Lisa O'Sullivan
Glasgow
Summary
Detail-oriented professional with expertise in cash handling and customer service, complemented by exceptional written and verbal communication skills. Proficient in Sage, Microsoft Office and Excel, with a strong ability to manage customer data and provide administrative support. Adept at utilising telephone skills to enhance customer interactions, aiming to leverage these competencies in a dynamic work environment.
Overview
12
12
years of professional experience
Work history
Administrative assistant
Complete Cleaning Services
10.2024 - Current
- Updated company databases by inputting new employee contact information and employment details.
- Streamlined administrative processes for increased efficiency in the workplace.
- Performed bookkeeping tasks, including invoicing and payment applications
- Organising the daily diary for the next days jobs
- Organised client meetings, prepared agendas and took detailed minutes.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Assisted with budget preparations enabling effective financial planning.
Customer Experience Advisor
William Hill
Paisley
02.2019 - 09.2024
- Requested official identification for betting purchases and verified details, consistently meeting strict legal standards of underage sales.
- Worked closely with management to solve problems and handle customer concerns.
- Reviewed and resolved differences between accounting information and cash drawer.
- Maintained organised and clean customer areas by completing daily recovery checklists.
- Reviewed weekly sales circulars and monitored price changes.
- Handled money whilst doing managing shifts including banking, managing safe and insert monies, managing money across all tills and paying out and receiving large amounts of money.
Office Assistant
Stephenson Construction
Glasgow, GLG
04.2014 - 02.2022
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Proactively identified and solved complex problems that impact management and business direction.
- Dispersed incoming mail to correct recipients throughout office.
- Managed daily office operations and equipment maintenance.
- Received and screened high volume of internal and external communications, including email and mail.
- Planned travel arrangements for 10 executives and staff.
- Made up method statements and risk assessments for sites.
- Made up Operation & Maintenance Manuals for sites.
- Helped out with commercial aspect of jobs.
Supervisor
The Body Shop
Glasgow, GLG
08.2013 - 07.2017
- Demonstrated ability to assess risk and respond to issues appropriately.
- Kept accurate and detailed records of personnel progress and productivity.
- Guided and coached staff to achieve individual growth and sales production targets.
- Served as keyholder to open and close store on time.
- Managed monies.
Education
Higher National Diploma - Administration
Glasgow Clyde college
Glasgow 04.2015
Higher National Diploma - HNC Quantity Surveying
City of Glasgow College
05.2018
HNC Electronics
Cardonald College
Bachelor of Science - Physics
University West of Scotland
Scottish Qualifications Certificate - Higher Maths
St Lukes High School
Scottish Qualifications Certificate - Higher English
St Lukes High School
Scottish Qualifications Certificate - Higher Admin
St Lukes High School
Scottish Qualifications Certificate - Higher Physics
St Lukes High School
Skills
- Cash handling
- Written and verbal communication skills
- Exceptional communication
- Administrative support
- Customer Service
- Microsoft Office
- Excel proficiency
- Customer data management
- Telephone skills
Timeline
Administrative assistant
Complete Cleaning Services
10.2024 - Current
Customer Experience Advisor
William Hill
02.2019 - 09.2024
Office Assistant
Stephenson Construction
04.2014 - 02.2022
Supervisor
The Body Shop
08.2013 - 07.2017
Higher National Diploma - Administration
Glasgow Clyde college
Higher National Diploma - HNC Quantity Surveying
City of Glasgow College
HNC Electronics
Cardonald College
Bachelor of Science - Physics
University West of Scotland
Scottish Qualifications Certificate - Higher Maths
St Lukes High School
Scottish Qualifications Certificate - Higher English
St Lukes High School
Scottish Qualifications Certificate - Higher Admin
St Lukes High School
Scottish Qualifications Certificate - Higher Physics
St Lukes High School
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