LISA J. BATES
Summary
Dynamic professional with expertise in leadership and analytical problem solving. Proven ability to communicate effectively and maintain confidentiality under pressure. Recognized for sound judgment and administrative proficiency in collaborative environments. Committed to fostering an empathetic workplace while delivering practical solutions.
Overview
44
44
years of professional experience
Work history
Receptionist
Health Care SW Ltd
Taunton
2024.01 - 2025.08
- I am employed at Somerset Clinic, part of the group of companies. My role involves ensuring the smooth running of the office on a day to day basis, welcoming patients and visitors and responding to all calls and enquiries. The position also provides full administrative support to the Director of Services and the therapy team. This includes setting up of new electronic patient files and supporting the team with professional correspondence. I organise room bookings, as well as scheduling and facilitating meetings. I am responsible for monitoring and re-ordering stationary, refreshments and housekeeping supplies. I have been involved in the process of archiving and storing old files to electronic versions. I manage incoming and outgoing mail as well as ensuring the security of the building and personal information.
Resident Matron in Senior boarding house (year 10 to 13)
Bradfield College
West Berkshire
2016.08 - 2024.08
- Assisted the House Master with the supervision and pastoral care of 60 plus pupils with particular emphasis on pupil physical and mental health and well-being. Supervision of health and medical of pupils arranging medical appointments as needed. Accurate record keeping and administration. Promote good relationships with parents and guardians. Responsibility for the day to day running of the boarding house. Organise and supervise the domestic team and ensure that they carry out their work effectively and efficiently. Responsible for pupil registration, arranging transport and liaising with the medical centre and other school departments. Good understanding of Health and Safety protocols, regular testing of fire alarms. Reporting maintenance issues. Daily administration tasks and reporting using multiple IT systems and Microsoft packages.
Residential Staff Member
St Mary’s School
Ascot
2015.01 - 2016.07
- A member of the boarding team with responsibility for care and routines of pupils out of lesson time in busy girl’s school. One of 3 senior boarding staff, in charge of the main school building (approx. 300 boarders) late evening and overnight up to 4 nights per week. Other duties include supervision of study and meals; on call for emergencies and medical escorts; pupil registration duties at weekends.
Part-time Sunday receptionist
St Mary’s Ascot
2015.09 - 2015.12
- Answering phone, greeting visitors and administrative duties.
- Left to take up permanent position with St Mary’s Ascot
House Manager
Orchid Court
Egham
2013.06 - 2014.12
- Resident Manager of a retirement development, welfare of owners, upkeep of building including Health and Safety. Daily administration tasks.
Project Coordinator & Administration Assistant to HS Manager
ZSQ-TEC SECURITAS S.L.
2007.01 - 2013.01
- Assisting Manager with day-to-day administration.
Assistant Country Director
CONCERN WORLDWIDE
Dublin
2002.01 - 2006.01
- Khartoum, North Sudan, Assistant Country Director - Responsible for set up, implementation and maintenance of systems for Logistics, Transport, Security, Administration and HR.
- Afghanistan – Assistant Country Director – 1 year contract – similar to above although based far from Head office and Director based in Kabul. Supervision of Logistics, IT, Administration, Security and Transport. Regular liaison with other NGOs, UN agencies and local administrators and government officials.
- Sierra Leone, Emergency Advisor - short contract to lead a country security review and develop a Security Management Plan (SMP) through participatory workshops, training sessions and site visits.
- Liberia – Assistant Country Director - Report to Country Director to ensure effective implementation of HR, Administration, Logistics, Security, Transport and IT systems. Property management and oversight for office and housing as well as welfare issues. Developing national staff capacity in training and workshops. Maintain confidential files and correspondence liaising with HQ in Dublin where necessary.
- Democratic Republic of Congo – Programme Coordinator Report to Country Director duties similar to above.
- 5 overseas contracts
Logistics & Security Manager
INTERNATIONAL RESCUE COMMITTEE
1999.01 - 2002.01
- Macedonia – Logistics & Security Manager
- Sierra Leone – Logistics & Admin Manager
- Lokichokio, Kenya & South Sudan – Field Coordinator
- 3 overseas Contracts
1992.01 - 1999.01
- Worked in Kenya on various tourism projects, assisting owners and managers with promotion, administration and operation of private camps and lodges. Oversaw building of camp for UN workers in Lokichokio, Northern Kenya.
Manager of the Temporary Staff Division
Joslin Rowe Recruitment Consultants
London
1989.01 - 1992.01
Recruitment consultant
Jonathan Wren Consultants
London
1986.01 - 1989.01
Senior Sales Negotiator
Barnard Marcus Estate Agents & Auctioneers
London
1985.01 - 1986.01
Sales and Lettings Negotiator
Hitchcock Throwley
London
1984.01 - 1985.01
- Property management.
PA to Programmer
Grampian Television
London
1982.01 - 1984.01
Education
BA - Environmental studies & Sociology
Roehampton College of Higher Education
1981.01 - 1 1983
Ordinary & Advanced levels - undefined
New Hall School
1975.01 - 1 1981
Skills
- Leadership skills
- Analytical problem solving
- Organizational expertise
- Effective written communication
- Strong verbal communication
- Ability to thrive under pressure
- Confidentiality and discretion
- Collaborative team member
- Adaptability and flexibility
- Humor in the workplace
- Empathetic approach
- Sound judgment
- Administrative proficiency
- Self-sufficiency and independence
- Practical approach to tasks
- Personable demeanor
Languages
English
Beginner
Spanish
Intermediate
French
Elementary
Hobbies and Interests
- Experienced Dive Master, led dives in Red Sea and Gulf of Kuwait
- Enjoy cycling, walking and swimming
- Competent horse rider, enjoyed horse safaris in Kenya among wild game
- Animal lover
- Love of travel
- Enjoy volunteering and fundraising for local charities
- Currently volunteering for St Margaret's Hospice shop, Wellington
Timeline
Receptionist
Health Care SW Ltd
2024.01 - 2025.08
Resident Matron in Senior boarding house (year 10 to 13)
Bradfield College
2016.08 - 2024.08
Part-time Sunday receptionist
St Mary’s Ascot
2015.09 - 2015.12
Residential Staff Member
St Mary’s School
2015.01 - 2016.07
House Manager
Orchid Court
2013.06 - 2014.12
Project Coordinator & Administration Assistant to HS Manager
ZSQ-TEC SECURITAS S.L.
2007.01 - 2013.01
Assistant Country Director
CONCERN WORLDWIDE
2002.01 - 2006.01
Logistics & Security Manager
INTERNATIONAL RESCUE COMMITTEE
1999.01 - 2002.01
1992.01 - 1999.01
Manager of the Temporary Staff Division
Joslin Rowe Recruitment Consultants
1989.01 - 1992.01
Recruitment consultant
Jonathan Wren Consultants
1986.01 - 1989.01
Senior Sales Negotiator
Barnard Marcus Estate Agents & Auctioneers
1985.01 - 1986.01
Sales and Lettings Negotiator
Hitchcock Throwley
1984.01 - 1985.01
PA to Programmer
Grampian Television
1982.01 - 1984.01
BA - Environmental studies & Sociology
Roehampton College of Higher Education
1981.01 - 1 1983
Ordinary & Advanced levels - undefined
New Hall School
1975.01 - 1 1981