Summary
Overview
Work history
Education
Skills
Timeline
Generic
Lisa Marshall

Lisa Marshall

Stourbridge,West Midlands

Summary

Dedicated professional with a strong background in customer service and team collaboration. Skilled in using cash registers, managing payments, and ensuring a clean working environment. Adept at maintaining food safety standards, restocking inventory, and promoting brand awareness. Committed to enhancing customer satisfaction through exceptional service and operational efficiency.

Overview

39
39
years of professional experience
5
5
years of post-secondary education

Work history

District manager

Slimming World
South East Wales , South Glamorgan
01.2011 - 03.2025
  • Developed promotional strategies tailored to franchisee needs
  • Enhanced support for front-line teams using weekly calls and planned visits
  • Created and implemented promotional plans to boost customer participation
  • Created specialised training programmes for skill development
  • Managed team of 90 franchisee and 8 managers, driving performance with motivational strategies to exceed targets.
  • Analysed reports to identify trends and update strategies.
  • Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
  • Conducted periodic performance reviews of subordinates, providing constructive feedback.
  • Conducted training sessions to educate franchisees on best practices and procedures, increasing team performance.
  • Developed training programmes for staff skill enhancement.
  • Ensured compliance with company standards, maintaining brand reputation.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working franchisees.
  • Travelled across the district to ensure quality of service.
  • Coordinated merchandise allocation amongst teams to optimise results.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Mediated staff disputes, promoting a harmonious work environment.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued growth.
  • Handled escalated customer complaints, safeguarding customer satisfaction.
  • Facilitated regular meetings with franchisees and managers, ensuring alignment of objectives.

Consultant

Slimming World
Cardiff, South Glamorgan
07.1997 - 01.2011
  • Built thriving groups where members feel safe and cared for.
  • inspired members to make positive changes that help them stay slim for life.
  • Shared the knowledge gained through head office training to support and encourage my group.
  • Helped improve customer satisfaction and achieve measurable results
  • Managed group opening from initial planning to successful completion.
  • Facilitated smooth opening, running, liaising with venue staff and suppliers to troubleshoot and coordinate operations.
  • Developed advertising strategies to achieve revenue and goals.
  • Wrote engaging, entertaining and informative media scripts for different uses.
  • Handled social media promotion tasks, expanding online presence.
  • Delivered persuasive pitches about products to attract potential buyers.
  • Evaluated campaign performance to optimise return on investment.
  • Maximised media coverage through tactical planning and communications.
  • Developed positive brand image by ensuring professional representation at all times.
  • Utilised feedback from customers to refine future promotions strategy.
  • Built public relations strategies for broadened advertising scope.

Catering general assistant

Lucky Palace
Cardiff, South Glamorgan
10.1992 - 09.1998
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Checked quality of groceries upon delivery to ensure freshness of ingredients used in cooking.
  • Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
  • Delivered high-quality customer service with a friendly attitude.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
  • Maintained cleanliness in the kitchen by scrubbing pots and pans.
  • Followed hygiene standards in all tasks to maintain food safety regulations.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Cleaned workstations after every use, adhering to health and safety guidelines.
  • Prepared service area and kitchen equipment as directed.
  • Served food to customers with outstanding customer service.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
  • Handled cash transactions at the counter, ensuring correct change was given back to customers.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Packed takeaway orders accurately for customer convenience.
  • Executed dishwashing duties, maintaining kitchen cleanliness and orderliness.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Stay at home Mum

Self
11.1991 - 10.1992

General assistant

The Movie Centre
Cardiff, South Glamorgan
08.1988 - 09.1990
  • Took and relayed messages between staff, customers and other parties.
  • Assisted with inventory management for efficient stock control.
  • Maintained a clean, organised workspace to ensure smooth daily operations.

Apprentice hairdresser

Sweeney'[s Hair Design
Cardiff, South Glamorgan
08.1986 - 08.1988
  • Managed complex schedules for multiple stylists, coordinating and confirming client appointments.
  • Prepared and mixed colour formulas for clients' hair.
  • Carried out simple hair treatments under supervision of qualified stylists.
  • Sustained cleanliness of salon, enhancing overall client experience.
  • Maintained safe working practices with colours and chemicals, adhering to proper use and disposal guidelines.
  • Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
  • Provided regular refreshments and snacks for continued customer satisfaction.
  • Greeted customers warmly upon arrival, establishing a welcoming environment in the salon.

Education

GCSEs -

Llanrumney High School
Cardiff Wales
09.1981 - 07.1986

Skills


  • I enjoy engaging with people and working as part of a team
  • I enjoy seeing people return after enjoying the product and service
  • I am capable of ensuring full menu is available by restocking and ordering where necessary
  • I have previously used cash register to record orders and calculate bills
  • Collected payment and given change
  • Maintaining a clean working environment
  • Ensuring food safety and sanitation standards are met
  • Promoting brand awareness

Timeline

District manager

Slimming World
01.2011 - 03.2025

Consultant

Slimming World
07.1997 - 01.2011

Catering general assistant

Lucky Palace
10.1992 - 09.1998

Stay at home Mum

Self
11.1991 - 10.1992

General assistant

The Movie Centre
08.1988 - 09.1990

Apprentice hairdresser

Sweeney'[s Hair Design
08.1986 - 08.1988

GCSEs -

Llanrumney High School
09.1981 - 07.1986

Similar Profiles

Create profile
Lisa Marshall