Lisa Orchard
Redbourn,Hertfordshire
Summary
Detail-oriented professional with expertise in office administration, spreadsheet creation and analysis, financial reporting, and communication. Demonstrates proficiency in email management, database administration, and customer relationship management. Skilled in Microsoft Office, office management and customer service, aiming to leverage these competencies to enhance organisational efficiency and support business objectives.
Resourceful Office Manager with knack for streamlining operations and boosting team productivity. Offering strong organisational and communication skills, with experience in team coordination and customer service. Knowledgeable about administrative tasks, scheduling, and basic financial management. Ready to use and develop problem-solving, multitasking, and leadership skills in any role.
Overview
32
32
years of professional experience
1933
1933
years of post-secondary education
Work History
Office Manager
Redbourn Primary School
Redbourn, Hertfordshire
11.2018 - Current
- Ensure smooth day-to-day operations with diligent oversight of all office tasks
- Manage student and staff records and Arbor database to maintain updated records and accuracy in compliance with legal requirements
- Process new admissions
- Monitoring and report on attendance.
- Implement measures to improve attendance in line with the Attendance policy
- Financial administration (paying invoices, raising invoices, collecting and monitoring payments from parents), with high attention to detail
- Free School Meals record keeping and voucher ordering
- NMRU (Nursery milk) record keeping
- Maintaining and updating the website
- Communicating with both parents and staff verbally and via email
- Managing the school admin emails as well as my own
- Managing, supporting and training two admin assistants
- Trips (securing venues, booking coaches, calculating costs, OV8 etc)
Stock control (monitoring and ordering) - Returns (School Census, School Workforce census, Class Organisation returns etc)
- Recording and managing medications in line with policies
- Liaise with IT department to rectify technical issues promptly
- Prepare detailed reports for senior management's strategic planning
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities
- Handle incoming correspondence, resulting in timely responses and decision-making
- Answer high-volume daily telephone and email enquiries, minimising correspondence backlogs
Section Manager
Provident Personal Credit
St Albans, Hertfordshire
01.2021 - 10.2021
- Supported senior finance manager to ensure financial compliance.
- Established productive relationships with customers through professional yet empathetic communication approach.
- Conducted thorough background checks on clients to assess risk level associated with granting credits.
- Reviewed account adjustments regularly, identifying any discrepancies for immediate resolution.
- Presented detailed reports on recovered debts to management demonstrating progress made.
- Used advanced collection techniques effectively resulting in improved debt retrieval rates.
Retail Catering Manager
Select Service Partner
St Albans and Watford, Hertfordshire
02.1999 - 01.2021
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Managed all aspects of kitchen operations, ensuring smooth workflow.
- Negotiated contracts with suppliers, securing favourable terms and conditions.
- Enhanced team efficiency with consistent training programmes.
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Supported colleagues during peak hours, boosting staff morale and productivity.
- Enhanced customer service by efficiently processing transactions and addressing queries.
Office Manager
Sauncey Wood Primary School
Harpenden, Hertfordshire
11.2014 - 11.2018
- Ensured smooth day-to-day operations with diligent oversight of all office tasks
- Managed student and staff records and Arbor database to maintain updated records and accuracy in compliance with legal requirements
- Processed new admissions
- Monitored and report on attendance.
- Implemented measures to improve attendance in line with the Attendance policy
- Financial administration (paying invoices, raising invoices, collecting and monitoring payments from parents), with high attention to detail
- Free School Meals record keeping and voucher ordering
- NMRU (Nursery milk) record keeping
- Maintained and updated the website
- Communicated with both parents and staff verbally and via email
- Managed the school admin emails as well as my own
- Managed, supported and trained two admin assistants
- Trips (securing venues, booking coaches, calculating costs, OV8 etc)
- Stock control (monitoring and ordering)
- Returns (School Census, School Workforce census, Class Organisation returns etc)
- Recorded and managed medications in line with policies
- Liaised with IT department to rectify technical issues promptly
- Prepare detailed reports for senior management's strategic planning
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities
- Handled incoming correspondence, resulting in timely responses and decision-making
- Administered payroll system efficiently, avoiding errors or delays in payment cycle
- Tracked inventory levels of office supplies, preventing stock shortage
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Customer Service Manager
Halifax Bank
Hemel Hempstead, Hertfordshire
10.2001 - 11.2014
- Maintained positive relationships through effective communication
- Balanced cash registers, maintained accurate financial records, maintaining financial integrity at all times.
- Scheduled staff shifts to ensure optimal coverage during peak hours
- Supervised team of cashiers, upheld high standards of professionalism.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Established strong relationships with customers, through friendly interaction, enhancing brand loyalty.
Collecting Agent
Provident Personal Credit
St Albans, Hertfordshire
02.2008 - 11.2010
- Maintained confidentiality in handling sensitive financial information.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Performed collection of overdue debts, reconciling high-volume account queries.
Retail Catering Manager
Usher's Bakery
St Albans, Hertfordshire
09.1995 - 02.1999
- Upheld hygiene and safety regulations through regular checks and audits.
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Negotiated contracts with suppliers, securing favourable terms and conditions.
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Assisted in training new staff members contributing to a well-prepared server team.
- Handled cash transactions accurately for seamless check-out procedures.
- Handled customer complaints in a professional manner, resolving issues promptly.
Au pair
Dr and Mrs Hollon
Charleston, South Carolina, USA
02.1993 - 08.1995
- Encouraged social interaction with age-appropriate activities.
- Cooked healthy meals, ensuring balanced nutrition.
- Managed children's daily routines to establish structure.
- Maintained tidy environment through regular housekeeping tasks.
Education
Level 4 Diploma - School Business Management
Serco Education
Gloucester 09.2020 - 02.2022
Consistent Financial Reporting
Herts for Learning
Stevenage, Hertfordshire 11.2024 -
Preparing for GDPR for Office and Administration Staff
Herts for Learning
Stevenage, Hertfordshire 03.2018 -
A-Levels - Maths and Biology
Roundwood Park School
Harpenden, HertfordshireAs-Level - Maths
Roundwood Park School
Harpenden, HertfordshireGCSEs - Maths, English Language, English Literature, Biology, Physics, Chemistry, German and Art
Roundwood Park School
Harpenden, HertfordshireSkills
- Spreadsheet creation
- Financial reporting
- Office administration
- Email management
- Database administration
- Customer relationship management
- Microsoft Office
- Invoicing and billing
Affiliations
- Sewing
- Cooking
- Travelling
References
References available upon request.
Timeline
Consistent Financial Reporting
Herts for Learning
11.2024 -
Section Manager
Provident Personal Credit
01.2021 - 10.2021
Level 4 Diploma - School Business Management
Serco Education
09.2020 - 02.2022
Office Manager
Redbourn Primary School
11.2018 - Current
Preparing for GDPR for Office and Administration Staff
Herts for Learning
03.2018 -
Office Manager
Sauncey Wood Primary School
11.2014 - 11.2018
Collecting Agent
Provident Personal Credit
02.2008 - 11.2010
Customer Service Manager
Halifax Bank
10.2001 - 11.2014
Retail Catering Manager
Select Service Partner
02.1999 - 01.2021
Retail Catering Manager
Usher's Bakery
09.1995 - 02.1999
Au pair
Dr and Mrs Hollon
02.1993 - 08.1995
A-Levels - Maths and Biology
Roundwood Park School
As-Level - Maths
Roundwood Park School
GCSEs - Maths, English Language, English Literature, Biology, Physics, Chemistry, German and Art
Roundwood Park School
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