Lisa Robson
Newcastle Upon
Summary
Highly skilled professional with expertise in time management, customer service, and documentation handling. Proficient in CRM software, telephone etiquette, and effective communication. Demonstrates strong computer literacy with fluency in Google and Microsoft programs. Committed to safety awareness, GDPR safe handling, and risk assessments. Adept at multi-tasking, incident reporting, and adhering to deadlines. Career goal includes leveraging skills to enhance operational efficiency and customer satisfaction within a dynamic organisation.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales order processor
UK Industrial Tapes
Newcastle upon Tyne
07.2023 - Current
- Boosted team productivity by offering assistance during peak periods.
- Totalled bills using maths skills and maintained accurate till count.
- Achieved quicker order fulfilment with meticulous attention to detail.
- Quoted customers with accurate prices and timescales for collection or delivery.
- Followed correct customs clearance procedures for exporting and importing goods.
- Ensured accuracy of export documents through meticulous review before release.
Shift supervisor
Greggs
Newcastle upon Tyne
05.2018 - 07.2022
- Logged daily activities and notable incidents during production shifts.
- Led by example and demonstrated company best practices.
- Followed optimum practices for safe food handling manufacturing and incorporated latest methodologies.
- Ordered stock and procured services to deliver on company goals.
- Coordinated staff training for improved service delivery.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Delegated tasks to staff members to ensure efficient shift operation.
Education
NVQ Level 3 - Health and Social Care
Edinburgh College
EdinburghSkills
- Time Management
- Customer Service
- Documentation Handling
- CRM software Proficiency
- Telephone Etiquette
- Communication Proficiency
- Computer Literacy
- Fluent in Google and Microsoft Programs
- Safety awareness
- Effective communication
- GDPR Safe Handling
- Decision making
- Risk Assessment
- Multi-tasking
- Incident reporting
- Deadline adherence
References
References available upon request.
Timeline
Sales order processor
UK Industrial Tapes
07.2023 - Current
Shift supervisor
Greggs
05.2018 - 07.2022
NVQ Level 3 - Health and Social Care
Edinburgh College
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