Lisa Ramwell

In my role as a Wedding and Events Coordinator at English Lakes, I manage the full planning and coordination process for weddings, and private functions. I work closely with couples and clients from initial enquiry through to the event day, ensuring every detail is delivered to the highest standard. My responsibilities include conducting venue show-arounds, preparing bespoke event proposals, managing bookings, and liaising with internal teams such as catering, operations, and accommodation to guarantee seamless execution.

I regularly communicate with multiple stakeholders, maintain accurate event schedules, and resolve challenges quickly and professionally. This role has strengthened my organisational abilities, customer service skills, and ability to work efficiently under pressure while upholding the luxury standards associated with the English Lakes brand. It has also enhanced my confidence in managing timelines, budgets, and client expectations, all while creating memorable experiences for every guest.

• Maintained clean, tidy and sanitised workstations for minimised customer risk.
• Built and nurtured loyal customer relationships, promoting referrals to increase customer bases.
• Consulted with clients to understand and meet individual beauty needs.
• Carried out day-to-day tasks with enthusiasm, enhancing workplace environment with continued positivity.
• Answered clients' queries and requests by social media, phone, and email.
• Kept client records regularly updated with detailed information on previous treatments.
• Tracked emerging beauty trends to expand services and product offerings.
• Offered thorough, knowledgeable advice and service throughout treatments and procedures.
• Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.

• Cooked meals to meet diverse dietary requirements.
• Administered medication and kept comprehensive records.
• Assisted in daily personal care routines for improved patient wellbeing.
• Hoovered and tidied rooms with keen eye for detail.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
• Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
• Picked up client shopping and prescriptions.
• Kept detailed records of care activities, condition changes and treatment responses.
• Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
• Helped clients to carry out instructions recommended by health professionals.

• Improved customer experience through exceptional service.
• Kept kitchen areas clean, orderly and well-stocked for smooth service.

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Scanned products quickly, memorising codes and prices for unmarked products.
• Created a safe environment for customers and staff by maintaining clean and tidy checkout areas.
• Assisted customers with finding items, completing exchanges and obtaining refunds.