Lisa Madoc-Jones
Coleraine,County Londonderry
Summary
I am a highly motivated and skilled professional with extensive expertise in accounts payable, supply chain, IT, customer service, and time management skills. I demonstrate excellent communication abilities and have a proven track record in team leadership and conflict resolution. I am proficient in Microsoft 365, Windows 10 & 11, Google Docs, and Adobe Acrobat, with significant experience in spreadsheet creation and email management. I am adept at serving customers and engaging directly with suppliers and clients, ensuring clear understanding and effective responses. I have the ability to schedule tasks to meet critical deadlines while managing multiple projects efficiently. I possess strong decision-making capabilities to analyse situations, adapt to changes, and maintain project momentum.
Overview
2
2
Languages
2
2
years of post-secondary education
29
29
years of professional experience
Work history
Accounts Payable Officer
CP Hire Ltd
Coleraine, Co. Londondery
2012.01 - Current
- Organised timely processing of invoices and payments.
- Work with over 250 suppliers as part of my role
- Managed timely payments to suppliers, ensuring excellent relationships.
- Reconciliation of supplier invoices and accounts.
- Resolved invoice discrepancies, enhancing overall financial accuracy.
- Enhanced financial control with thorough verification of invoices.
- Addressed supplier queries to resolve issues promptly, strengthening supplier relationships.
- Streamlined invoice processing with automation software, increasing processing speed.
- Produced monthly reports by consolidating payment data.
- Facilitated smooth audits by maintaining organised records.
- Compiled records for audits to facilitate smooth and complete reviews.
- Collaborated with finance team, improving end-of-month closing procedures.
- Enhanced cash flow by implementing effective management strategies. management, reducing late payment fees.
- Initiated process improvements, enhancing efficiency in account payables operations.
- Coordinated with procurement team to ensure accurate invoicing.
- Processed credit notes promptly.
- Ensured correct general ledger postings for improved accuracy.
- Used correct classifications and coding for accounting transactions.
IT technician
CP Hire Ltd
Coleraine, Co. Londonderry
2012.01 - Current
- Provided high-quality technical support to 60 users daily, ensuring timely resolution of issues.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Resolved critical system bugs ensuring minimal disruption to work flow.
- Managed secure network access for remote workers successfully.
- Ensured data security through the implementation of robust backup procedures.
- Set up, configured, and troubleshot Microsoft 365 applications.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Served as IT Technician for Head Office in Coleraine and 6 depots weekly, ensuring consistent support across locations.
- Provided IT support to staff members, improving overall operational efficiency.
- Managed IT inventory, tracking all equipment in use to facilitate resource availability.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
Supply Chain Manager
NACCO Materials Handling Group
Craigavon, Co. Armagh
1997.07 - 2011.02
- Managed supplier relationships, improving delivery timescales and product quality.
- Implemented an effective vendor management system to improve supplier performance.
- Streamlined purchasing processes to ensure timely delivery of products and services.
- Maintained a consistent supply chain by monitoring delivery timescales against forecasted needs.
- Led daily operations of a 15-member team, ensuring achievement of departmental targets and alignment with strategic goals.
- Coordinated with internal departments for efficient procurement planning, leading to smooth operations.
- Organised logistics to ensure timely delivery of products.
- Liaised with customers and other departments to plan timely transportation of goods.
- Coordinated with cross-functional teams to streamline production processes.
- Created contingency plans to address potential supply chain disruptions, ensuring continuity of operations.
- Conducted regular reviews of suppliers' performance, maintaining high standards across the board.
- Facilitated training programmes for staff on the latest supply chain management practices.
- Reported on monthly and annual activity to assess performance against goals.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Defined KPI targets to maintain solid standards of work in the Supply Chain team.
- Assessed staff and team performance on a regular basis.
- Worked closely with the sales team to manage customer expectations on product availability and delivery timings.
Education
Master of Business Administration - Business
Sheffield Hallam University
Sheffield (part-time through Nacco)BA Honours European Business Studies - European Business Studies
University of Ulster
ColeraineA-Levels -
Coleraine High School
Coleraine 1991.09 - 1993.06
GCSEs -
Coleraine High School
ColeraineSkills
IT Skills:
Highly skilled in IT including Microsoft 365 (Excel/Word/Email), Windows 10 & 11, Google Docs & Adobe Acrobat I have a lot of experience in creating and maintaining spreadsheets, managing emails and navigating the internet
Time Management Skills:
I have a lot of experience in scheduling my time wisely and this time management enables me to balance my work in order to stay focused, set goals, and do a task successfully and meet critical deadlines I have the ability to manage multiple projects and focus on priorities
Customer and Client Skills:
I have a lot of skill and experience in serving customers and also direct communication with suppliers & clients I am an excellent listener, ensuring that I understand the message clearly, learn about the information and give the right response
Decision Making Skills:
I have the capability to analyse and evaluate a situation before acting and make a clear plan to achieve a successful outcome I am able to solve problems creatively and adapt to changing situations I can make informed decisions to keep projects on track
Interpersonal Skills:
- I have the capability to analyse and evaluate a situation before acting and make a clear plan to achieve a successful outcome I am able to solve problems creatively and adapt to changing situations I can make informed decisions to keep projects on track
Team Leadership Skills:
I have many years experience managing people who directly report to me During this time, I have undertaken many individual performance appraisals I always try to encourage a positive working environment where everyone is listened to respected
Languages
Spanish
Advanced
French
Upper intermediate
Affiliations
- I was a Semi-professional badminton player in my younger years and represented my country at international level up to the age of 18. I also hold a qualification in Badminton Coaching and have helped to train and coach the Ulster U14 team. I enjoy reading, travelling and spending quality time with friends and family.
Accomplishments
Honours in school for my badminton skills.
Representative in the Ulster & All Ireland U14 & U16 Badmintion Teams.
Timeline
Accounts Payable Officer
CP Hire Ltd
2012.01 - Current
IT technician
CP Hire Ltd
2012.01 - Current
Supply Chain Manager
NACCO Materials Handling Group
1997.07 - 2011.02
A-Levels -
Coleraine High School
1991.09 - 1993.06
Master of Business Administration - Business
Sheffield Hallam University
BA Honours European Business Studies - European Business Studies
University of Ulster
GCSEs -
Coleraine High School