Lisa Pearce

• Demonstrated excellent telephone etiquette, promoting a positive company image.
• Manage inbound calls to alleviate customer concerns.
• Prioritised tasks effectively during peak periods ensuring timely completion.
• Developed constructive relationships with customers through clear and empathetic communication.
• Responded to email enquiries, resulting in enhanced client satisfaction rates.
• Keep records up-to-date on CRM system for easy access and efficient service delivery.
• Resolved customer complaints efficiently and escalated issues when necessary for timely resolution
• Coordinate and schedule appointments for the Maintenance team, and external contractors ensuring efficient allocation of resources and a timely service delivery.

I have taken some time out to help care for my sister and relocated to the Bournemouth area.

• Forged partnerships to reach wider customer base.
• Planned online content management and social media strategy.
• Researched competitor behaviour and adapted tactics to boost performance.
• Designed marketing collateral to build brand reputation and customer engagement.
• Exceeded revenue goals by securing new clients
• Generated new leads through networking at industry conferences and events.
• Built and strengthened relationships with new and existing clients to maximise account revenue and loyalty
• Followed company CRM models to maintain up-to-date, accurate account information.
• Explained product and service changes clearly, engaging clients with upgrades.
• Converted sales leads through persuasive pitching, achieving personal revenue targets.
• Retained product and service knowledge for informative, persuasive client advice.
• Qualified new leads to verify client and company alignment ahead of proposals.

• Used compassionate to ease patient anxiety and support physical and psychological needs.
• Welcomed patients, carers, relatives, visitors and other health care staff in polite and professional manner.
• Answer Phone, deal with enquiries, book appointments
• Work closely with colleagues to ensure smooth running of department
• Prepare clinical paperwork, referrals forms, charge sheets
• Use empathy and customer service skills to built rapport with patients

• Innovated designs through detailed knowledge of evolving market trends
• Curated content calendars across all social platforms, producing posts weekly
• Maintained brand consistency by writing content in line with brand guidelines
• Supported SEO efforts through keyword and image optimization, boosting Google ranking through website
• Regularly engaged with Instagram community via direct messages, growing following
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Registered applicants and buyers, regularly updating details to maintain quality assurance compliance
• Received, recorded and presented offers to vendors, confirming all offers in writing for traceability
• Coordinated property marketing assets such as printed brochures, online advertisements and listings, monitoring and updating to reflect accurate property information and status
• Liaised with vendors and buyers to obtain feedback on viewings
• Liaised with Solicitors to ensure sale progression
• Sourcing properties
• Maintaining and developing relationships with developers.

• Designed and introduced new products to Children's toy industry
• Fundraised £100K in capital to drive business growth
• Maximised impact of financial resources, taking calculated risks and governing budgets appropriately
• Drove product and business development to achieve consistent growth
• Planned integral business operational mandates and policies, clearly defining customers and markets
• Scaled existing processes base on future business needs
• Forged productive relationships with Chinese and US suppliers
• Managed and developed team of 10, maintaining high employee retention rate.