Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Timeline
Generic

Lisa Kurlfinke

Milton Keynes,Buckinghamshire

Summary

I am highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. I can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. I enjoy problem-solving and possess strong organisational skills to enhance workplace productivity and efficiency.

Experience working within the following industries; Manufacturing, Facilities management, Medical, Robotics, Retail, recruitment and the Motor Industry.

During my career to date I have worked as a PA to a Director of Psychiatry, Centre Assistant for serviced offices, a Credit Control Administrator, Sales Ledger, Dental Nurse Manager as well as various administration roles.

Overview

33
33
years of professional experience

Work history

Reptile Breeding

Own
Milton Keynes
04.2020 - 06.2025
  • Client Relationship Management (CRM)
  • Management
  • Marketing and advertising
  • Market Research
  • Professionalism
  • Portfolio Management
  • Used recognised breeding practices to improve stock health and profits.
  • Adhered strictly to animal welfare regulations during all breeding activities upholding ethical standards.
  • Conducted selective breeding practices, improved genetic quality in offspring.

Sales Administrator

Tapi Carpets
07.2021 - 04.2022
  • Managing the fitter’s workload which included their diaries
  • Managing stock and completing stock reports, allocating and adjusting stock and shipping orders on Nevision
  • Adding new customers to the system
  • Handling and dealing with petty cash
  • Building relationships with suppliers, B2B along with maintaining good customer service
  • Payment management
  • Maintaining emails and providing high levels of customer service

Administrator

Various Contracts Agencies (ended due to lockdown)
01.2018 - 03.2020
  • PA to a director of Psychiatry (medical recruitment)
  • To create contracts both on and off framework.
  • Timesheet processing, timesheet reports.
  • Active booking reports.
  • Arranging accommodation.
  • Compliance and dealing with enquiries.
  • Using Eclipse recruitment manager, 247 time, excel, windows, outlook.
  • Assisting with all administration using Excel, Word, IBM notes, SAP, Toolbox, Sage, Oneserve, Windows, Email.
  • Calibration certificates.
  • Calibration Inductions using Toolbox ADO.
  • Inspect returned items for damage and prepare production return tracker.
  • Implementing Work Instructions, Department Procedures & Standard Operating Procedures.
  • First Article Inspection reports and drawings using IFS.
  • Raising purchase orders using word and excel.
  • Ordering stock, lunches etc.
  • Meeting room co-ordination, diary management of 9 diaries using outlook.
  • Working with contractors, issuing safety packs, induction packs, method statements, administration.
  • Invoicing, timesheets using SAP and Excel.
  • Manage FOH.
  • Help control the sales ledger.
  • Producing sales Invoices and sending them out using Oneserve and Sage.
  • Manual invoicing.
  • Uploading the cash onto Sage and allocating cash.
  • To upload details of timesheets onto Oneserve for each job.
  • To produce statements of accounts.
  • Producing credits for clients once they have been approved by management.
  • PO logging for purchase ledger.
  • Credit card reconciliation.
  • Credit control.
  • Manage the accounts email inbox as well as my own.

Credit Control Administrator

Rig Medical
06.2017 - 12.2017
  • Managing four email accounts. My own, credit control, Healthcare and Locums. I organised and cleared over 6000 backlogged emails within my first month of starting with the company.
  • To chase remittances via email or phone. I helped trusts set up email correspondence and made sure they had the correct information, making payments easier and accurate.
  • Manage 18 INP accounts, which involved creating Invoices, obtaining purchase order numbers and Business registration numbers. This involved a lot of communication with the trusts and Staff banks within the NHS and a lot of spreadsheets updating.
  • Use various credit control software, internal, invoice and finance as well as using Microsoft office, including excel spreadsheets, one drive and outlook.
  • To create and manage INP Procedures. This was done using word and designed to make life easier and time more manageable.
  • Dealing with all general enquiries via phone and email.
  • I rearranged the filing system to make paperwork more accessible. Where I was able, I changed paper to electronic filing.
  • Incoming and outgoing post, to record all income post and either response to it or to pass on to the correct department.
  • Receive correspondence from various trust regarding any refunds that may be due and to obtain all information to send to the finance department.
  • To create Statements and send out for overdue money.
  • To take some of the pressure off the credit controllers by doing some of their workload, including invoicing, enquiries via email and telephone.

Travelling

01.2016 - 06.2017
  • I spent this time travelling, exploring some new places. This time off work felt beneficial for me as this is one of my interests I got to explore.

Centre Assistant / Facilities Administrator

Bucks Bizz
01.2015 - 01.2016
  • To work closely with clients and contractors and to build strong working relationships.
  • To monitor the building and client offices and units, report and oversee any work to be carried out.
  • Help the finance department with Invoicing, data entry.
  • Responsible for cashing up the café daily, which consisted of entering cash collected into the system, logging all receipts, and using spreadsheets on Excel.
  • Administration work, using Microsoft office, outlook, Excel, and Dropbox.

Raising my children

Career break
02.2011 - 01.2015

Administrator/Host

Motorbodies LTD
03.2003 - 02.2011

Dental Nurse Manager

Stopsley Dental Healthcare
01.1992 - 02.2003

Education

A-Levels -

Lealands High School
Luton

Skills


  • Invoicing
  • Time management
  • Client Relationship Management
  • Analytical
  • Strategical
  • Budgeting and financial planning
  • Attention to Detail
  • Financial reporting
  • Order processing
  • Database management
  • Highly organised
  • Reporting and documentation
  • Event planning
  • Policy implementation
  • Professional correspondence
  • Contract management
  • Basic accounting
  • Database administration
  • Records management
  • Telephone etiquette
  • Organisation and prioritisation
  • Communication proficiency
  • Procurement procedures
  • Budgeting and financial analysis
  • Resilience under pressure
  • Health and Safety Compliance
  • Customer Service
  • Leadership skills
  • Conflict Resolution

Websites

Accomplishments

  • Recognition for strong client relationship building
  • Dealing with a severe backlog of client enquiries (6,000+) within my first month in Credit Control
  • Managing a team of six nurses and delivering innovative ideas to the team (for example, through training)

Timeline

Sales Administrator

Tapi Carpets
07.2021 - 04.2022

Reptile Breeding

Own
04.2020 - 06.2025

Administrator

Various Contracts Agencies (ended due to lockdown)
01.2018 - 03.2020

Credit Control Administrator

Rig Medical
06.2017 - 12.2017

Travelling

01.2016 - 06.2017

Centre Assistant / Facilities Administrator

Bucks Bizz
01.2015 - 01.2016

Raising my children

Career break
02.2011 - 01.2015

Administrator/Host

Motorbodies LTD
03.2003 - 02.2011

Dental Nurse Manager

Stopsley Dental Healthcare
01.1992 - 02.2003

A-Levels -

Lealands High School

Similar Profiles

Create profile
Lisa Kurlfinke