Summary
Overview
Work history
Education
Skills
References
Certification
Timeline
Generic

Lisa Jones

Castleford,Wakefield

Summary

Professional with extensive knowledge in Customer Services and Supply Chain, demonstrating a process-driven approach and strong communication skills with both internal and external stakeholders. Confident in data analysis, conflict management, and issue resolution, with a deep understanding of the NHS landscape. Known for collaborative work ethic and commitment to delivering high-quality results.


Experienced Customer Services Advisor recognised for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers & identifying needs.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Sports Centre receptionist

Lock Lane Sports Centre
Castleford, Wakefield
08.2024 - Current
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Upheld confidentiality with sensitive information handling procedures.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.

Customer Relations, Team Manager & Case Management

NHS Supply Chain and Movianto
Normanton, West Yorkshire
11.2010 - 07.2024
  • Oversaw customer account inquiries for both NHS Acute and Community customers, accurately providing information to resolve service queries and guarantee customer satisfaction
  • Provided friendly, attentive service to NHS patients in their own home by promptly responding to customer enquiries and processing order requests
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps, and implementing corrective action
  • Taught employees how to best serve customers
  • Upheld privacy and security requirements established by national legislation.
  • Input customer information, call notes, and personal data onto internal database.
  • Co-ordinated referrals and escalations to obtain specialised support.


  • Case management.
  • Handled high-stress situations with calm, ensuring client safety.
  • Resolved crises to ensure the well-being of individuals under care.
  • Organised regular follow-ups for continuous assessment of client progress.
  • Updated patient files regularly maintaining accurate records at all times.
  • Maintained strict confidentiality regarding patient information according to legal guidelines.
  • Organised and participated in case conferences to enhance communication and coordination.
  • Documented case files to maintain clinical records.
  • Progressed cases quickly through accurate data processing and management.
  • Maintained confidential case documentation in line with data protection regulations.
  • Attended regular training and supervision workshops for improved service.

Education

GCSEs - GCSE

Airedale High School
Castleford
09.1989 - 04.1993

Skills

  • Extensive work knowledge in both Customer Services, and Supply Chain
  • Process driven
  • Strong communicator with internal and external stakeholders
  • Confident with data analysis
  • Conflict management and issue resolution experience
  • Great understanding and knowledge of the NHS landscape
  • Collaborative worker


References

Available upon request

Certification

NVQ's supported by NHS Supply chain


BTEC Level 2 - Business & Administration


Level 1 - English


Level 1& 2 - Maths


Level 2 - Customer Service


Level 1 - Information & Communication Technology


Timeline

Sports Centre receptionist

Lock Lane Sports Centre
08.2024 - Current

Customer Relations, Team Manager & Case Management

NHS Supply Chain and Movianto
11.2010 - 07.2024

GCSEs - GCSE

Airedale High School
09.1989 - 04.1993

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Lisa Jones