,Moray
Summary
Experienced and organised business owner with a strong background in customer service, business operations and financial management. Skilled in building lasting client relationships, resolving issues effectively and maintaining high standards of service and hygiene. Reliable, professional and adaptable, with a strong focus on delivering results, maintaining efficiency and creating positive customer experiences.
Overview
15
15
years of professional experience
Work History
Beauty bubble
Self employed
Nairn
12.2019 - Current
- Interact with customers to identify their needs and provide tailored service, fostering client satisfaction.
- Resolve complaints through effective communication and problem-solving to maintain positive client relationships.
- Implement a customer loyalty programme that rewards repeat business and fosters a strong community around the salon.
- Maintain rigorous hygiene standards across all salon areas, ensuring a safe and welcoming environment for clients.
- Manage salon operations, stock levels, and financial transactions to maintain efficiency.
- Engage with customers to understand their needs and deliver excellent service.
- Maintain accurate financial records using software.
Beauty Therapist
St Ninians
03.2016 - 12.2019
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
- Communicated with clients between treatments to deliver consistent customer service.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Booked appointments and took payments at reception.
Bartender
Playhouse
12.2015 - 01.2018
Beauty Therapist
Aura
03.2015 - 03.2016
- Delivered personalised beauty services and treatments based on client requests.
- Acquired knowledge of new treatments and products, enhancing client service options and satisfaction.
- Maintained hygienic and organised treatment rooms, ensuring safety and comfort for all clients.
- Uploaded consultation forms and related documents, streamlining client record management.
- Processed customer cash and card payments with accuracy.
Beauty Therapist
Highland Beauty Clinic
07.2011 - 03.2015
- Engaged with customers to better understand needs and deliver excellent service.
- Met service time targets by efficiently managing customer interactions. and quality targets.
- Assisted team by taking on extra responsibilities during peak hours. to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Progressed from apprentice to junior and senior roles through consistent skill development and dedication.
Education
Standard Grade -
Nairn Academy
Nairn 01-2012
SVQ Level 3 - Beauty Therapy
Moray College
Elgin01-2014
Skills
- Client consultation
- Appointment management
- Financial analysis
- Clear communication
- Problem solving strategies
- Computer skills
- Approachable demeanour
Timeline
Beauty bubble
Self employed
12.2019 - Current
Beauty Therapist
St Ninians
03.2016 - 12.2019
Bartender
Playhouse
12.2015 - 01.2018
Beauty Therapist
Aura
03.2015 - 03.2016
Beauty Therapist
Highland Beauty Clinic
07.2011 - 03.2015
Standard Grade -
Nairn Academy
SVQ Level 3 - Beauty Therapy
Moray College