Lisa Kroukamp
Glasgow,West Dunbartonshire
Summary
A professional, enthusiastic individual with experience in customer service, care, and administrative roles. I have successfully run my own business and taken on varied roles, demonstrating the ability to adapt quickly and handle confidential and sensitive matters with tact and discretion. I'm respectful, dependable, and work effectively both independently and as part of a team. I have recently completed an SQA Level 4 in Propagation with Organic Crop Growing - an area I am passionate about and eager to pursue further. I am now seeking a new opportunity where I can apply and expand my skills, with a willingness to undertake any necessary training.
Overview
30
30
years of professional experience
2026
2026
years of post-secondary education
Work history
Dog Walking & Boarding Services
Self Employed
Glasgow, West Dunbartonshire
06.2022 - 04.2025
- Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
- Followed specific instructions from dog owners, ensuring personalised care.
- Built rapport with clients by meeting their individual pet care needs.
- Administered medication as required by dog owner instructions, maintaining animal's health.
- Enhanced customer loyalty through reliable and professional dog walking services.
Holistic therapist
Self Employed
West Dunbartonshire, West Dunbartonshire
05.2012 - Current
- Balanced chakras using crystal healing methods, promoted harmony within body and mind of clients.
- Provided advice on diet, nutrition, and lifestyle changes contributing to healthier living standards for clients.
- Enhanced client well-being by providing holistic therapeutic treatments.
- Utilised essential oils in aromatherapy sessions, reduced anxiety levels in clients.
- Alleviated patient stress for improved mental health through aromatherapy sessions.
- Provided reiki sessions for enhanced emotional balance and stress reduction.
Retail Assistant
Osiris/Poison Clothing Ltd
Glasgow
01.2011 - 01.2013
- Company Overview: Retail company based in Glasgow.
- I was responsible for receiving and unpacking shipments from suppliers, labelling and arranging goods on display shelves.
- Providing excellent customer assistance while taking till payments at checkout point.
- I was then promoted to Logistics Administrator which involved supervising deliveries and shipment of products and packages.
- Liaising with clients and customers while ensuring customer satisfaction.
- Also carrying out all admin and communicating duties.
- Retail company based in Glasgow.
Information Support Assistant
NHS24 Golden Jubilee Hospital
01.2008 - 01.2011
- Company Overview: Healthcare organization.
- Information support assistant for the Health Information Team I was responsible for collating data from external sources such as databases and inputting into the NHS Knowledge Management System.
- Also maintaining and updating of Library resources and dealing with enquiries and complaints from internal and external members of staff relating to information within the Health Information Team's remit.
- Healthcare organization.
Support Worker
Leonard Cheshire
Glasgow
01.2006 - 01.2008
- Company Overview: Organization supporting individuals with disabilities.
- Supporting clients with physical disabilities and mental health needs by supporting all household tasks, food preparation, administration of medications, accessing community facilities, shopping, socialising and healthcare appointments as well as recording and updating clients person centred plans.
- Organization supporting individuals with disabilities.
PA to Head of IT Services
St Charles Hospital
London
01.2003 - 01.2006
- Company Overview: Healthcare facility in London.
- This position involved being the first point of contact dealing with all correspondence and phone calls as well as diary management, organising meetings, events, conferences and appointments.
- Often controlling access to manager and executive.
- Collating and filing of expenses, booking and arranging travel, transport and accommodation.
- Informing manager of deadlines.
- Typing, compiling reports, presentations and correspondence.
- Managing databases and filing systems.
- Implementing and maintaining procedures and administrative systems.
- Healthcare facility in London.
Customer Services Advisor
Protape Ltd.
London
01.1999 - 01.2002
- Company Overview: Company in the UK media industry.
- Responsible for liaison and supply in person or by phone of blank recording products in the UK media industry.
- Answering customer enquiries, providing information about products or services, making product suggestions and recommendations, responding to customer complaints, feeding issues back to the wider business and issuing refunds.
- Company in the UK media industry.
Head Receptionist
Monkey Valley Nature Resort
South Africa
01.1995 - 01.1998
- Company Overview: Nature resort in South Africa.
- Meeting and greeting guests, organising staff rotas, booking reservations, dealing with enquiries and complaints, taking payments and cash handling.
- Nature resort in South Africa.
Education
SQA Level 4 - Propagation with Organic Crop Growing
Gardening Course
Skills
- Excellent communication and interpersonal skills
- Public Relations
- Upselling
- Resourcefulness
- Ability to work effectively as part of a team
- Ability to work on own initiative
- Excellent problem solving skills
- Able to prioritise workload
- Organised with excellent time management
Custom
Excellent references available on Request
Timeline
Dog Walking & Boarding Services
Self Employed
06.2022 - 04.2025
Holistic therapist
Self Employed
05.2012 - Current
Retail Assistant
Osiris/Poison Clothing Ltd
01.2011 - 01.2013
Information Support Assistant
NHS24 Golden Jubilee Hospital
01.2008 - 01.2011
Support Worker
Leonard Cheshire
01.2006 - 01.2008
PA to Head of IT Services
St Charles Hospital
01.2003 - 01.2006
Customer Services Advisor
Protape Ltd.
01.1999 - 01.2002
Head Receptionist
Monkey Valley Nature Resort
01.1995 - 01.1998
SQA Level 4 - Propagation with Organic Crop Growing
Gardening Course
Similar Profiles
RATHEEKA FRANCIS SUTHARSANRATHEEKA FRANCIS SUTHARSAN
Private Tutor at SELF EMPLOYEDPrivate Tutor at SELF EMPLOYED
Jodie KimmettJodie Kimmett
Cake Decorator/Baker at Self EmployedCake Decorator/Baker at Self Employed
HIRENKUMAR PATELHIRENKUMAR PATEL
Senior Technical Architect - Java at Self EmployedSenior Technical Architect - Java at Self Employed
Heather RyanHeather Ryan
CHILDCARE PROVIDER at Self EmployedCHILDCARE PROVIDER at Self Employed
PAULINE L BEDSONPAULINE L BEDSON
Staff Nurse Band 5, orthopedic and trauma at NHS Greater Glasgow and ClydeStaff Nurse Band 5, orthopedic and trauma at NHS Greater Glasgow and Clyde