Lisa Mortimore
Newark Notts,Nottinghamshire
Summary
Experience as a detective constable and assistant team leader has provided the following skills that are relevant for the position of Technical support Officer:
Skilled in evidence gathering, analysis and interpretation of data.
Resilient and calm under pressure to meet demands in challenging circumstances.
Analytically minded with strong problem-solving skills for evidence and data evaluation.
Diligent in completing paperwork for up-to-date, compliant records.
Computer literate and experienced in using word, excel and outlook software.
Enthusiastic and hardworking, Punctual and flexible in working hours and quick to learn, capable of working alone and part of a team.
Good attention to detail and concise when producing reports.
Good communication skills and provision of excellent customer care.
Overview
39
39
years of professional experience
4
4
years of post-secondary education
Work History
Assistant team leader
Center Parcs
Edwinstowe, Nottinghamshire
04.2022 - Current
- Promoted professionalism among staff to develop productive relationships.
- Consistently met and exceeded operational goals through meticulous prioritisation and work planning.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Collaborated with colleagues from different diverse backgrounds to tackle communication issues such as dyslexia.
- Streamlined processes to improve and optimise office operations by introducing spreadsheets to identify training issues.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Analysed and resolved complex resource management issues for optimised scheduling on employee rota's.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Detective constable
Nottinghamshire Police
Mansfield, Nottinghamshire
09.2004 - 03.2022
- Assessed witness or suspect behaviour to determine statement credibility.
- Collected evidence at crime scenes following proper protocol to reduce evidence contamination.
- Submitted detailed reports for incident occurrences during on-duty hours.
- Testified in courts to support case evidence and findings and secure convictions for suspects.
- Stayed up-to-date on the latest laws, procedures and investigation best practices through training.
- Conducted traffic stops and issued citations to offenders.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Prepared thorough, accurate case files to support investigations and facilitate arrests.
- Prioritised community safety by targeting reductions in crime with police patrols and reporting systems.
- Obtained victim and witness statements, documenting evidence to support investigations.
- Monitored and followed suspects to gather evidence for investigations.
- Attended court hearings to testify, provide evidence, support witnesses or victims.
- Supported victims throughout investigations through listening to concerns, acting on requests.
- Managed and directed large team of 12 police investigation and detective staff.
- Employed proper detaining procedures and followed protocols when making arrests.
- Collected intelligence using open sources and monitoring phone calls.
- Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.
- Secured charges against suspected criminals, gaining desired outcomes for victims and communities.
- Worked on various drug trafficking, violence and robbery cases.
- Used exceptional interpersonal skills to interview suspects and garner necessary information.
- Planned and implemented criminal investigations to solve assigned cases.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Directed investigators and other law enforcement personnel at crime scenes.
- Planned and participated in large-scale criminal raids.
- Cultivated relationships with external agencies, schools and social service organisations.
- Acquired and served warrants for arrests, searches or other purposes.
- Conducted extensive assessments and examinations into evidence to help solve crimes.
- Harnessed deductive reasoning and analysis to make informed decisions and conclusions.
- Completed extensive risk assessments when conducting investigations.
- Analysed investigation facts to find links within cases.
- Completed detailed reports on case and evidence findings to determine outcome.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Liaised with prosecution partners to manage processes around court proceedings.
- Arrested and transported suspects to police stations or holding cells.
- Interviewed suspects and witnesses to gather evidence.
Property Officer
Nottinghamshire Police
Newark On Trent, NTT
08.2002 - 08.2004
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Stayed current on processes and procedures to offer relevant assistance.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Improved efficiency and productivity by acquiring new skills.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Shop Manager
The Body Shop
Newark On Trent, NTT
01.2000 - 08.2002
- Monitored stock levels, managing inventories and logistics to maximise sales potential.
- Evaluated products to select mix meeting current customer demand.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Motivated team members to pursue and maximise sales opportunities, boosting revenue.
- Enforced service standards to maintain establishment reputation for excellence.
- Assessed customer tastes and budgets to recommend suitable items.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Maintained store cleanliness with detailed checklists and periodic inspections.
- Required shop staff to maintain strict visual merchandising standards, maximising sales opportunities.
- Addressed customer complaints to resolve escalated issues.
- Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
- Enforced periodic stock-takes, verifying records against physical goods to resolve errors.
- Completed opening and closing procedures each day.
- Managed staff logistics and day-to-day store operations for optimised financial efficiency.
- Leveraged strong working knowledge of products and systems within the body shop industry.
- Recruited and trained personnel, building high-performing team of top talent.
- Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
- Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
- Served customers to drive sales and deliver top-quality experiences.
- Created and maintained displays and signs.
- Supported team by demonstrating respect and willingness to help.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
Garment Technologist
Meritina
Newark Notts, Nottinghamshire
08.1985 - 05.2000
- Met client construction needs through effective design and development team collaboration.
- Identified manufacturing issues quickly to minimise lost time and resources.
- Created detailed technical drawings outlining key engineering specifications.
- Adapted engineering designs to meet product requirements.
- Worked with fabric suppliers and factories to ensure clear communication and error-free manufacturing processes.
- Supported project managers in onboarding high-performing construction and delivery teams.
- Achieved quality and safety compliance through rigorous manufacturing monitoring.
- Implemented diligent quality control measures for enhanced production outputs.
- Collaborated with industrial designers to approve blueprints ahead of manufacture.
- Managed the critical path, highlighting potential issues for effective and efficient resolution.
- Conducted fit sessions with designers providing detailed diagrams and comments for supplier instructions.
- Coordinated labourers and suppliers to meet strict construction deadlines.
- Improved manufacturing efficiency by implementing upgraded processes and systems.
- Established robust programmes of work to meet production targets.
- Enhanced operational output through regular plant inspections and improvements.
- Evaluated product performance and advised on improvement strategies.
- Produced size specifications at each sampling stage to develop and improve products in line with customer guidelines.
- Scheduled manufacturing teams to achieve timely project completion.
- Monitored evolving construction and production technologies for continued capability advancement.
- Completed duties to deliver on targets with accuracy and efficiency.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Delivered high-quality results within budget and timeframe targets.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Conducted research and gathered information from multiple sources to present clear results.
- Supported team by demonstrating respect and willingness to help.
Education
A-Levels - Chemistry, biology and home economics
Lilley And Stone High School
Newark on Trent, Nottinghamshire 09.1983 - 07.1985
GCSEs - English language, english literature, maths, biology, chemistry and home economics
Lilley And Stone High School
Newark on Trent, Nottinghamshire 09.1981 - 06.1983
Skills
- Superior communication skills
- Policy and procedure modification
- Concise time management
- Process improvement
- Problem-solving
- Knowledge of windows, word and excel spread sheets
- Customer-focused
- Communication skills
Affiliations
- I enjoy walking and go on daily walks with my dog.
- I enjoy gardening - i live on a small holding of approximately 5 acres with my partner, so we grow all our own fruit and vegetables.
- I enjoy reading and i have a particular interest in psychology.
References
References available upon request.
Timeline
Assistant team leader
Center Parcs
04.2022 - Current
Detective constable
Nottinghamshire Police
09.2004 - 03.2022
Property Officer
Nottinghamshire Police
08.2002 - 08.2004
Shop Manager
The Body Shop
01.2000 - 08.2002
Garment Technologist
Meritina
08.1985 - 05.2000
A-Levels - Chemistry, biology and home economics
Lilley And Stone High School
09.1983 - 07.1985
GCSEs - English language, english literature, maths, biology, chemistry and home economics
Lilley And Stone High School
09.1981 - 06.1983
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