Lisa Mears
Newcastle upon Tyne,Fenham
Summary
I am a detail-oriented administrative professional with strengths in data entry and document management. With experience in scheduling, both online and person meetings to optimise team collaboration. Involving setting up Team meetings where appropriate, room bookings, transport and hotel arrangements where required.
Maintaining confidentiality whilst managing sensitive information and records.
Overview
29
29
years of professional experience
Work History
Data Administrator
Siemens Energy
Newcastle upon Tyne, Tyne and Wear
09.2023 - 02.2026
- Assisted in collating export and import reports from suppliers for past five years.
- Established a new database to organise this information using pivot tables and VLOOKUP functions..
- Supported accurate data entry to facilitate operational workflows.
- Coordinated internal and external meetings to discuss outcomes and next steps via Teams.
- Scheduled meetings, sent agendas and links, and managed waiting rooms for participants..
- Facilitated group discussions by separating attendees into relevant sections before reconvening.
- Shared screens where necessary during meetings and ensured proper documentation was received beforehand.
- Distributed recorded meetings confidentially to attendees and stored recordings securely.
Administrative Assistant
Percy Hedley Foundation
Forest Hall, Tyne and Wear
03.2022 - 05.2023
- Managed reception and administrative duties to address queries and concerns regarding residents with cerebral palsy while ensuring compliance with Care Quality Commission and GDPR guidelines.
- Organised and maintained electronic and paper filing systems efficiently.
- Managed scheduling of appointments for staff and clients effectively, producing correspondence and documents to support organisational needs.
- Assisted with data entry and record keeping for accurate documentation around staff training requirements, informed care staff of outstanding training requirements, updating training profiles once completed.
- Supported team members with administrative tasks regarding care for residents.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents, relating to residents.
- Managed confidential information with discretion, upholding data protection standards. Recording Digital and Physical confidential records before going into archives.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Opened financial statements, input transactions, and reconciled accounts.
Business Support Assistant
HGS NHS Covid
Newcastle upon Tyne, Tyne and Wear
05.2021 - 09.2021
- Facilitated remote support for vaccination services by addressing inquiries and guiding callers through travel-related certifications and information.
- Facilitated communication between departments to streamline administrative processes and enhance operational efficiency.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Managed confidential information with discretion, upholding data protection standards.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Assisted associated departments with clerical and administrative support.
Administration Assistant
CNTW Hospital Trust
Newcastle upon Tyne, Tyne and Wear
11.2019 - 12.2020
- Assisted in reception and administrative duties while directing patient queries to appropriate departments. Often handled difficult telephone enquiries, directing calls to appropriate Consultants, secretaries and health care staff. Greeting visitors and appropriately directing them to designated areas.
- Collaborated with secretaries to create appointment letters for service users. Using online diaries for consultants, medical staff and patient consultants.
- Provided clerical support, including filing, data entry, to all staff appropriately. Including organising files, faxed reports, and scanned documents into document management systems.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Scanned new documentation and classified data using standard codes to engage storage into appropriate service users' document storage system.
Nanny
Private Family Home
Newcastle upon Tyne, Tyne and Wear
09.2008 - 09.2019
- Assisted children in developing social, cognitive, emotional, and personal skills, ensuring they were always in a safe environment.
- Attended various organised, structured, and educational activity sessions to aid in all-age development, assisting in nurturing their interests within educational, social, and emotional growth through learning-through-play activities.
- Developed engaging educational activities tailored to children's developmental stages, promoting intellectual growth. Entertained children with games, stories and age-appropriate films. Encouraged language development and literacy through storytelling and reading sessions, instilling a love for books. Designed creative arts and craft activities, stimulating their imagination and fine motor skills.
- Provided homework support to reinforce learning and understanding, including fun ways to engage in academic growth.
- Prepared nutritious meals and snacks to support healthy eating habits.
- Implemented routines to foster discipline and structure in daily life, promoting good behaviour using positive reinforcement. Communicated regularly with parents regarding children's progress and behaviour. Built a caring, comfortable relationship with all during difficult times.
- Conducted light housekeeping duties related to the children, including laundry and house tidying. Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Supported children's health and hygiene needs with personalised support and diligent potty training. Fostering independence in children by teaching self-care skills, encouraging personal responsibility, and promoting confidence.
- Implemented consistent bedtime routines, supporting children's health and well-being through adequate rest, along with establishing and maintaining a relaxing night-time schedule to encourage good sleeping habits.
- Administered medication and minor first aid to sick and injured children.
- Transported children to and from school, outdoor spaces, and educational locations.
Administrative Assistant
Newcastle Hospital Staff Bank
Newcastle upon Tyne, Tyne and Wear
04.2012 - 01.2015
- Coordinated administrative support across various hospital departments, enhancing patient correspondence and optimising communication processes.
- Organised and maintained office files for easy access and retrieval.
- Processed incoming correspondence and directed it to appropriate personnel.
- Assisted with data entry tasks to maintain accurate records.
- Provided administrative support to staff to enhance workflow efficiency.
- Communicated effectively with team members to address any queries.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Responded to incoming requests for information, forwarded them to the appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Received, routed, and distributed incoming mail and parcels.
- Secured data by following confidentiality procedures.
- Sorted physical and digital information, sending to correct locations or personnel.
Holiday Nanny/Housekeeper
Private Family
Newcastle upon Tyne, Tyne and Wear
09.2006 - 08.2008
- Supported children in daily activities while maintaining household responsibilities to foster a nurturing environment.
- Assisted in ensuring safety and comfort for children through attentive supervision.
- Contributed to a structured routine to promote positive development and learning outcomes, supervising activities to promote safety and enjoyment.
- Prepared healthy meals tailored to individual dietary needs.
- Maintained cleanliness and organisation of all household areas, assisting with laundry and ironing to uphold family wardrobe standards. Conducted most housekeeping duties within the home for excellent health and hygiene standards. Organised groceries and shopping for the family with an approved item list.
- Promoted good behaviours using positive reinforcement, and communicated with parents to provide daily feedback on the children’s development and progress.
- Engaged children with games, quizzes, and puzzles to aid in their developmental growth.
- Prepared children for school by getting uniforms ready, Packing lunch boxes, dropping off and picking up children from school on time in adherence to school rules.
- Implemented consistent bedtime routines, supporting children's health and well-being through adequate rest, and maintaining a relaxing night-time schedule to encourage good sleeping habits.
- Helped children with homework and supervised school projects to offer encouragement to children to complete tasks on time.
- Administered medication and minor first aid to sick and injured children.
Administrative Assistant
Newcastle upon Tyne Social Services Directive
Newcastle upon Tyne, Tyne and Wear
03.1997 - 07.2006
- Facilitated comprehensive administrative functions within social services, enhancing operational efficiency and support for service users with diverse needs.
- Supported team members by providing necessary resources and information
- Handled incoming correspondence and enquiries to the appropriate Social Services care team, including incoming calls providing prompt responses or directing queries to appropriate departments.
- Organised and maintained filing systems for efficient data retrieval.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Secured data by following confidentiality procedures.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Maintained stringent records of external correspondence. Transcribed information from papers or audio recordings to create different types of files.
Education
Level two - Customer Services
Newcastle City Council
Newcastle upon Tyne01-2022
European Computer Driving Licence - Computer Information Systems
Kenton School
Newcastle upon Tyne2004
RSA Distinction in Word Processing I Part Two - Secretarial
Kenton School
Newcastle upon Tyne, NET2000
RSA Distinction in Word Processing II Part Two - Secretarial
Kenton School
Newcastle upon Tyne2000
RSA in Business Technology Stage Two - Information Technology
Kenton School
Newcastle upon Tyne2000
RSA Distinction in Word Processing II Part One - Secretarial
Kenton School
Newcastle upon Tyne2000
RSA III - Word Processing Pass - Secretarial
Kenton School
Newcastle upon Tyne01-2000
RSA Distinction in Word Processing I Part One - Secertarial
Kenton School
Newcastle upon Tyne1999
NVQ Level 1 - NEBS Management
Newcastle City Council
Newcastle upon Tyne01-1998
RSA in Computer Literacy and Information Technology - Information Technology
Kenton School
Newcastle upon Tyne1997
BTEC National Certificate - Business and Finance
North Tyneside College
Newcastle upon Tyne01-1995
Certificate of higher education - All Subjects
Kenton School
Newcastle upon Tyne1984
Skills
- Excellent organisational skills both within written and verbal communication channels
- Data entry experience covering both Excel and Access setup for data recording, management, and security coverage within shared drives and personal folders
- Administrative support
- Confidentiality adherence including GDPR, Data Protection, Confidential file sharing
- Positive attitude
- Effective communication and customer service excellence, within difficult situations both through person to person or telephone
- Multitasking whilst using task prioritisation
- Document management
- Microsoft Office proficiency in all sections
- SAP knowledge
Timeline
Data Administrator
Siemens Energy
09.2023 - 02.2026
Administrative Assistant
Percy Hedley Foundation
03.2022 - 05.2023
Business Support Assistant
HGS NHS Covid
05.2021 - 09.2021
Administration Assistant
CNTW Hospital Trust
11.2019 - 12.2020
Administrative Assistant
Newcastle Hospital Staff Bank
04.2012 - 01.2015
Nanny
Private Family Home
09.2008 - 09.2019
Holiday Nanny/Housekeeper
Private Family
09.2006 - 08.2008
Administrative Assistant
Newcastle upon Tyne Social Services Directive
03.1997 - 07.2006
Level two - Customer Services
Newcastle City Council
European Computer Driving Licence - Computer Information Systems
Kenton School
RSA Distinction in Word Processing I Part Two - Secretarial
Kenton School
RSA Distinction in Word Processing II Part Two - Secretarial
Kenton School
RSA in Business Technology Stage Two - Information Technology
Kenton School
RSA Distinction in Word Processing II Part One - Secretarial
Kenton School
RSA III - Word Processing Pass - Secretarial
Kenton School
RSA Distinction in Word Processing I Part One - Secertarial
Kenton School
NVQ Level 1 - NEBS Management
Newcastle City Council
RSA in Computer Literacy and Information Technology - Information Technology
Kenton School
BTEC National Certificate - Business and Finance
North Tyneside College
Certificate of higher education - All Subjects
Kenton School
References
Mr S Glazebrook,
me@scottglazebrook.co.uk
Administration Team Lead at Chipchase House
Miss R Todd
r.todd567@gmail.com
Residential Care Officer at Chipchase House
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Custom Section
I authorize the processing of my personal data as indicated in the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), for personnel selection purposes.
References
Mr S Glazebrook,
me@scottglazebrook.co.uk
Administration Team Lead at Chipchase House
Miss R Todd
r.todd567@gmail.com
Residential Care Officer at Chipchase House