Summary
Overview
Work history
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

LISA J. BATES

Summary

Dynamic professional with expertise in leadership and analytical problem solving. Proven ability to communicate effectively and maintain confidentiality under pressure. Recognized for sound judgment and administrative proficiency in collaborative environments. Committed to fostering an empathetic workplace while delivering practical solutions.

Overview

44
44
years of professional experience

Work history

Receptionist

Health Care SW Ltd
Taunton
01.2024 - 08.2025
  • I am employed at Somerset Clinic, part of the group of companies. My role involves ensuring the smooth running of the office on a day to day basis, welcoming patients and visitors and responding to all calls and enquiries. The position also provides full administrative support to the Director of Services and the therapy team. This includes setting up of new electronic patient files and supporting the team with professional correspondence. I organise room bookings, as well as scheduling and facilitating meetings. I am responsible for monitoring and re-ordering stationary, refreshments and housekeeping supplies. I have been involved in the process of archiving and storing old files to electronic versions. I manage incoming and outgoing mail as well as ensuring the security of the building and personal information.

Resident Matron in Senior boarding house (year 10 to 13)

Bradfield College
West Berkshire
08.2016 - 08.2024
  • Assisted the House Master with the supervision and pastoral care of 60 plus pupils with particular emphasis on pupil physical and mental health and well-being. Supervision of health and medical of pupils arranging medical appointments as needed. Accurate record keeping and administration. Promote good relationships with parents and guardians. Responsibility for the day to day running of the boarding house. Organise and supervise the domestic team and ensure that they carry out their work effectively and efficiently. Responsible for pupil registration, arranging transport and liaising with the medical centre and other school departments. Good understanding of Health and Safety protocols, regular testing of fire alarms. Reporting maintenance issues. Daily administration tasks and reporting using multiple IT systems and Microsoft packages.

Residential Staff Member

St Mary’s School
Ascot
01.2015 - 07.2016
  • A member of the boarding team with responsibility for care and routines of pupils out of lesson time in busy girl’s school. One of 3 senior boarding staff, in charge of the main school building (approx. 300 boarders) late evening and overnight up to 4 nights per week. Other duties include supervision of study and meals; on call for emergencies and medical escorts; pupil registration duties at weekends.

Part-time Sunday receptionist

St Mary’s Ascot
09.2015 - 12.2015
  • Answering phone, greeting visitors and administrative duties.
  • Left to take up permanent position with St Mary’s Ascot

House Manager

Orchid Court
Egham
06.2013 - 12.2014
  • Resident Manager of a retirement development, welfare of owners, upkeep of building including Health and Safety. Daily administration tasks.

Project Coordinator & Administration Assistant to HS Manager

ZSQ-TEC SECURITAS S.L.
01.2007 - 01.2013
  • Assisting Manager with day-to-day administration.

Assistant Country Director

CONCERN WORLDWIDE
Dublin
01.2002 - 01.2006
  • Khartoum, North Sudan, Assistant Country Director - Responsible for set up, implementation and maintenance of systems for Logistics, Transport, Security, Administration and HR.
  • Afghanistan – Assistant Country Director – 1 year contract – similar to above although based far from Head office and Director based in Kabul. Supervision of Logistics, IT, Administration, Security and Transport. Regular liaison with other NGOs, UN agencies and local administrators and government officials.
  • Sierra Leone, Emergency Advisor - short contract to lead a country security review and develop a Security Management Plan (SMP) through participatory workshops, training sessions and site visits.
  • Liberia – Assistant Country Director - Report to Country Director to ensure effective implementation of HR, Administration, Logistics, Security, Transport and IT systems. Property management and oversight for office and housing as well as welfare issues. Developing national staff capacity in training and workshops. Maintain confidential files and correspondence liaising with HQ in Dublin where necessary.
  • Democratic Republic of Congo – Programme Coordinator Report to Country Director duties similar to above.
  • 5 overseas contracts

Logistics & Security Manager

INTERNATIONAL RESCUE COMMITTEE
01.1999 - 01.2002
  • Macedonia – Logistics & Security Manager
  • Sierra Leone – Logistics & Admin Manager
  • Lokichokio, Kenya & South Sudan – Field Coordinator
  • 3 overseas Contracts

01.1992 - 01.1999
  • Worked in Kenya on various tourism projects, assisting owners and managers with promotion, administration and operation of private camps and lodges. Oversaw building of camp for UN workers in Lokichokio, Northern Kenya.

Manager of the Temporary Staff Division

Joslin Rowe Recruitment Consultants
London
01.1989 - 01.1992

Recruitment consultant

Jonathan Wren Consultants
London
01.1986 - 01.1989

Senior Sales Negotiator

Barnard Marcus Estate Agents & Auctioneers
London
01.1985 - 01.1986

Sales and Lettings Negotiator

Hitchcock Throwley
London
01.1984 - 01.1985
  • Property management.

PA to Programmer

Grampian Television
London
01.1982 - 01.1984

Education

BA - Environmental studies & Sociology

Roehampton College of Higher Education
01.1981 - 1 1983

Ordinary & Advanced levels - undefined

New Hall School
01.1975 - 1 1981

Skills

  • Leadership skills
  • Analytical problem solving
  • Organizational expertise
  • Effective written communication
  • Strong verbal communication
  • Ability to thrive under pressure
  • Confidentiality and discretion
  • Collaborative team member
  • Adaptability and flexibility
  • Humor in the workplace
  • Empathetic approach
  • Sound judgment
  • Administrative proficiency
  • Self-sufficiency and independence
  • Practical approach to tasks
  • Personable demeanor

Languages

English
Beginner
Spanish
Intermediate
French
Elementary

Hobbies and Interests

  • Experienced Dive Master, led dives in Red Sea and Gulf of Kuwait
  • Enjoy cycling, walking and swimming
  • Competent horse rider, enjoyed horse safaris in Kenya among wild game
  • Animal lover
  • Love of travel
  • Enjoy volunteering and fundraising for local charities
  • Currently volunteering for St Margaret's Hospice shop, Wellington

Timeline

Receptionist

Health Care SW Ltd
01.2024 - 08.2025

Resident Matron in Senior boarding house (year 10 to 13)

Bradfield College
08.2016 - 08.2024

Part-time Sunday receptionist

St Mary’s Ascot
09.2015 - 12.2015

Residential Staff Member

St Mary’s School
01.2015 - 07.2016

House Manager

Orchid Court
06.2013 - 12.2014

Project Coordinator & Administration Assistant to HS Manager

ZSQ-TEC SECURITAS S.L.
01.2007 - 01.2013

Assistant Country Director

CONCERN WORLDWIDE
01.2002 - 01.2006

Logistics & Security Manager

INTERNATIONAL RESCUE COMMITTEE
01.1999 - 01.2002

01.1992 - 01.1999

Manager of the Temporary Staff Division

Joslin Rowe Recruitment Consultants
01.1989 - 01.1992

Recruitment consultant

Jonathan Wren Consultants
01.1986 - 01.1989

Senior Sales Negotiator

Barnard Marcus Estate Agents & Auctioneers
01.1985 - 01.1986

Sales and Lettings Negotiator

Hitchcock Throwley
01.1984 - 01.1985

PA to Programmer

Grampian Television
01.1982 - 01.1984

BA - Environmental studies & Sociology

Roehampton College of Higher Education
01.1981 - 1 1983

Ordinary & Advanced levels - undefined

New Hall School
01.1975 - 1 1981

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LISA J. BATES