Lisa Reynolds
Cambuslang
Summary
Accomplished professional with expertise in strategic and risk management, regulatory knowledge, and procurement legislation. Demonstrates proficiency in contract administration, building maintenance, and asset management. Committed to leveraging skills to enhance operational efficiency and ensure compliance with Regulatory standards to meet the requirement of the Business Plan.
Overview
17
17
years of professional experience
27
27
years of post-secondary education
Work history
Head of Property Services
Williamsburgh Housing Association
Paisley, Renfrewshire
10.2022 - Current
- Implement and deliver Strategic Objectives for all Property Services functions to align with organisational goals and current Business Plan.
- Shared responsibility for Governance and strategic risk management to support Management Committee.
- Deliver all Major, Cyclical, Compliance, Reactive and Void property services including direct Caretaking Team services.
- Develop, Implement and review the Asset Management Strategy to ensure Assets are maintained to support the Business Plan.
- Lead on ROTS purchases to support the Asset management Strategy including bi-annual review of NPV analysis.
- Grant applications and Project delivery for Asset improvements (SHNZHS).
- Support New Build Projects by ensuring site quality management, technical specifications, Contract Management and joint working.
- Facilitate solutions for Major Repairs including pre-1919 Tenements, structural garden retaining walls and Listed Building requirements.
- Lead and deliver Procurement Activities to ensure value for money and drive continual service improvement.
- Lead on all Health and Safety activities related to stock, facilities management, and employee/employer relations.
Property Services Manager (Assets)
Thenue Housing Association
Glasgow, Glasgow City
11.2019 - 10.2022
- Procurement and delivery of all Major, Cyclical and Compliance Programmes including Factored properties.
- Management of compliance for all stock with statutory, legal and Health and Safety Requirements including Contractor Management.
- Deliver Asset Management Strategy including stock condition surveys, EESSH and SHQS compliance.
- Facilities Management of office/community centre buildings.
- Complete ARC return and present Reports for Consideration to Management and Sub-Committees.
- Liaison with Area Associations, external partners and internal Operational Managers Group.
- Improved property value with regular inspections and preventative measures.
- Organised training sessions for staff development and improved service delivery.
- Enhanced tenant satisfaction by managing property services efficiently.
Property Services Manager (Support to)
West of Scotland Housing Association
Glasgow, Glasgow City
07.2019 - 11.2019
- Support to Property Services Manager to develop Void Property process, deliver Procurement exercises and assist with areas of compliance.
- Temporary position to provide support to Property Services Manager.
Property Services Manager (Temp. Project)
Shettleston Housing Association
Glasgow, Glasgow City
05.2019 - 07.2019
- Temporary Project to carry out Service review of Upkeep Glasgow, The Associations Subsidiary Company.
- Review of the structure, staffing levels, processes and service delivery.
- Presentation to Management Committee with findings of review.
Maintenance manager
Cadder Housing Association
Glasgow, Glasgow City
11.2017 - 04.2019
- Deliver programmes of Planned, Cyclical, Compliance services and all reactive/void works.
- Facilities Management of office/Community centre.
- HSA duties in relation to stock, Tenants and employee/employer.
- Deliver effective VFM strategies through procurement practices to deliver the Asset Management Strategy.
- Management of a Direct Labour Team and Caretaking Team.
Senior Property Services Manager
Ferguslie Park Housing Association
Paisley, Renfrewshire
02.2017 - 11.2017
- Employed while Association was in High regulatory Engagement to support the property Services team.
- procure and deliver Planned, Cyclical, Complaince, Reactive and Void repairs services.
- Facilities Management of Tannahill Centre.
Quality Assurance Manager
River Clyde Homes
Greenock, Inverclyde
11.2008 - 02.2017
- Various roles within the Maintenance Department from date of stock transfer in November 2008 from Inverclyde Council.
Education
HNC - Construction Management
James Watt College
Greenock, Inverclyde 08.2009 - 06.2011
Postgraduate - Postgraduate Diploma in Housing
De Montfort University (through CIH)
Leicester 08.1998 - 06.2000
Bachelor of Arts - Social Policy
University of Stirling
Stirling 09.1997 - 06.2021
Skills
- Strategic and risk management
- Regulatory knowledge
- Procurement legislation
- Contract administration
- Building maintenance
- Asset management
Affiliations
- Co-opted member of West Whitlawburn Management Committee.
References
References available upon request.
Timeline
Head of Property Services
Williamsburgh Housing Association
10.2022 - Current
Property Services Manager (Assets)
Thenue Housing Association
11.2019 - 10.2022
Property Services Manager (Support to)
West of Scotland Housing Association
07.2019 - 11.2019
Property Services Manager (Temp. Project)
Shettleston Housing Association
05.2019 - 07.2019
Maintenance manager
Cadder Housing Association
11.2017 - 04.2019
Senior Property Services Manager
Ferguslie Park Housing Association
02.2017 - 11.2017
HNC - Construction Management
James Watt College
08.2009 - 06.2011
Quality Assurance Manager
River Clyde Homes
11.2008 - 02.2017
Postgraduate - Postgraduate Diploma in Housing
De Montfort University (through CIH)
08.1998 - 06.2000
Bachelor of Arts - Social Policy
University of Stirling
09.1997 - 06.2021