- Yoga
- Dog Walking / rambling
- Badminton
Lisa McDonald
Milton Keynes,Buckinghamshire
Summary
Experienced professional demonstrating strengths in customer service and documentation preparation. Adapts to changing demands through effective planning and coordination skills. Committed to bringing a proactive approach to future roles, enhancing team performance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Administraion + Sales
Burning Inspirations Ltd
Milton Keynes, Buckinghamshire
11.2000 - 03.2024
- Administration - Invoicing, ordering, planning calendar with booking jobs in.
- Checked deliveries incoming and collections.
- Sales in the showroom, discussing customers requirements taking notes, measuring etc. booking in surveys etc.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Higher National Diploma - Furniture Design and Manufacturing
Rycottewood Collete
Thame, Oxon1994
NNEB - NNEB - Nursery Nurse Educationary Board
Northampton College
Northampton1985
Skills
- Customer relationship management
- Organisational skills
- Sales skills
- Scheduling calenders
- Team collaboration
- Documentation preparation
- Customer service
- Active listening
- Service quality
- Communication skills
- Willingness to learn
- Calm under pressure
- Customer focused
- Project planning and coordination
- Inventory management
- Order processing
Interests
Timeline
Administraion + Sales
Burning Inspirations Ltd
11.2000 - 03.2024
Higher National Diploma - Furniture Design and Manufacturing
Rycottewood Collete
NNEB - NNEB - Nursery Nurse Educationary Board
Northampton College