Lisa-Jayne Darkes

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• Streamlined work processes to improve service speed and efficiency.
• Trained new staff members, improving overall kitchen efficiency.
• Fostered a positive working environment.
• Adhered to budget constraints whilst maintaining high-quality offerings.
• Managed kitchen inventory with keen attention to detail, avoiding waste and overstocking.
• Maintained clean workspace that adhered to health regulations, reducing risk of contamination.
• Delegated tasks effectively for smooth kitchen operations.
• Set kitchen standards governing cooking procedures, garnishes and food presentation.
• Making sure children with allergies get the right menu.
• Support my area manger where I can
• Fill out the purple process book when we have a menu change.
• Conduct stock takes when required
• Make sure time books and wo1 are filled out and sent to the area manager

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• Implemented hygiene protocols throughout daily duties ensuring safe food handling.
• Adhered to portion control guidelines whilst serving meals
• Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
• Supported head of kitchen in meal preparation
• Make sure children with allergies are given the right menu.

• Implemented marketing initiatives for greater brand visibility.
• Devised comprehensive business plans, enabling sustainable growth.
• Secured new business opportunities by cultivating strong relationships with potential clients.
• Delivered excellent customer service by addressing queries promptly and effectively.
• Fostered client relationships, leading to increased brand loyalty.
• Optimised operational procedures for improved productivity.
• Executed successful product launches, driving market penetration.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Conducted market research to identify potential business opportunities.
• Negotiated contracts with vendors to secure best possible terms.
• Spearheaded training programmes, enhancing team capabilities.
• Handled crisis situations effectively, minimising impact on business operations.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Predicted possible positive and negative effects of proposed business developments to guide strategy development.
• “Get the sale” using various customer sales methods (door-to-door, cold calling etc)
• Generate £228,000 of new business per year.

• Drove revenue growth by identifying and capitalising on emerging market trends.
• Forged strategic partnerships with stakeholders for profitable outcomes.
• Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
• Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Implemented training programmes, improving team performance levels.
• Negotiated lucrative contracts to secure long-term client commitment.
• Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
• Managed key accounts, resulting in consistent revenue generation.
• Led high-performance sales teams, ensuring achievement of targets.

• Conducted regular follow-ups with existing clients, ensuring client satisfaction and repeat business.
• Managed key accounts for maintaining long-term business relationships.
• Successfully closed deals with high-profile clients through skilled negotiation tactics,.
• Enhanced brand visibility by regularly attending trade shows and industry events.
• Maximised company profit potential through targeted sales territory development.
• Generate £10,000 per quarter
• Built and maintained strong working relationships with colleagues, assisting each other on complex issues to
  maximise team performance.
• Maintained good working relationships with internal teams to confirm all agreed contracts were serviced to
  required standards.
  

• Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Identified new business opportunities that enhanced growth potential of the company.
• Established strong relationships with key industry players to expand business reach.
• Converted cold leads to expand territory and negotiate profitable contracts.
• Generate£2500 new business per quarter.
• Make prospect and existing appointments for a field sales partner.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Streamlined processes through efficient record keeping.
• Enhanced communication channels through regular updates on company policies and promotions.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Processed and issued product orders and service upgrades for customers.
• Assisted customers with service related questions, feedback and complaints.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client
  retention.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Addressed customer service enquires quickly and accurately.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone