Lisa Kurlfinke
Milton Keynes,Buckinghamshire
Summary
I am highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. I can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. I enjoy problem-solving and possess strong organisational skills to enhance workplace productivity and efficiency.
Experience working within the following industries; Manufacturing, Facilities management, Medical, Robotics, Retail, recruitment and the Motor Industry.
During my career to date I have worked as a PA to a Director of Psychiatry, Centre Assistant for serviced offices, a Credit Control Administrator, Sales Ledger, Dental Nurse Manager as well as various administration roles.
Overview
33
33
years of professional experience
Work history
Reptile Breeding
Own
Milton Keynes
04.2020 - 06.2025
- Client Relationship Management (CRM)
- Management
- Marketing and advertising
- Market Research
- Professionalism
- Portfolio Management
- Used recognised breeding practices to improve stock health and profits.
- Adhered strictly to animal welfare regulations during all breeding activities upholding ethical standards.
- Conducted selective breeding practices, improved genetic quality in offspring.
Sales Administrator
Tapi Carpets
07.2021 - 04.2022
- Managing the fitter’s workload which included their diaries
- Managing stock and completing stock reports, allocating and adjusting stock and shipping orders on Nevision
- Adding new customers to the system
- Handling and dealing with petty cash
- Building relationships with suppliers, B2B along with maintaining good customer service
- Payment management
- Maintaining emails and providing high levels of customer service
Administrator
Various Contracts Agencies (ended due to lockdown)
01.2018 - 03.2020
- PA to a director of Psychiatry (medical recruitment)
- To create contracts both on and off framework.
- Timesheet processing, timesheet reports.
- Active booking reports.
- Arranging accommodation.
- Compliance and dealing with enquiries.
- Using Eclipse recruitment manager, 247 time, excel, windows, outlook.
- Assisting with all administration using Excel, Word, IBM notes, SAP, Toolbox, Sage, Oneserve, Windows, Email.
- Calibration certificates.
- Calibration Inductions using Toolbox ADO.
- Inspect returned items for damage and prepare production return tracker.
- Implementing Work Instructions, Department Procedures & Standard Operating Procedures.
- First Article Inspection reports and drawings using IFS.
- Raising purchase orders using word and excel.
- Ordering stock, lunches etc.
- Meeting room co-ordination, diary management of 9 diaries using outlook.
- Working with contractors, issuing safety packs, induction packs, method statements, administration.
- Invoicing, timesheets using SAP and Excel.
- Manage FOH.
- Help control the sales ledger.
- Producing sales Invoices and sending them out using Oneserve and Sage.
- Manual invoicing.
- Uploading the cash onto Sage and allocating cash.
- To upload details of timesheets onto Oneserve for each job.
- To produce statements of accounts.
- Producing credits for clients once they have been approved by management.
- PO logging for purchase ledger.
- Credit card reconciliation.
- Credit control.
- Manage the accounts email inbox as well as my own.
Credit Control Administrator
Rig Medical
06.2017 - 12.2017
- Managing four email accounts. My own, credit control, Healthcare and Locums. I organised and cleared over 6000 backlogged emails within my first month of starting with the company.
- To chase remittances via email or phone. I helped trusts set up email correspondence and made sure they had the correct information, making payments easier and accurate.
- Manage 18 INP accounts, which involved creating Invoices, obtaining purchase order numbers and Business registration numbers. This involved a lot of communication with the trusts and Staff banks within the NHS and a lot of spreadsheets updating.
- Use various credit control software, internal, invoice and finance as well as using Microsoft office, including excel spreadsheets, one drive and outlook.
- To create and manage INP Procedures. This was done using word and designed to make life easier and time more manageable.
- Dealing with all general enquiries via phone and email.
- I rearranged the filing system to make paperwork more accessible. Where I was able, I changed paper to electronic filing.
- Incoming and outgoing post, to record all income post and either response to it or to pass on to the correct department.
- Receive correspondence from various trust regarding any refunds that may be due and to obtain all information to send to the finance department.
- To create Statements and send out for overdue money.
- To take some of the pressure off the credit controllers by doing some of their workload, including invoicing, enquiries via email and telephone.
Travelling
01.2016 - 06.2017
- I spent this time travelling, exploring some new places. This time off work felt beneficial for me as this is one of my interests I got to explore.
Centre Assistant / Facilities Administrator
Bucks Bizz
01.2015 - 01.2016
- To work closely with clients and contractors and to build strong working relationships.
- To monitor the building and client offices and units, report and oversee any work to be carried out.
- Help the finance department with Invoicing, data entry.
- Responsible for cashing up the café daily, which consisted of entering cash collected into the system, logging all receipts, and using spreadsheets on Excel.
- Administration work, using Microsoft office, outlook, Excel, and Dropbox.
Raising my children
Career break
02.2011 - 01.2015
Administrator/Host
Motorbodies LTD
03.2003 - 02.2011
Dental Nurse Manager
Stopsley Dental Healthcare
01.1992 - 02.2003
Education
A-Levels -
Lealands High School
LutonSkills
- Invoicing
- Time management
- Client Relationship Management
- Analytical
- Strategical
- Budgeting and financial planning
- Attention to Detail
- Financial reporting
- Order processing
- Database management
- Highly organised
- Reporting and documentation
- Event planning
- Policy implementation
- Professional correspondence
- Contract management
- Basic accounting
- Database administration
- Records management
- Telephone etiquette
- Organisation and prioritisation
- Communication proficiency
- Procurement procedures
- Budgeting and financial analysis
- Resilience under pressure
- Health and Safety Compliance
- Customer Service
- Leadership skills
- Conflict Resolution
Websites
Accomplishments
- Recognition for strong client relationship building
- Dealing with a severe backlog of client enquiries (6,000+) within my first month in Credit Control
- Managing a team of six nurses and delivering innovative ideas to the team (for example, through training)
Timeline
Sales Administrator
Tapi Carpets
07.2021 - 04.2022
Reptile Breeding
Own
04.2020 - 06.2025
Administrator
Various Contracts Agencies (ended due to lockdown)
01.2018 - 03.2020
Credit Control Administrator
Rig Medical
06.2017 - 12.2017
Travelling
01.2016 - 06.2017
Centre Assistant / Facilities Administrator
Bucks Bizz
01.2015 - 01.2016
Raising my children
Career break
02.2011 - 01.2015
Administrator/Host
Motorbodies LTD
03.2003 - 02.2011
Dental Nurse Manager
Stopsley Dental Healthcare
01.1992 - 02.2003
A-Levels -
Lealands High School
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