Lisa Nelson

• Managed phone calls, resulting in effective communication flow within the company.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Reduced waiting times through effective time and resource management.
• Delivered personalised service to each client, fostering trust and loyalty.
• Performed cashier duties, including balancing and end-of-day banking.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Maintained accurate logs of visitor entries for security purposes.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.

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• Contributed to time efficiency by organising meeting agendas beforehand.
• Sorted incoming mails for swift response times.
• Streamlined director's schedule by managing appointments and meetings.
• Noted minutes during meetings, providing accurate records thereof.
• Handled outgoing calls courteously, establishing positive relations with stakeholders.
• Scheduled meetings, conferences and appointments.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Prepared comprehensive reports, contributing to strategic planning efforts.
• Booked travel arrangements, minimising disruption due to transport issues.
• Coordinated meetings for productive collaborations amongst staff.
• Improved efficiency by managing director's schedule and streamlining administrative tasks.
• Streamlined data management processes which improved information accessibility at all times.
• Conducted detailed research, providing essential information for decision making processes.
• Prepared concise minutes from board meetings; this facilitated appropriate follow-up actions being taken swiftly on matters discussed at these gatherings.
• Fostered positive work environment with efficient communication strategies.
• Handled sensitive information discreetly, maintaining confidentiality at all times.
• Assisted in budget preparation, helping maintain financial control over departmental expenditures.
• Managed logistics for meetings, leading to seamless communications between parties involved.

• Streamlined office procedures with effective administrative tasks.
• Managed highly confidential information with utmost discretion and professionalism.
• Prepared necessary paperwork for court hearings, facilitating smooth proceedings .
• Maintained up-to-date knowledge of legislation changes relevant to practice area.
• Assisted in preparation of legal briefs, aiding winning litigation strategies.
• Responded promptly to client queries, ensuring superior customer service.
• Filed vital legal documentation within strict deadlines .
• Facilitated smooth office operations by performing routine clerical tasks .
• Clarified complex legal jargon for better client understanding .
• Assisted counsel in preparing witnesses for deposition, ensuring thorough readiness .
• Achieved efficient case management by meticulously organising legal documents.
• Drafted complex legal documents for successful court proceedings.
• Conducted comprehensive research to support compelling legal arguments.
• Coordinated meetings, enhancing team collaboration and productivity.
• Provided comprehensive support to solicitors during trial preparations.
• Supported solicitors by arranging court dates and appointment schedules .
• Ensured client satisfaction with timely and accurate communication.
• Built positive client relationships to increase satisfaction and retention.
• Resolved file-related queries via telephone and in-person communications.
• Scanned, faxed and archived documentation for robust case files.
• Reviewed legal documentation and flagged errors for correction.
• Billed clients and processed payments to maintain balanced accounts.
• Actioned legal procedures according to instruction, supporting Partners' caseload management.
• Prioritised activities to meet changing case demands and achieve deadlines.