Lisa Jeffreys

• Conducted professional calls to maintain service excellence standards.

• Developed substantial repeat client portfolio through effective relationship management.

• Coordinated large group bookings to optimize operational flow efficiently.

• Utilized extensive product knowledge to address booking enquiries effectively.

• Facilitated quick, accurate reservations that improved customer satisfaction.

• Managed high-volume calls and emails, consistently exceeding performance targets.

• Executed bookings using in-house systems and GDS platforms, including Galileo and Sabre.

• Implemented upselling strategies that enhanced revenue through additional services.

• Processed travel deposit and balance payments accurately, maintaining records of receipt.

• Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
• Conducted calls professionally and politely to maintain excellent service standards.
• Employed strong product and systems knowledge to handle booking enquiries.
• Increased client satisfaction by providing tailored travel advice and itinerary planning.
• Recommended hotel packages and initiatives to customers for increased business profits.
• Processed travel deposit and balance payments accurately, maintaining records of receipt.
• Remained knowledgeable on popular attractions and experiences to provide additional travel advice.

• Provided expert destination knowledge to customers, enhancing their holiday experience.
• Created highly detailed itineraries that met specific client preferences and needs.
• Conducted calls professionally and politely to maintain excellent service standards.
• Employed strong product and systems knowledge to handle booking enquiries.
• Informed clients about cancellation policy and associated penalties.
• Confirmed payment of deposits from clients before commencing with bookings.
• Accommodated client requests for customisations or modifications as best as possible.

• Facilitated smooth travel arrangements, enhancing customer experience.
• Offered personalised travel advice for enhanced holiday experiences.
• Assisted customers with all aspects of travel planning leading to successful holidays.
• Conducted calls professionally and politely to maintain excellent service standards.
• Confirmed payment of deposits from clients before commencing with bookings.
• Used destination knowledge to enhance customer trips with local recommendations.
• Employed strong product and systems knowledge to handle booking enquiries.

• Managed complex business travel arrangements for top-level executives and VIPs.
• Dealt effectively with last-minute alterations or requests from clients demonstrating flexibility and problem-solving skills.
• Quickly resolved unforeseen issues or changes in plans whilst maintaining professionalism and poise.
• Delivered exceptional client services by understanding and meeting unique travel preferences.
• Conducted calls professionally and politely to maintain excellent service standards.
• Organised comprehensive itineraries, including flights, accommodation, and transportation for seamless business trips.
• Negotiated contracts with airlines, hotels, car rental companies for the benefit of the client's budget constraint without compromising comfort or convenience.
• Used specialised knowledge of popular business destinations recommending local attractions restaurants during downtime.