Lisa Mao

• Implementing evidence-based neuro practices in treatment approaches, staying current with best practices.
• Educating patients, families and caregivers on home exercise programmes that complement therapy sessions.
• Increased patient satisfaction rates by consistently delivering compassionate, respectful care.
• Maintained open lines of communication with referring physicians and case managers to ensure coordinated care efforts.

Kensington and Chelsea Community Neuro Team

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Led complex case meeting with interdisciplinary team of medical professionals and specialists for effective coordinated patient care.
• Improved patient satisfaction through compassionate care and effective communication of treatment plans and expectations.

Pembridge Hospice

• Expert and sound clinical reasoning to support palliative patients to rehab in a safe way, in line with guidelines.
• Integrated collaboratively working with multi-disciplinary team members for holistic patient-centred care, to improve quality of life and End of Life care.
• Assisted in developing strategic plan that aligned with long-term organisational goals.

Westminster Community Neuro Team

• Facilitating neuro specific training, education and support for junior staff.
• Collected and analysed data for waiting list projections and management.
• Participated in National Parkinson's Disease audit

• Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
• Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
• Maintained open lines of communication with referring physicians to ensure coordinated care efforts.

Tower Hamlets Community Neuro Team

• Successfully led a multi-disciplinary rehabilitation team of 9 through COVID-19 pandemic, navigating service criteria changes and staff redeployment to ensure delivery of safe, high-quality patient care.
• Implemented use of Digital Telehealth and developed local guidelines for clinicians and patients.
• Role model for performance by consistently meeting monthly productivity targets above 100%.
• Led cross-functional teams for successful project execution, while maintaining strong collaboration among team members.
• Implemented new training programmes for staff, leading to higher employee retention rates and better overall performance.
• Use of health data systems to analyse team productivity, KPI’s, outcome measures, and impact of care

Acute Neuro Team

• Led team of 4 through acute phase of COVID-19.
• Service development of new Band 7 role in team - collation of analytical statistics to track and analyse operational data and streamlining referral criteria.
• Devised and implemented processes and procedures to streamline operations.
• Expert consultancy rehab advisory role for wider colleagues.

Integrated Independence Team

• Developed new diary management system for Early Supported Discharges (ESD), resulting in an average 85% operational capacity efficiency.
• Local Sentinel Stroke National Audit Programme (SSNAP) champion.
• Led Quality Improvement project in community stroke team - increasing team profile, pathway redesign and reduce length of stay, resulting in 29% increase in annual referral rate.
• Set up and led evaluation of pilot scheme for Neurology consultant input in team meetings.
• Improved team collaboration by initiating regular strategy meetings.
• Key community link in local, regional and national stakeholder engagement meetings to remodel community Stroke services in Hackney.
• Line management of clinical and non-clinical staff, monitoring activity and performance, developing skill-set and completing annual appraisals.
• Successful Sickness Absence management, in line with local policy.

Acute Stroke Team

• Effective multi-disciplinary working for effective patient outcomes and experience.
• Highly skilled in complex stroke intervention, hospital discharges and managing patient/family complaints.
• Line Management of junior and support staff.
• Successful Performance management of junior physiotherapist.
  

Admission Avoidance Team

• Sound clinical decision making to facilitate timely discharges.
• Effective system working with Social care and Voluntary services to achieve successful A&E and hospital discharges.
• Involved in the Frequent Attenders project, working collaboratively with Emergency medical and Psych team to develop care plans for frequent attenders.

Westminster Community Neuro Team

• Assisted with effective waiting list management.
• Collaborative multi-disciplinary team working.
• Developed comprehensive treatment plans and goals to address individual patient needs.

Mixed Band 5 and 6 rotations.