Lisa McNamara

• Responsible for handling all new litigation enquiries.
• Offering friendly, efficient customer service and handling situations with ease.
• Discussing in detail with potential clients to gain understanding on the matter and, advise whether the firm can assist on their behalf.
• Liaising with both Partner / Solicitor within our litigation department if and when necessary.
• Providing fee quotes for services regarding each individual matter.
• Carrying out conflict checks.
• Collecting relevant anti money laundering documents, required under law society regulations when opening new matters and adding new clients to the firm's system.
• This role has given me more knowledge in the process involved in building trust with potential new clients, resulting in securing the business for the firm.

• Opening new matters on our SOS system for both individual and business licensing clients.
• Carrying out the required conflict searches.
• Downloading copy Smart Search and Certificate of Incorporation documents in relation to business clients.
• Preparing Terms of Business.
• Issuing fee notes if / when required.

• Working within a busy legal firm's reception. I have been employed doing this for many years now, acting as the first point of contact for a wide range of personnel.
• Greeting clients calling in by telephone and visiting the office in person.
• Delivering front of house duties with a warm and professional manner and providing knowledgeable assistance when required.
• Answering a large volume of telephone calls per day using a multi-line switchboard. Compiling detailed notes and promptly forwarding these as required to the relevant member of staff.
• Providing clerical support to my colleague in our office support department, assisting him with distributing incoming / outgoing mail, copying, faxing and file management.
• Managing our meeting room bookings and partner/solicitor personal calendars, scheduling appointments. Ensuring rooms are prepared for any hospitality if and when required, such as refreshments or finger buffet.
• Arranging local and international courier bookings. Booking taxis for clients and staff.
• Responsible for maintaining a clean and tidy reception area to give visitors a positive impression of the company.
• Arranging any maintenance work required in the office.
• Booking flights, trains and accommodation when solicitor / partner has meetings out with the city.

• I initially joined the firm of Miller Samuel LLP at the age of 17, as an office junior (before their merge with Hill Brown in 2015). Soon after, a position became available for a junior secretary which i applied for and was successful. I worked in this role for 4 years before applying for the role of front of house / reception.
• I was responsible for typing using digital dictation.
• Organised files for court proceedings.
• Obtained signatures from solicitors for legal documents.
• Transcribed legal documents and phone conversations.
• Received and placed telephone calls to clients and prospective clients.
• Drafted and submitted legal documents to senior staff for review and approval.
• Managed client files with highest levels of confidentiality and discretion.

Employed part time for just over 2 years as a salon assistant in a busy tanning salon.

My duties included:

• Serving customers looking to use the various services on offer. Such as tanning beds, teeth whitening, LED facial, along with purchasing beauty products.
• Each shift was covered by 1 member of staff who was responsible for opening up on a morning shift and locking up at the end of the evening shift.
• Required to keep the salon clean and tidy, disinfect equipment after use and hold up exemplary hygiene standards. This was a very busy salon which i worked well in under pressure.
• Replenished salon supplies and retail ranges with excellent merchandising skills.
• Processed cash, card and voucher payments and accurately reconciled tills, cashing up at the end of the day.

I worked part time over the weekend at Nazareth House Care Home while still studying at school. I loved getting to know the residents and striking up a friendship with them during my time here. Some duties included:

• Served breakfast and lunch to residents as well as tea & coffee at periodic intervals.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Cleared tables to remove dirty utensils and leftover food items.
• Carried out general house keeping duties to cover staff absence from time to time.