Lisa Mayfield
Worthing
Summary
Dynamic professional with expertise in root cause analysis and problem resolution, complemented by strong skills in digital design and content creation. Demonstrates exceptional ability in coaching and mentoring peers, with a proven track record of decision-making and accountability under pressure. Known for attention to detail, coupled with excellent communication and negotiation skills. Empathy and emotional intelligence are key strengths, driving effective collaboration and team success.
Overview
20
20
years of professional experience
2033
2033
years of post-secondary education
Work history
Co-Founder
Thats What She Made LTD
Worthing, West Sussex
06.2025 - Current
- Established and manage a small business specialising in custom, handmade gifts for individual customers and corporate clients.
- Personally design and produce gifts using vinyl printing, heat press branding, and other creative techniques, ensuring every product meets the highest quality standards.
- Collaborate with clients to develop personalised designs, ensuring brand alignment and customer satisfaction.
- Manage sales, marketing, and social media presence to grow customer base and brand visibility.
Learning & Development Co-ordinator
SmartestEnergy Business
Worthing, West Sussex
11.2022 - Current
- Assist in the Development, implementation, and manage training programmes that align with organisational objectives.
- Take lead on training initiatives related to specific projects ensuring the workforce is equipped with the necessary skills.
- Collaborate with overseas partners to coordinate and facilitate training programmes.
- Prepare and coordinate training schedules and content in collaboration with stakeholders.
- Conduct training needs assessments to identify gaps and opportunities for skill development, using data provided from Clever Nelly to support this.
- Create engaging and effective learning materials, including presentations, how to guides and multimedia content (using Genially or another platform)
- Regularly review content to ensure this is up-to-date and aligned with industry best practice/compliance.
- Prepare regular reports into Learning and Development Manager on training effectiveness with any recommendations for improvement.
Data Quality Analyst
SmartestEnergy Business
Worthing, West Sussex
12.2019 - 11.2022
- Ensured accurate and timely customer billing by monitoring meter reads, settlement performance, and data integrity across multiple systems.
- Investigated and resolved billing discrepancies, settlement issues, and exceptions to maintain high billing accuracy and customer satisfaction.
- Initiated and managed disputes, erroneous transfers (ETs), refunds, and meter read exceptions, working collaboratively with industry counterparts and internal stakeholders.
- Acted as investigator for revenue protection cases, identifying and mitigating energy theft or loss to protect company revenue.
- Supported colleagues with technical and process-related queries, acting as a subject matter expert for data quality, settlements, and billing accuracy.
Assistant Manager
Currys PCWorld
10.2018 - 12.2019
- Oversee shop floor operations, assigning tasks and guaranteeing high-quality customer service
- Leading sales team, maintaining motivation and engagement
- Supporting and training Team Leaders in responsibilities, ensuring all tasks achieve high quality and compliance
- Completing Banking Activities
- Supporting Warehouse team in Stock Audits
- Conducting daily briefings to drive performance, celebrate colleague success and highlight opportunity areas.
- Dealing with any customer complaints and always striving to empathise and resolve these issues instore.
- Engage daily with internal and external companies regarding maintenance requirements within store and issue resolution.
Sales and People Team Leader
Currys PCWorld
09.2013 - 10.2018
- Helping train the Sales Team Leader in her new role
- Writing Rotas in accordance to Payroll.
- Booking training events for colleagues, including their travel to and from events.
- Post job vacancies, interview potential colleagues and organise the induction for any successful candidate.
- Track the store attendance / lateness, and raise any concerns.
- Conduct Colleague Monthly Reviews, celebrate success or highlight any concerns
- Manage the shop floor, ensuring all customers were greeted and served to a high standard
- Help drive performance to hit KPI’s.
- Speak professionally to customers, and help resolve customer issues
- Organising the colleagues with maintaining their departments.
- Opening and Closing the store. Money handling, alarm setting and safe access.
Sales Assistant
Currys PCWorld
09.2009 - 09.2013
- Being responsible of driving my own performance, as well the department’s performance.
- Working to and achieving KPI’s
- Understanding my customer needs by being helpful, friendly and building a rapport.
- Maintaining my section to a clean and tidy standard, and ensuring all products were out.
- Overcome customer issues
- Excellent product knowledge on all Kitchen Appliances, TV’s and Laptops.
Plumber
K J Caffyn / KRB Plumbing and Heating
06.2005 - 09.2009
- Talking professionally to customers to understand their needs.
- Working efficiently in a team or individually.
- Working alongside other trades and communicating well to ensure the job was completed on time
- Installing Boilers and Central Heating Systems
- Repairing any Plumbing leaks
- Training an apprentice alongside his college course
- Fitting kitchens, bathrooms and central heating systems to a high standard
- Having excellent communication skills with other colleagues as well as the customer
- Working to a clean and tidy standard
- Covering shifts in the company shop, advising customers on different layouts and products.
- Being organised with time and hitting deadlines.
- Use my own initiative to overcome any unexpected problems.
Education
Diploma of Higher Education - Digital Learning Design
Digital Learning Institute
Certificate of Higher Education - 360 Degree Manager Programme
Think Inspire & Create Ltd (TICL)
12.2023 - 12.2024
Talent & Development Course -
Aspire
Worthing, West Sussex 04.2018 - 10.2018
Apprenticeship in Retail -
First4Skills
Hove, Brighton and Hove 03.2011 - 03.2011
NVQ & City and Guilds Levels 1 and 2 - Plumbing and Heating
Central Sussex College
Burgess Hill, West Sussex 09.2005 - 09.2007
GCSE’s -
Steyning Grammar School
Steyning, West Sussex 09.2001 - 09.2005
Skills
- Root cause analysis & problem resolution
- Digital design and content creation
- Coaching and mentoring peers
- Decision-making and accountability under pressure
- Attention to detail with strong brand awareness
- Strong communication and negotiation
- Empathy and emotional intelligence
REFERENCES
References available on Request
Timeline
Co-Founder
Thats What She Made LTD
06.2025 - Current
Certificate of Higher Education - 360 Degree Manager Programme
Think Inspire & Create Ltd (TICL)
12.2023 - 12.2024
Learning & Development Co-ordinator
SmartestEnergy Business
11.2022 - Current
Data Quality Analyst
SmartestEnergy Business
12.2019 - 11.2022
Assistant Manager
Currys PCWorld
10.2018 - 12.2019
Talent & Development Course -
Aspire
04.2018 - 10.2018
Sales and People Team Leader
Currys PCWorld
09.2013 - 10.2018
Apprenticeship in Retail -
First4Skills
03.2011 - 03.2011
Sales Assistant
Currys PCWorld
09.2009 - 09.2013
NVQ & City and Guilds Levels 1 and 2 - Plumbing and Heating
Central Sussex College
09.2005 - 09.2007
Plumber
K J Caffyn / KRB Plumbing and Heating
06.2005 - 09.2009
GCSE’s -
Steyning Grammar School
09.2001 - 09.2005
Diploma of Higher Education - Digital Learning Design
Digital Learning Institute