Lisa Rainford

• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Monitored and documented students' academic progress, enabling accurate development reporting.
• Supervised pupils during lunchtimes and educational visits.
• Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
• Delivered tailored support to English as an Additional Language (EAL) pupils. {Telugu}
• Assisted with marking assessments, reporting feedback to students and parents to maintain ongoing improvement.
• Reported on pupil progress and attainment in line with curriculum goals.
• Created positive, engaging learning environments to improve student experiences.
• Provided helpful maths and English support
• Distributed educational materials and resources, ensuring students were adequately prepared for lessons.
• Promoted inclusive learning activities adapted to diverse pupil needs.
• Gave students papers related to assignments and collected finished work.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Planned and arranged classrooms to promote learning and student achievement.
• Organised class spaces and prepared materials for upcoming teacher lessons.
• Prepared necessary equipment and technology ahead of class.
• Kept class records current with attendance information and student grades.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
• Encouraged students to work together to complete projects and solve problems.
• Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Arranged recreational spaces and equipment to encourage physical activity.

• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
• Employed understanding of special needs such as autism, social and emotional needs and barriers to learning .
• Assisted with sign-in and welcoming procedures to build meaningful relationships with children and parents..
• Minimised development issues by maintaining and updating effective records
• Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
• Effectively managed childcare staffing rotas to assure all programs met required ratios.
• Maintained strict compliance to [Type] policies, ensuring appropriate staff-to-child ratios and covering staff absences.
• Supervised and monitored play activities to identify issues with emotional or physical development.

Reviewing claims submissions, obtaining and verifying information, corresponding with insurance agents and beneficiaries, and processing claim payments.

Telephony trained in a call centre environment receiving a high volume of calls both inbound and outbound. With an excellent call handling manner.

Manage claims from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any fraudulent activity

Maintaining a positive, empathetic, and professional attitude toward customers always. With a quick response.

Speedily and effectively responding to all customer needs and queries.

Communicating and coordinating with colleagues as necessary.

• Facilitated multi-agency response to family needs through organising Team Around The Family meetings.
• Worked in multidisciplinary teams directing case work to prevent issues escalating and reducing need for statutory intervention.
• Promoted community integration by providing extensive physical, emotional and social support.
• Worked to improve and enhance reside lives through effective and compassionate care.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Contributed to the development of child care plans, setting specific development goals according to children's needs and wishes.
• Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.
• Attended and contributed to [Timeframe] team meetings, providing feedback and advising on child development progress.
• Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
• Planned and took part in recreational activities, supporting children to reach their full potential and consistently meet development goals.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Liaised with external and internal professionals to provide holistic support.
• Counselled clients through difficult times using approved and compassionate strategies.

• Oversaw activities, supervising groups of children simultaneously.
• Optimised speech development, communicating information to children through play.
• Facilitated progress tracking by maintaining accurate children's records, using formative and summative assessments.
• Designed individual learning plans, helping children special needs to achieve their learning goals.
• Observed, planned and evaluated child development to EYFS learning standards.
• Created an inclusive learning environment by constantly promoting best practices in SEN teaching.
• Prioritised safety and wellbeing of children by monitoring safety, cleanliness and manners at all times.
• Built positive partnership with parents boosting
• Developed engaging, play-based educational activities
• Kept rooms and play areas clean and tidy for reduced accident risks.
• Met curriculum requirements by delivering age-appropriate teachings.
• Created stimulating nursery displays for improved learning engagement.
• Devised learning-through-play activities to improve cognitive development.
• Managed challenging behaviour with positive reinforcement techniques.
• Maintained care continuity through key worker child support.
• Escalated safeguarding concerns promptly to maintain child safety.
• Recorded children's milestones and achievements for accurate progress reporting.
• Supported children's emotional growth through positive socialisation activities.